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Viva Heavens by Wyndham, A Trademark All Inclusive

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

PLAYA DORADA, P.O. BOX 576, Puerto Plata, Puerto Plata, Dominican Republic

Highlights

Front desk [24-hour]

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Currency exchange

Daily housekeeping

Facilities

Beach

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Puerto Plata part of Puerto Plata, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gregorio Luperón International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Cleanliness 8.5
Location 8.4
Service 8.4
Value for money 7.9

Based on 410 verified reviews

Cleanliness

8.5

Location

8.4

Service

8.4

Value for money

7.9

Facilities

7.5

See map

8.4Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Brugal Rum Center
2.7 km
Puerto Plata Excursions
2.8 km
Lorilar Ranch
3.0 km
Big Lee's Beach Bar
3.8 km
Malecon Puerto Plata
5.6 km

Good to know

Value for money7.9
Location rating8.4

Rooms available at Viva Heavens by Wyndham, A Trademark All Inclusive

Amnesia 2 Queen, Non-Smoking
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  • Room size: 49 m²/527 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Nirvana with 1 King Bed
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  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Amnesia King, Non-Smoking
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  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Nirvana King Accessible, Non-Smoking
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  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Bliss King, Non-Smoking
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  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Nirvana 2 Queen, Non-Smoking
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
All Together, Non-Smoking
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed and 3 single bed...
Enter dates to see prices
Bliss King, Non-Smoking
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  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Bliss King, Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
King Bed Suite
...
  • Room size: 49 m²/527 ft²
Enter dates to see prices

Frequently asked questions

Start off your day with Viva Heavens by Wyndham, A Trademark All Inclusive's accessible cuisines and dining options which include Buffet in restaurant and International cuisine for you to experience and pick from.

While lounging at Viva Heavens by Wyndham, A Trademark All Inclusive, you can enjoy the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.

You can benefit from your stay at Viva Heavens by Wyndham, A Trademark All Inclusive a lot more by enjoying the property's available spa services that are offered for all its valuable guests to make your evening far better.

Viva Heavens by Wyndham, A Trademark All Inclusive offers a wide selection of water sport activities such as diving, canoe, water sports (non-motorized), and snorkeling for you to make the most of while staying here.

Viva Heavens by Wyndham, A Trademark All Inclusive features free fitness center that is fittingly situated at the tip of your finger, allowing you to get your daily exercise routine in at any time of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

Viva Heavens by Wyndham, A Trademark All Inclusive satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with first aid kit, staff trained in safety protocol, doctor/nurse on call, sterilizing equipment, body thermometer, and temperature check for guests and staff for greater safety precautions and hygiene protocols.

Verified past guests that have stayed at Viva Heavens by Wyndham, A Trademark All Inclusive had an average nightly stay of 4 nights at this property.

Viva Heavens by Wyndham, A Trademark All Inclusive's most popular month where verified guests have stayed the most is in December.

Viva Heavens by Wyndham, A Trademark All Inclusive accepts up to 5, with payment card selections such as Visa, Discover Card, American Express, and MasterCard.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated hours may be charged an additional fee.

The closest airport to Viva Heavens by Wyndham, A Trademark All Inclusive is Gregorio Luperón International Airport, 9.0 km away.

More about Viva Heavens by Wyndham, A Trademark All Inclusive

More about Viva Heavens by Wyndham, A Trademark All Inclusive

Endless Fun and Relaxation at Viva Heavens by Wyndham, A Trademark All Inclusive

Get ready for a vacation filled with excitement and relaxation at Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic. This stunning resort offers a wide range of entertainment facilities that will keep you entertained throughout your stay. For those looking to indulge in some retail therapy, the resort features an array of shops where you can find everything from souvenirs to designer clothing. After a day of exploring, head to the lively bar where you can sip on refreshing cocktails and mingle with fellow guests. If you're in the mood for some dancing, the on-site nightclub is the perfect place to let loose and show off your moves. For ultimate relaxation, the resort offers a variety of wellness facilities. Unwind in the massage center, soak your cares away in the hot tub, or detoxify in the sauna. Pamper yourself with a rejuvenating spa treatment and feel your worries melt away. The lush garden provides a serene escape where you can take a leisurely stroll or simply sit back and enjoy the tranquility. If you're feeling adventurous, unleash your inner rockstar at the karaoke lounge and showcase your singing talents. Don't forget to visit the gift/souvenir shop to pick up a memento to remember your incredible vacation. With its diverse range of entertainment facilities, Viva Heavens by Wyndham, A Trademark All Inclusive is the perfect destination for an unforgettable getaway.

Unleash Your Inner Athlete at Viva Heavens by Wyndham, A Trademark All Inclusive

Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic, offers an impressive range of sports facilities that will keep even the most active guests entertained throughout their stay. For those who love golf, the hotel boasts a stunning on-site golf course where you can perfect your swing while enjoying the breathtaking views of the surrounding landscape. If you prefer a more intense workout, head to the well-equipped fitness center, complete with state-of-the-art equipment and knowledgeable trainers to assist you in reaching your fitness goals. Tennis enthusiasts will be delighted to find multiple tennis courts available, perfect for a friendly match or even a tournament. If you're seeking some aquatic adventures, the hotel offers a variety of non-motorized water sports such as snorkeling, wind surfing, and canoeing, allowing you to explore the crystal-clear waters of the Caribbean Sea. When it's time to cool off and relax, take a dip in the inviting outdoor pool or grab a refreshing drink from the poolside bar. For those looking to explore the underwater world, the hotel also offers diving excursions, where you can discover the vibrant marine life that thrives in the nearby coral reefs. If you're in the mood for something different, why not try your hand at dart board or join a yoga session in the dedicated yoga room? For a unique experience, horse riding along the beach or taking a boat trip can be arranged, providing an unforgettable way to explore the stunning surroundings. No matter your preferred sport or activity, Viva Heavens by Wyndham, A Trademark All Inclusive has something to suit every taste and interest. So, pack your athletic gear and get ready to unleash your inner athlete at this exceptional hotel in Puerto Plata.

Convenient Facilities at Viva Heavens by Wyndham, A Trademark All Inclusive

Viva Heavens by Wyndham, A Trademark All Inclusive offers a range of convenient facilities to ensure a comfortable and hassle-free stay. Safety deposit boxes are available for guests to securely store their valuables, providing peace of mind throughout their vacation. Stay connected with the complimentary Wi-Fi in public areas, allowing guests to easily stay in touch with loved ones or catch up on work while enjoying the hotel's amenities. For those who prefer to have Wi-Fi access in the privacy of their own rooms, free Wi-Fi is also provided in all accommodations. Traveling with luggage? No worries! The hotel offers luggage storage facilities, allowing guests to explore the beautiful surroundings without the burden of carrying their bags. Additionally, a convenience store is conveniently located on-site, offering a variety of essential items for guests' convenience. To ensure a clean and comfortable stay, Viva Heavens by Wyndham provides daily housekeeping services. Guests can enjoy fresh linens and a tidy room throughout their stay. For those in need of laundry facilities, a laundromat is available on-site, making it easy to refresh your wardrobe during your vacation. With these convenient facilities, Viva Heavens by Wyndham, A Trademark All Inclusive aims to provide a seamless and enjoyable experience for all guests.

Convenient Transport Facilities at Viva Heavens by Wyndham

Viva Heavens by Wyndham offers a range of transport amenities designed to enhance your stay and provide seamless exploration of the beautiful Puerto Plata region. Guests can enjoy the convenience of car hire services, allowing you to discover local attractions at your own pace with ease. For those looking to explore without the hassle of driving, the hotel also provides a ticket service to help you plan and book exciting tours around the area. Complementing these options, the hotel features self-parking facilities that are free of charge, ensuring your vehicle is safe and accessible throughout your stay. Whether you're embarking on a day trip or simply need a reliable spot to park, these facilities make traveling effortless. With these thoughtful transport services, Viva Heavens by Wyndham ensures that your experience is both comfortable and convenient, making your Caribbean getaway truly memorable.

Indulge in Culinary Delights at Viva Heavens by Wyndham, A Trademark All Inclusive

At Viva Heavens by Wyndham, A Trademark All Inclusive, dining is an experience to be savored. With a range of exceptional dining facilities, guests can indulge in culinary delights throughout their stay. Start your day off right with a visit to the hotel's restaurant, where a delectable breakfast buffet awaits. From freshly baked pastries to a variety of hot and cold dishes, there is something to satisfy every palate. Whether you prefer a hearty breakfast or a light and healthy option, the restaurant offers a wide selection of choices to kickstart your day. In addition to the restaurant, Viva Heavens also offers daily housekeeping to ensure that your dining experience is always top-notch. With attentive staff taking care of your room, you can relax and enjoy your meals without any worries. From keeping your dining area clean to replenishing amenities, the housekeeping team goes above and beyond to provide a seamless and enjoyable dining experience. Indulge in a truly all-inclusive dining experience at Viva Heavens by Wyndham, A Trademark All Inclusive. From a sumptuous breakfast buffet to impeccable housekeeping services, every aspect of your dining needs is catered to with utmost care and attention to detail.

Indulge in Luxurious Room Offerings at Viva Heavens by Wyndham, A Trademark All Inclusive

Experience pure bliss and comfort at Viva Heavens by Wyndham, A Trademark All Inclusive, with its exquisite range of room offerings. Whether you're traveling with your loved ones or seeking a peaceful retreat, this hotel has the perfect accommodation to suit your needs. Choose from the All Together, Non-Smoking room featuring 1 King Bed or 3 Single Beds, ideal for families or groups of friends. For those looking for a spacious haven, the Amnesia 2 Queen, Non-Smoking room with its 2 Queen Beds offers ample space and relaxation. Indulge in sheer luxury with the Amnesia King, Non-Smoking room, featuring a plush King Bed that guarantees a restful night's sleep. Booking these exceptional rooms on Agoda not only ensures the best prices but also offers you a hassle-free experience. With Agoda's user-friendly platform, you can easily browse through the room options, compare prices, and secure your reservation with just a few clicks. So why wait? Treat yourself to a memorable stay at Viva Heavens by Wyndham, A Trademark All Inclusive, and enjoy the convenience and savings that Agoda provides.

Discover the Vibrant Charm of Puerto Plata

Nestled in the heart of the Dominican Republic, Viva Heavens by Wyndham, A Trademark All Inclusive, offers an unforgettable getaway in the lively coastal city of Puerto Plata. Known for its stunning beaches, vibrant culture, and rich history, Puerto Plata is a tropical paradise that will captivate your senses. With its golden shores stretching along the sparkling Caribbean Sea, Puerto Plata is a haven for beach lovers. Spend your days basking in the sun, swimming in crystal-clear waters, or trying thrilling water sports like snorkeling and scuba diving. For a unique experience, take a cable car ride up to the iconic Mount Isabel de Torres, where you'll be rewarded with breathtaking panoramic views of the city and the surrounding lush landscapes. Beyond its natural beauty, Puerto Plata is also a city brimming with history and culture. Explore the historic center, known as the Zona Colonial, and wander through its charming streets lined with colorful colonial buildings. Visit the Fortaleza San Felipe, a 16th-century fortress that offers a glimpse into the city's past. Immerse yourself in the local culture by visiting the Amber Museum, where you can learn about the region's famous amber industry. In Puerto Plata, adventure awaits at every corner. Embark on an exhilarating zip-lining tour through the lush rainforest, go horseback riding along the beach, or take a thrilling ATV ride to discover hidden waterfalls. After a day of exploration, indulge in the vibrant nightlife of Puerto Plata, with its lively bars, clubs, and restaurants offering delicious local cuisine and refreshing cocktails. Whether you're seeking relaxation, adventure, or a cultural experience, Puerto Plata has it all. And at Viva Heavens by Wyndham, A Trademark All Inclusive, you'll find the perfect base to enjoy all that this enchanting destination has to offer.

Convenient Airport Transfers to Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic

When it comes to reaching Viva Heavens by Wyndham, A Trademark All Inclusive from the nearest airports in Puerto Plata, Dominican Republic, travelers have a few convenient options to choose from. The closest airport to Viva Heavens by Wyndham is Gregorio Luperón International Airport (POP), located just a short 20-minute drive away. Upon arrival at the airport, visitors can easily find taxis and private transportation services available outside the terminal. These options provide a hassle-free and direct transfer to the resort, allowing guests to quickly begin their vacation. Another popular airport option is Cibao International Airport (STI), located approximately 1.5 hours away from Viva Heavens by Wyndham. While this airport is further in distance, it offers a wider range of flight options and may be more convenient for some travelers. From Cibao International Airport, visitors can choose to rent a car, take a taxi, or arrange for private transportation to reach the resort. No matter which airport you choose to arrive at, the journey to Viva Heavens by Wyndham, A Trademark All Inclusive is a pleasant one, with scenic views of Puerto Plata. The resort's prime location allows guests to easily explore the vibrant city, relax on the nearby pristine beaches, or indulge in various water sports activities. With convenient airport transfers and a stunning setting, Viva Heavens by Wyndham is the perfect choice for a memorable vacation in Puerto Plata, Dominican Republic.

Explore the Rich History and Natural Beauty Surrounding Viva Heavens by Wyndham, A Trademark All Inclusive

Nestled in the breathtaking coastal city of Puerto Plata, Viva Heavens by Wyndham, A Trademark All Inclusive offers a perfect blend of relaxation and adventure. With its prime location, guests have easy access to a plethora of landmarks and attractions that showcase the rich history and natural beauty of the Dominican Republic. For history enthusiasts, a visit to the Lorilar Ranch and Historical La Isabela is a must. Lorilar Ranch provides a glimpse into the region's cowboy culture, offering horseback riding and traditional Dominican cuisine. Historical La Isabela, on the other hand, is a significant archaeological site that marks the first European settlement in the Americas, founded by Christopher Columbus in 1493. Nature lovers will be delighted by the proximity of Dorada Beach and Pico Isabel de Torres. Dorada Beach is a pristine stretch of golden sand, perfect for sunbathing and water sports. Meanwhile, Pico Isabel de Torres offers a unique opportunity to explore the lush tropical rainforest and enjoy breathtaking panoramic views from the summit. For a deeper connection with nature, guests can venture into the Isabel De Torres National Park, a protected area known for its diverse flora and fauna. The park is home to the famous Mount Isabel de Torres, where visitors can take a cable car ride to the top and explore the beautiful botanical gardens. To delve into the local culture, a visit to the Brugal Rum Center and the Museum of Taino Art is highly recommended. At the Brugal Rum Center, guests can learn about the traditional rum-making process and sample some of the finest Dominican rums. The Museum of Taino Art showcases the ancient Taino civilization through a remarkable collection of artifacts and exhibits. History, nature, and culture intertwine seamlessly in Puerto Plata, and Viva Heavens by Wyndham, A Trademark All Inclusive serves as the perfect base to explore all these enticing landmarks and attractions. Whether you seek relaxation or adventure, this hotel offers an unforgettable experience surrounded by the beauty and charm of the Dominican Republic.

Indulge in a Culinary Adventure

At Viva Heavens by Wyndham, A Trademark All Inclusive, you'll find yourself surrounded by a plethora of dining options that cater to every palate. Start your day off with a delicious breakfast at Sebastian, a charming restaurant known for its hearty and flavorful dishes. For a taste of local cuisine, head to Tropicoco, where you can savor traditional Dominican dishes prepared with fresh, locally sourced ingredients. Le Papillon offers a fine dining experience with its elegant ambiance and exquisite international menu, while Mares Restaurant & Lounge provides a relaxed setting for enjoying a variety of international dishes. Craving Mexican cuisine? Look no further than El Farolito, where you can indulge in authentic flavors and vibrant dishes. Senor Rock is the perfect spot for music lovers, offering a unique combination of live rock music and delicious food. Sip on refreshing cocktails and enjoy stunning ocean views at Tropical Bar, or venture to Escape Al Mar for a beachfront dining experience that combines delicious seafood with breathtaking vistas. For those craving Italian fare, Restaurant Bella Italia is a must-visit, serving up classic dishes bursting with flavor. And if you're in the mood for a juicy steak or fresh seafood, Restaurant La Ponderosa del Mar is the place to be. With such a diverse array of dining options, your taste buds are in for a treat during your stay at Viva Heavens by Wyndham, A Trademark All Inclusive.

Shop 'til you drop at Viva Heavens by Wyndham's surrounding shopping landmarks

Located in the vibrant city of Puerto Plata, Viva Heavens by Wyndham, A Trademark All Inclusive offers easy access to a variety of shopping landmarks. Just a short stroll away, you'll find Espigon Cigars, where you can indulge in the finest hand-rolled cigars. For those looking for exquisite jewelry, Fifi Jewelry And Cigar Store and Joyeria Las Americas are must-visit destinations, offering a dazzling array of precious gems and unique designs. Estrella Avenida is another shopping hotspot, perfect for fashion enthusiasts seeking trendy clothing and accessories. If you're in search of the perfect Caribbean keepsake, Harrison's Fine Caribbean Jewelers is the place to go. And for a sweet treat on a sunny day, head to Heladeria Mariposa, where you can savor delicious homemade ice cream flavors. With these shopping landmarks just steps away from the hotel, Viva Heavens by Wyndham ensures a memorable shopping experience for all guests.

Affordable Luxury: Viva Heavens by Wyndham, A Trademark All Inclusive

Discover the perfect blend of luxury and affordability at Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic. With an average price of $243 per room, this stunning resort offers exceptional value for money, surpassing the average price of a hotel room in the city, which stands at $195. At Viva Heavens, you'll experience the pinnacle of comfort and relaxation without breaking the bank. Immerse yourself in the tranquil ambiance of the beautifully appointed rooms, each thoughtfully designed to provide a serene retreat after a day of exploring the vibrant city. From plush bedding to modern amenities, every detail has been carefully curated to ensure a comfortable stay. Indulge in the all-inclusive experience at Viva Heavens, where your every need is catered to. Savor delectable meals at the resort's various dining options, offering a diverse range of cuisines to satisfy every palate. Unwind by the sparkling pool, cocktail in hand, or take advantage of the resort's direct beach access to soak up the sun and enjoy the crystal-clear waters of the Caribbean Sea. With its unbeatable price and exceptional amenities, Viva Heavens by Wyndham, A Trademark All Inclusive is the ideal choice for travelers seeking a memorable and affordable getaway in Puerto Plata. Book your stay today and experience the best of Dominican hospitality without compromising on quality or value.

An Affordable, Clean, and Delicious Experience

Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic, has received rave reviews from its satisfied customers. One of the key advantages highlighted by guests is the affordability of this hotel. Visitors are pleasantly surprised by the reasonable rates offered, allowing them to enjoy a fantastic vacation without breaking the bank. In addition to being budget-friendly, the hotel is also praised for its cleanliness. Guests appreciate the efforts made by the staff to maintain a spotless environment throughout the property. From the sparkling clean rooms to the well-maintained common areas, Viva Heavens ensures that guests can relax and unwind in a hygienic and comfortable setting. Another aspect that receives high praise is the quality of food served at the hotel. Guests are delighted with the delicious meals offered, with many describing the culinary experience as exceptional. From a wide variety of options to delectable flavors, the hotel's dining options are sure to satisfy even the most discerning palates. Whether it's breakfast, lunch, or dinner, guests can indulge in mouthwatering dishes that showcase the rich flavors of the Dominican Republic.

Outstanding Customer Ratings at Viva Heavens by Wyndham, A Trademark All Inclusive

Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata, Dominican Republic, has received exceptional customer ratings, making it a top choice for travelers seeking a memorable vacation experience. With an impressive overall rating of 6.9, this hotel has proven to be a favorite among guests who appreciate its outstanding value for money. One of the standout features of Viva Heavens is its impeccable cleanliness, as reflected in its impressive rating of 8.3. Guests can rest assured that their accommodations will be meticulously maintained, providing a comfortable and hygienic environment throughout their stay. The hotel's dedication to cleanliness ensures that guests can fully relax and enjoy their time without any concerns. In addition to its cleanliness, Viva Heavens also excels in terms of staff performance, with a rating of 8.0. The hotel's attentive and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. Whether it's providing helpful recommendations for local attractions or promptly addressing any concerns, the staff's exceptional service adds an extra layer of satisfaction to guests' overall experience. Furthermore, Viva Heavens boasts a favorable location rating of 7.7, allowing guests to easily explore the vibrant city of Puerto Plata. Situated in close proximity to popular attractions and beautiful beaches, guests can conveniently access the best that the destination has to offer. With its exceptional customer ratings for cleanliness, staff performance, and value for money, Viva Heavens by Wyndham, A Trademark All Inclusive is a standout choice for travelers seeking a memorable and enjoyable stay in Puerto Plata, Dominican Republic.

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Amenities and facilities

Very good7.5

Facilities

Languages spoken
  • English
  • French
  • German
  • Italian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Boating
  • Body scrub
  • Body wrap
  • Canoeing
  • Dart board
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Horseback riding
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Snorkeling
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • All rooms include breakfast, lunch, dinner, and drinks, at no extra cost
  • Alternative meal arrangement
  • Bar
  • Buffet in restaurant
  • Coffee shop
  • Desserts in restaurant
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Salad in restaurant
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator unavailable
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Wi-Fi for special events
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Rental car
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
V Kitchen
  • Cuisine: International, Latin American
  • Menu: A-la-carte
Blend
  • Cuisine: International
  • Menu: Buffet
Rosmarino
  • Cuisine: Italian
  • Menu: Buffet
Puebla222
  • Cuisine: Mexican
  • Menu: Buffet
Sofrito
  • Cuisine: Local, Latin American

Location

PLAYA DORADA, P.O. BOX 576, Puerto Plata, Puerto Plata, Dominican Republic

Excellent8.4

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • The parking for the hotel is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)18
The property
  • Year property opened2015
  • Number of floors3
  • Room voltage110
  • Number of rooms 190
  • Non-smoking rooms/floorsyes
  • Number of restaurants5
  • Number of bars/lounges2

Property announcements

Guests at the property are free to use the facilities at the sister property Viva Tangerine By Wyndham. Stay at one, play at two resorts is the best way to enjoy your vacation.

Reviews of Viva Heavens by Wyndham, A Trademark All Inclusive from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.0
  • Cleanliness score 8.5 out of 10 and is a high score in Puerto Plata
    Cleanliness8.5
  • Location score 8.4 out of 10 and is a high score in Puerto Plata
    Location8.4
  • Service score 8.4 out of 10 and is a high score in Puerto Plata
    Service8.4
  • Value for money score 7.9 out of 10 and is a high score in Puerto Plata
    Value for money7.9
  • Facilities score 7.5 out of 10 and is a high score in Puerto Plata
    Facilities7.5
High score for Puerto Plata

Rating

9+ Exceptional (6)
8-9 Excellent (1)
7-8 Very Good (0)
6-7 Good (1)
<6 Below Expectation (2)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 10 verified guest comments
Changed to review page 1
  1. 2.0
    Livia from Romania
    Couple
    Nirvana King Accessible, Non-Smoking
    Stayed 3 nights in December 2025

    “room cold and humid as a cave”

    They keep the air con on 10-15 degrees. Thre walls are extremely cold, so when taking a shower, damp gets created and goes everywhere. The clothes, sheets, everything became very wet after one shower. there was no possibility to heat, dry the room. Also the air con is smelly. bathroom dirty and a lot of rust due to the humidity everywhere. Food was the worst we experienced in our 5 accomodations we stayed in RD. They did not give any information anywhere on how to reach the beach or any other facilities they have. A concierge guy should have told us where to find things, but after the check in he was never at the desk. The only time he was there and we asked about something, he was more interested in convincing us to go to other resorts they have. I got really sick after one night and it ruined my vacation. Avoid.

    Reviewed January 06, 2026
  2. 9.6
    Exceptional
    Kolesnikova from United States
    Family with young children
    Room Assigned on Arrival
    Stayed 14 nights in December 2025

    “Excellent Christmas Vacatiion!”

    We spent 14 days at Viva Heavens in December 2025. We celebrated the Christmas Day and the New Year Day there. We love the experience. Good food, polite staff, games and entertainment, tours - everything was great. Highly recommended!

    Reviewed January 02, 2026
  3. 8.8
    Excellent
    krystin from United States
    Couple
    Stayed 3 nights in February 2023

    “Great time”

    My husband and I stayed for a quick couple’s getaway. This is when it was adults only. There was a lot to do. We typically don’t take part in the morning activities but we did here with the welcoming and fun environment.

    Reviewed July 07, 2023
  4. 6.4
    Good
    Angelica from United States
    Group
    Stayed 3 nights in February 2022

    “Good”

    Food was terrible especially buffet

    Reviewed February 23, 2022
  5. 5.6
    Yasmin from United States
    Couple
    Stayed 3 nights in January 2022

    “Above average”

    Food wasn't that good & not to many options at the buffet. No music anywhere it's like an old folks home. Some CSR were nice some weren't.

    Reviewed January 04, 2022
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