Single Room, The Haven by JetQuay in Singapore
Single Room - Non-Smoking, Day Use, Max 14 Hours, The Haven by JetQuay in Singapore
Double Room - Non-Smoking, Day Use, Max 14 Hours, The Haven by JetQuay in Singapore
Business center, The Haven by JetQuay in Singapore
Interior view, The Haven by JetQuay in Singapore
Double - Single Room, The Haven by JetQuay in Singapore
Interior view, The Haven by JetQuay in Singapore

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7.9Very good

469 reviews

469 reviews

Location 8.8
Cleanliness 8.6
Service 8.3
Facilities 7.2
Value for money 6.7
Room comfort and quality 5.9
See map


Location rating score

Excellent location
Exceptional for walking
Walkable places
270 m
HSBC Rain Vortex
490 m
Victoria's Secret
500 m
Jewel Changi Airport
520 m
520 m
Popular landmarks
Singapore Flyer
15.6 km
Cloud Forest
15.7 km
Gardens By The Bay
16.0 km
Sands Skypark Observation Deck
16.1 km
Orchard Road
17.6 km
Closest landmarks
Jewel Canopy Park
520 m
720 m
Singapore Changi Airport
1.0 km
Johore Battery
1.2 km
Vine & Leaf
1.3 km

The Haven by JetQuay

Public Arrival Hall, 65 Airport Boulevard Changi Airport Terminal 3, #01-18, Changi, Singapore, Singapore, 819663 - See map

Conveniently situated in the Changi part of Singapore, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.


290 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping


Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!


Room service


Wi-Fi in public areas

Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Singapore are being booked every minute!
Value for money6.7
Distance to city center20.4 km
Location rating8.8
Nearest airportSingapore Changi Airport (SIN)
Distance to airport1.0 km

Rooms available at The Haven by JetQuay

Double - Single Room
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 1 single bed & 1 single bed
Enter dates to see prices
Double Room - Non-Smoking, Day Use, Max 14 Hours
  • Room size: 10 m²/108 ft²
  • Shared bathroom
Enter dates to see prices
Single Room
  • Non-smoking
  • Shared bathroom
  • 1 single bed
Enter dates to see prices
Single Room - Non-Smoking, Day Use, Max 14 Hours
  • Shared bathroom
Enter dates to see prices

Frequently asked questions

Is car parking available at The Haven by JetQuay?

The Haven by JetQuay has car park onsite with charges applied for visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What kinds of facilities are available for kids at The Haven by JetQuay?

While on holiday with your family, your kids can also experience the fun in sports and recreation facilities offered at The Haven by JetQuay such as children's playground.

When was The Haven by JetQuay built?

The Haven by JetQuay was built in 2014.

In which languages can The Haven by JetQuay's employees communicate?

The Haven by JetQuay can converse in 7 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the typical rating that verified Business travelers' have given to The Haven by JetQuay?

Past business travelers that have stayed at this property have given The Haven by JetQuay an average rating of 7.7. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to The Haven by JetQuay?

Verified couple travelers that have stayed at this property have given The Haven by JetQuay an average rating of 8.2. You can look up on more in depth customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that past Families with older children have given to The Haven by JetQuay?

Verified families with older children that have stayed at this property have given The Haven by JetQuay an average rating of 6.1. You can look up more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to The Haven by JetQuay?

The closest train, metro, or bus station is Ubi, 10139.24 m away from The Haven by JetQuay.

What time is check-in and check-out at The Haven by JetQuay?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated periods may be charged an additional fee.

Is breakfast offered at The Haven by JetQuay?

Start your mornings right, with the continental breakfast options provided at The Haven by JetQuay.

What people love about The Haven by JetQuay

  • 9.2


    "Clean shower rooms and good location since this is inside the airport."



    December 23, 2020

  • 8

    Very good

    "Reasonable value for money Good location Very clean Good staff reasonable facilites"



    August 21, 2020

  • 8.4


    "Location at the airport is fantastic if you're in transit and much cheaper than other options."



    March 12, 2020

More about The Haven by JetQuay

More about The Haven by JetQuay

The Haven by JetQuay: A Luxurious Retreat Near the Airport

Welcome to The Haven by JetQuay, a stunning 3-star hotel conveniently located in Singapore, Singapore. With its unbeatable proximity to the airport, this hotel offers a haven of tranquility for weary travelers. Step into a world of comfort and luxury as you indulge in the impeccable service and top-notch amenities provided by this exquisite hotel. As you arrive at The Haven by JetQuay, you'll be delighted to know that you are just a stone's throw away from the airport. In fact, it will only take you a mere 1 minute to reach your cozy retreat. This makes it the perfect choice for those with early morning or late-night flights, ensuring a stress-free travel experience. The Haven by JetQuay boasts a check-in time of 03:00 PM, allowing you to settle in and unwind at your own pace. The hotel, built in 2014, underwent a renovation in the same year, ensuring that you'll be greeted by modern and stylish interiors. With a total of 18 well-appointed rooms, you can expect personalized attention and a peaceful atmosphere throughout your stay.

Unwind and Socialize at The Haven by JetQuay's Entertainment Facilities

At The Haven by JetQuay, you'll find a range of entertainment facilities that are perfect for unwinding and socializing during your stay in Singapore. Whether you're looking to relax with a drink or catch up on your favorite shows, this hotel has you covered. The bar at The Haven by JetQuay offers a stylish and inviting atmosphere where you can enjoy a wide selection of beverages. Sip on expertly crafted cocktails, indulge in fine wines, or choose from a variety of beers and spirits. The knowledgeable and friendly bartenders are always ready to recommend a drink that suits your taste. With its cozy ambiance and comfortable seating, the bar is the ideal place to unwind after a long day of exploring the city. For those looking to connect with fellow travelers, the shared lounge/TV area is the perfect spot. This communal space provides a relaxed setting where you can socialize, watch your favorite shows, or engage in lively conversations with other guests. Sink into plush sofas and enjoy the company of like-minded individuals as you share travel stories and experiences. Whether you're traveling solo or with a group, the shared lounge/TV area offers a welcoming environment to make new friends and create lasting memories. With its exceptional bar and inviting shared lounge/TV area, The Haven by JetQuay ensures that your entertainment needs are met. Whether you're seeking a quiet drink or a lively conversation, these facilities provide the perfect backdrop for relaxation and socializing during your stay in Singapore.

Convenience Facilities at The Haven by JetQuay

At The Haven by JetQuay, guests can enjoy a wide range of convenience facilities that ensure a comfortable and hassle-free stay. From the comfort of your room, you can take advantage of the convenient room service, allowing you to enjoy delicious meals and snacks without even leaving your room. The hotel also offers a dedicated concierge service, where friendly and knowledgeable staff are available to assist you with any inquiries or requests you may have. Whether you need recommendations for nearby attractions or assistance with transportation arrangements, the concierge is always ready to help. Stay connected throughout your stay with the complimentary Wi-Fi available in all rooms and public areas. Whether you need to catch up on work emails, browse the internet, or stay connected with friends and family, you can enjoy seamless internet access from the comfort of your room or while exploring the hotel's public spaces. Additionally, The Haven by JetQuay ensures that your room is always clean and tidy with daily housekeeping services. You can relax and unwind knowing that your room will be refreshed and organized each day. With these convenience facilities, The Haven by JetQuay aims to provide a seamless and enjoyable experience for all guests, ensuring that your stay is as comfortable and convenient as possible.

Convenient and Hassle-Free Transport Facilities at The Haven by JetQuay

At The Haven by JetQuay, we understand the importance of seamless travel experiences, which is why we offer a range of convenient transport facilities for our guests. Our hotel boasts an onsite car park, allowing guests to park their vehicles securely and conveniently. Whether you're traveling by car or renting one during your stay, our car park is easily accessible, ensuring a stress-free arrival and departure. Please note that car park charges will be applied. Additionally, our hotel is strategically located near major transportation hubs, making it effortless for guests to explore Singapore's vibrant cityscape. With easy access to public transportation options such as buses and trains, guests can effortlessly navigate the city and visit popular attractions. Whether you're heading to the iconic Marina Bay Sands, the bustling Orchard Road shopping district, or the cultural enclave of Little India, our hotel's proximity to public transport ensures that you're never far from your desired destination. Experience the convenience and accessibility of our transport facilities at The Haven by JetQuay, and enjoy a hassle-free stay in Singapore.

Indulge in Exquisite Dining at The Haven by JetQuay

At The Haven by JetQuay, guests are treated to a culinary experience like no other. With a range of dining facilities available, including room service, daily housekeeping, and a delightful continental breakfast, every meal is a true delight for the senses. Start your day with a sumptuous continental breakfast, featuring an array of freshly baked pastries, aromatic coffee, and a selection of healthy options to kickstart your morning. Whether you prefer a light and refreshing meal or a hearty breakfast, our dining facilities cater to all tastes and dietary preferences. For those who prefer to dine in the comfort of their own room, our room service is available around the clock. Indulge in a delectable meal from our extensive menu, carefully curated by our talented chefs. From local delicacies to international favorites, every dish is prepared with the finest ingredients and served with impeccable attention to detail. After a day of exploring the vibrant city of Singapore, return to The Haven by JetQuay and let our daily housekeeping service take care of you. Our dedicated team ensures that your room is clean and tidy, allowing you to relax and unwind without any worries. With our dining facilities, you can enjoy a hassle-free stay, knowing that every meal is a memorable experience.

Discover the Vibrant Charm of Changi in Singapore

Nestled in the eastern part of Singapore, Changi is a vibrant and picturesque neighborhood that offers a perfect blend of natural beauty, modern attractions, and cultural experiences. Known for its world-class airport, Changi is more than just a transit hub. With its stunning coastline, lush greenery, and charming local markets, this neighborhood has something for everyone. One of the highlights of Changi is its pristine beaches. Take a leisurely stroll along the sandy shores of Changi Beach Park, where you can enjoy breathtaking views of the sea and catch a glimpse of the nearby Pulau Ubin island. For nature enthusiasts, the Changi Point Coastal Walk is a must-visit, offering a serene and picturesque trail that winds along the coastline, dotted with scenic lookout points and vibrant flora and fauna. In addition to its natural beauty, Changi also boasts a rich cultural heritage. Explore the bustling Changi Village, where you can immerse yourself in the local culture and sample delicious street food at the famous hawker center. Don't miss the opportunity to visit the Changi Museum, which tells the story of Singapore's history during World War II. With its tranquil ambiance, diverse attractions, and warm hospitality, Changi is a hidden gem that should not be missed during your visit to Singapore.

Convenient Airport Transfers to The Haven by JetQuay

Welcome to The Haven by JetQuay, a luxurious and exclusive oasis conveniently located in Changi, Singapore, Singapore. Arriving at this exquisite property is a breeze, thanks to its close proximity to the airport and seamless airport transfer options. If you're flying into Singapore, you'll most likely arrive at Changi Airport, one of the world's busiest and most well-connected airports. From Changi Airport, you have several convenient options to reach The Haven by JetQuay. The most convenient and hassle-free option is to book a private airport transfer service. Upon arrival, you'll be warmly greeted by a dedicated chauffeur who will escort you to a luxurious vehicle and whisk you away to The Haven by JetQuay in utmost comfort and style. Alternatively, if you prefer public transportation, you can take the MRT (Mass Rapid Transit) from Changi Airport to Tanah Merah Station, where you can transfer to the East West Line towards Joo Koon. Alight at Expo Station and take a short walk to The Haven by JetQuay. This option is not only cost-effective but also gives you the opportunity to experience Singapore's efficient and modern public transportation system. No matter which mode of transportation you choose, rest assured that your journey from the airport to The Haven by JetQuay will be seamless and stress-free. Upon arrival at this luxurious haven, you'll be greeted by the hotel's attentive staff and welcomed into a world of elegance and tranquility.

Discover the Rich Surroundings of The Haven by JetQuay

Nestled in the vibrant city of Singapore, The Haven by JetQuay offers a prime location surrounded by a plethora of landmarks and attractions. Just a stone's throw away, you will find The Changi Museum, a must-visit for history enthusiasts. Immerse yourself in the poignant stories of World War II and gain a deeper understanding of Singapore's past. For those attending conferences or events, the UE Convention Centre is conveniently located nearby. This modern venue hosts a range of corporate gatherings and exhibitions, making it an ideal choice for business travelers. After a productive day, unwind and let loose at the nearby Escape Theme Park. With thrilling rides and exciting attractions, it promises an unforgettable experience for visitors of all ages. Nature lovers will be delighted to explore the serene Lorong Halus Wetland, a hidden gem teeming with lush greenery and diverse wildlife. Take a leisurely stroll along the winding trails or simply relax amidst the tranquil surroundings. For a taste of local culture, pay a visit to the Loyang Tua Pek Kong Temple, an exquisite religious site known for its intricate architecture and peaceful ambiance. If you're in the mood for some retail therapy, the bustling Changi Business Park is just a short distance away. Indulge in a shopping spree or savor a variety of delectable cuisines at the numerous dining establishments. For a breath of fresh air, head to Pasir Ris Park, a sprawling coastal park perfect for picnics, cycling, and leisurely walks. For a change of scenery, hop on a boat and venture to St John's Island, a tropical paradise boasting pristine beaches and crystal-clear waters. Explore the island's natural beauty, go snorkeling, or simply bask in the sun for a rejuvenating escape. With so many captivating landmarks and attractions surrounding The Haven by JetQuay, your stay in Singapore is bound to be filled with adventure and discovery.

Convenient Public Transport Stations near The Haven by JetQuay

Situated in the heart of Singapore, The Haven by JetQuay offers easy access to several public transport stations, making it a perfect choice for travelers seeking convenience and efficiency. The hotel is conveniently located near Tampines West MRT Station, Expo MRT Station, and Pasir Ris MRT Station, providing guests with seamless connectivity to various parts of the city. Tampines West MRT Station is just a short walk away from the hotel, offering direct access to downtown Singapore and popular attractions such as Marina Bay Sands and Gardens by the Bay. Expo MRT Station, known for its close proximity to Singapore Expo and Changi Business Park, is also easily accessible from The Haven by JetQuay. This makes it an ideal choice for business travelers attending conferences or exhibitions. For those arriving or departing from Singapore via Changi Airport, The Haven by JetQuay is a convenient choice as it is located near Changi Airport MRT Station. This allows guests to travel to and from the airport with ease, ensuring a hassle-free journey. Additionally, Pasir Ris MRT Station and Simei MRT Station are also within close proximity, providing further transportation options for guests to explore the city. With its strategic location near multiple public transport stations, The Haven by JetQuay offers guests the convenience and flexibility to explore Singapore's vibrant cityscape and all its attractions.

A Gastronomic Paradise

The Haven by JetQuay is surrounded by a plethora of dining options that will satisfy every palate. Step into Poulet Bijou - Jewel Changi Airport and indulge in their mouthwatering French cuisine, or relax at Arteastiq Depatio Jewel Changi Airport and enjoy a delightful afternoon tea. For those craving a hearty bowl of ramen, WOKE Ramen @ Changi is just a short stroll away. If you're looking for local flavors, head to Terminal 1 Staff Canteen - Orchis Food Court for a taste of authentic Singaporean dishes. For a unique dining experience, visit Little Island Brewing Co @ Changi Village or Flaming Spice, known for their delectable fusion cuisine. The Bark Cafe offers a cozy ambiance and a menu filled with comfort food favorites, while Hello Kitty Orchid Garden is a must-visit for fans of the famous feline. For lovers of Japanese cuisine, Menya Musashi Niten is the place to be, serving up delicious ramen and sushi. And if you're craving Chinese dishes, look no further than Yam's Kitchen, where you'll find a wide variety of mouthwatering options. With such a wide range of dining choices just moments away, The Haven by JetQuay is truly a gastronomic paradise.

Shop 'til you drop at The Haven by JetQuay

Located in the heart of Singapore, The Haven by JetQuay offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find TWG Tea, where you can indulge in a luxurious tea experience and bring home some of the finest tea blends. For those looking to unleash their inner archer, SE Archery is the perfect place to test your skills and browse through a wide range of archery equipment. Shopaholics will be delighted to discover Changi City Point, a sprawling mall that houses a variety of international and local brands. Whether you're in search of trendy fashion pieces or sporting goods, Tackle Shop has you covered. Victoria's Secret and Madame Butterfly offer a selection of lingerie and intimate apparel for those seeking a touch of elegance. E-Gadget Extra is a haven for tech enthusiasts, with its extensive collection of gadgets and accessories. Fashionistas will be pleased to know that Ralph Lauren has a store nearby, where you can find timeless and sophisticated clothing. Tampines Mall, a bustling shopping destination, is just a short distance away and features a wide range of shops, restaurants, and entertainment options. And if you're a fan of affordable and stylish clothing, Uniqlo is a must-visit store. With such a diverse range of shopping landmarks in the vicinity, The Haven by JetQuay is the ideal destination for a memorable shopping experience.

Excellent Staff and Clean Facilities at The Haven by JetQuay

At The Haven by JetQuay, guests can expect nothing less than exceptional service from the friendly and accommodating staff. From the moment you arrive, you'll be greeted with warm smiles and a helpful attitude. The staff go above and beyond to ensure your stay is comfortable and enjoyable, always ready to assist with any requests or inquiries you may have. Not only does The Haven by JetQuay boast a great location, but it also prides itself on maintaining a high standard of cleanliness throughout the property. Guests consistently rave about the spotless facilities and well-maintained rooms. Whether you're staying for a short layover or an extended visit, you can rest assured that you'll be welcomed into a clean and comfortable environment. One of the standout features of The Haven by JetQuay is its convenient location within the airport. Guests appreciate the ease of access to transportation and the seamless transition from the terminal to the hotel. With the friendly and helpful staff always on hand, you can expect a stress-free and enjoyable stay. The comfortable and inviting atmosphere, coupled with the impeccable cleanliness, make The Haven by JetQuay a top choice for travelers seeking a hassle-free and comfortable experience.

An Oasis of Luxury and Exceptional Service

The Haven by JetQuay in Singapore, Singapore, has garnered a reputation for providing an oasis of luxury and exceptional service, as reflected in its outstanding customer ratings. With an overall rating of 7.9, it is evident that guests have been thoroughly impressed by their experience at this remarkable hotel. One aspect that stands out is the hotel's commitment to cleanliness, with a remarkable rating of 8.6. Guests have consistently praised the immaculate condition of the hotel, ensuring a comfortable and hygienic stay. From the pristine rooms to the spotless common areas, The Haven by JetQuay leaves no stone unturned in maintaining a high standard of cleanliness. Another highlight is the hotel's prime location, which has earned it a rating of 8.8. Situated in the heart of Singapore, guests have easy access to the city's vibrant attractions and bustling city life. Whether it's exploring the iconic Gardens by the Bay or indulging in retail therapy at Orchard Road, guests will find themselves conveniently located for an unforgettable Singaporean adventure. The Haven by JetQuay truly offers the best of both worlds - a tranquil haven within reach of the city's vibrant energy. Additionally, the hotel's staff performance has received an impressive rating of 8.3. Guests have consistently praised the warm and attentive service provided by the dedicated staff members. From the moment of arrival until departure, guests can expect a seamless and personalized experience, with the staff going above and beyond to ensure every need is met. Whether it's providing local recommendations or arranging transportation, the staff at The Haven by JetQuay are committed to creating a memorable stay for their guests. With its exceptional cleanliness, prime location, and exceptional staff performance, The Haven by JetQuay is a true gem in Singapore's hospitality scene. Whether you're visiting for business or leisure, this hotel promises a luxurious and unforgettable experience that will leave you wanting to return again and again.

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Amenities and facilities

Very good


Most talked about facilities


16 mentions


12 mentions

Food & Dining

4 mentions


1 mention

Languages spoken
  • English
  • Burmese
  • Chinese [Mandarin]
  • Filipino
  • Indonesian
  • Malay
  • Tamil
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Bar
  • Breakfast [continental]
  • Room service
Services and conveniences
  • Concierge
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Smoke-free property
  • Smoking area
For the kids
  • Playground
  • Front desk [24-hour]
  • Pets allowed
Getting around
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Desk
  • Free bottled water
  • Hair dryer
  • Interconnecting room(s) available
  • LAN Internet in room [free]
  • Satellite/cable channels
  • Shared bathroom
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental


Public Arrival Hall, 65 Airport Boulevard Changi Airport Terminal 3, #01-18, Changi, Singapore, Singapore, 819663


  • Singapore Changi Airport (SIN)
    1.0 km 5 min drive
  • Seletar Airport (XSP)
    14.3 km 23 min drive
Public transportation
  • Changi Airport MRT Station
    240 m 4 min drive
  • Pasir Ris East
    3.1 km
Hospital or clinic
  • Shenton Family Medical Clinic
    3.7 km 14 min drive
  • Jewel Changi Airport
    520 m
Convenience store
  • 7 Eleven
    150 m 4 min drive
Cash withdrawal
  • ATM
    60 m 1 min walk

What's nearby

Popular landmarks
  • Singapore Flyer
    15.6 km
  • Cloud Forest
    15.7 km
  • Gardens By The Bay
    16.0 km
  • Sands Skypark Observation Deck
    16.1 km
  • Orchard Road
    17.6 km
  • Chinatown
    17.9 km
  • Singapore Botanic Gardens
    19.6 km
  • National Orchid Garden
    19.7 km
  • Universal Studios Singapore
    21.4 km
  • Singapore Zoo
    22.1 km
Nearby landmarks
  • Changi Airport MRT Station
    240 m
  • TWG Tea
    270 m
  • HSBC Rain Vortex
    490 m
  • Victoria's Secret
    500 m
  • Jewel Changi Airport
    520 m
  • Uniqlo
    520 m
  • Jewel Canopy Park
    520 m
  • Pazzion
    720 m
  • Singapore Changi Airport
    1.0 km
  • Johore Battery
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

All children are welcome.

  • The minimum age required to check in is 18 years.
  • Maximum children allowed per room is 1. Any additional child will be charged an extra fee.
  • Extra bed is not available at this property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Distance from city center20.4 km
  • Travel time to airport (minutes)1
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors1
  • Number of restaurants0
  • Number of rooms 18
  • Year property opened2014
  • Most recent renovation2014

Property announcements

Important information:
- The property is located in the public area of Singapore Changi Airport Terminal 3, Level 1 - Arrival Hall.
- Departing passengers or non-travelers may proceed to the lounge directly, while arriving or transiting passengers must clear immigration and baggage retrieval process before proceeding to the lounge.
- If a guest passes immigration, he or she will not be allowed to pass through security.

Directions to the property:
- The property is easily accessible from Terminal 1 and 2 with the free skytrain service which operates from 05:00 AM to 02:30 AM daily. It takes approximately 4 minutes between terminals via skytrain, with an average waiting time of up to 3 minutes. - From Terminal 1, please take the skytrain in the public area of the departure hall to Terminal 3 - From Terminal 2, please take the public area skytrain from departure hall to Terminal 3. Alternatively, guests may take a 5-minute walk via the mezzanine-level link-bridge above the MRT station.

Other Information:
- Connecting rooms are subject to availability.
- Guests can book 2 rooms and indicate a preference for connecting rooms.
- Per hour extension is available on-site.
- Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Reviews of The Haven by JetQuay from real guests

Provided by verified guests of Agoda
Value for money6.7
Room comfort and quality5.9
High score for Singapore
9+ Exceptional (49)
8-9 Excellent (44)
7-8 Very Good (54)
6-7 Good (24)
<6 Below Expectation (39)

Show reviews that mention 

Showing 210 verified guest comments
Solo traveler
Single Room
Stayed 1 night in November 2019

Totally surprised and pleased!”

I intentionally took an overnight layover in Singapore to see a small amount of the city. I had an early flight back to Seattle and decided to look into hotels close to Changi Airport. Well I found the airport hotels priced higher than i preferred considering all I wanted was a comfy and clean bed to sleep on. Well, I found it and it was right in the massively large airport! The Haven at Jet Quay was a very smart decision. Positives - Comfortable and very clean property. - fairly comfortable bed - ultra clean bathrooms and private showers. - secure - very nice and large lounge with complimentary snacks and non alcoholic beverages. Their coffee machine turned out excellent coffee! - right in the Terminal 2 - Best of all, the ladies who manned the front desk were extremely pleasant and helpful when I checked in. Negatives - very few. The worst was it was a tad had to find in the massive airport and was given wrong directions by airport information people.

Reviewed December 04, 2019
Angelica from Philippines
Solo traveler
Single Nap Room
Stayed 1 night in December 2018

Great place to stay if you have a long transit”

If you have a really long layover in Singapore and you can’t stay in the hotels before immigration because you would like to explore the city for a day (without joining the tour group that Changi offers), then the Haven is definitely for you. The nap room is cosy and the shower rooms and toilets, although ‘shared’, are actually still private rooms for each individual. They were cleaned after every use by the staff, towels were provided as well. People were complaining about how cold the rooms were but to be honest, they were just right for me. The lounge area is also quite comfy and you can make do with it if you just want comfier chairs to nap in. If you want more privacy and a bit more security than the nap rooms would be better. The staff were efficient and accommodating and they adjusted my check in and check out period. The free breakfast that comes with an overnight stay is okay but if it’s not to your taste, there is a McDonald’s right across the hotel and more restaurants too

Reviewed January 03, 2019
Gan from Singapore
Solo traveler
Single Room
Stayed 1 night in March 2019

The much more affordable hotel in Changi Airport”

I have stayed in The Haven a number of times after late flights and for early morning flights. It is much more affordable than the other hotels in the surroundings of Changi Airport although each nap room does not have an attached bathroom and toilet. Forget about staying here before thunderstorm days.

Reviewed March 24, 2019
Kendra from Australia
Solo traveler
Stayed 1 night in March 2016

Great value for overnight stopover”

Free dinner, location, convenience.

My flight arrived in Singapore at 6pm and I departed at 12pm the following day. Staying at the Haven was extremely convenient as it was a short 10 min walk from the arrival area. The dinner ( I got the thai green curry) was yum and they also have a 'snack' bar which has apples, toast, noodles and little cakes that you can help yourself to at any time. This meant I didn't end up needing to exchange any money on Singapore as I had my free dinner and some toast and an apple for breakfast. The room was small, the bed is probably about 190cms long so if you are tall it might not be as comfortable, but it was perfect for me. My only 2 negatives were the staff seemed a bit unprofessional at times and I sometimes felt uncomfortable asking them for something as they seemed very involved in their own conversations. The 2nd negative was that you could hear the doors slamming throughout the night as people came and went from their rooms but this was easily solved with earplugs. Overall The Haven was perfect for an overnight stopover and I would certainly stay there again then next time I pass through Singapore.

Reviewed March 15, 2016
Solo traveler
Single Nap Room
Stayed 1 night in September 2019


Located in Terminal 3 at Changi Airport in the Departures area. So coming from terminal 2, I had to clear immigration and customs to get to the lounge. But this worked out better for me as my flight arrived at 1 am so I needed a place to crash in the early hours of the morning. Separate shower areas and toilets, very accessible with no issues. Nap room provided clean bed enough space for 1. It was not cold in my room at all compared to the other reviews. Free food provided with stay, overall very satisfied with this place and would recommend if you need a place to stay and sleep in thats within the airport.

Reviewed September 27, 2019
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