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Shangri-La Singapore
Shangri-La Singapore
Shangri-La Singapore
Shangri-La Singapore
Shangri-La Singapore
Shangri-La Singapore
Shangri-La Singapore

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8.9

Excellent

3,499 reviews

3,499 reviews

Housekeeping23
Food & Dining9
Breakfast8
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Japan Creative Centre

400 m

Asia Ancient Gallery

500 m

Yang Gallery

500 m

Apsara Antiques & Arts

500 m

MAD Museum of Arts and Design Singapore

510 m

Popular landmarks
Singapore Botanic Gardens

1.2 km

National Orchid Garden

1.3 km

Orchard Road

1.7 km

Chinatown

3.9 km

Singapore Flyer

4.8 km

Closest landmarks
Embassy of the Philippines

350 m

Embassy of Japan

360 m

Gold Dust

530 m

Cloth.ier

540 m

3-Monkeys

540 m

Shangri-La Singapore

22 Orange Grove Road, Orchard, Singapore, Singapore, 258350 - See map

In addition to the standard of SG Clean, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Orchard, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

980 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
Important announcement -- "Starting January 1, 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay. <br> This COVID-19 emergency medical coverage is currently only available to international guests traveling to Singapore via the Reciprocal Green Lane (RGLs) or if the guest is in possession of an Air Travel Pass (ATP). <br> To receive this COVID-19 emergency medical coverage, guests will have to book their stays with Shangri-La Hotels & Resorts for check-in dates between January 1, and December 31, 2021, and they will be automatically covered under the policy at no additional charge.<br> Please contact the property for more details. <br>"
Announcements by hotel (1)
Starting January 1, 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay. <br> This COVID-19 emergency medical coverage is currently only available to international guests traveling to Singapore via the Reciprocal Green Lane (RGLs) or if the guest is in possession of an Air Travel Pass (ATP). <br> To receive this COVID-19 emergency medical coverage, guests will have to book their stays with Shangri-La Hotels & Resorts for check-in dates between January 1, and December 31, 2021, and they will be automatically covered under the policy at no additional charge.<br> Please contact the property for more details. <br>

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money8.4
Distance to city center5. Km
Location rating8.4
Nearest airportSeletar Airport (XSP)
Distance to airport12.6 km

Rooms available at Shangri-La Singapore

Excellent
Room comfort & quality

9

Staycation Offer - Tower Wing Deluxe King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Tower Wing Grand Suite
...
  • Room size: 250 m²/2691 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Themed Family Suite
...
  • Room size: 72 m²/775 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
Staycation Offer - Garden Wing Deluxe Pool King
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Staycation Offer - Garden Wing Deluxe City King
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Horizon Club Junior Suite King
...
  • Room size: 67 m²/721 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Valley Wing Shangri-La Suite
...
  • Garden view
  • Balcony/terrace
  • 2 single beds and 1 king be...
Enter dates to see prices
Garden Wing Deluxe City King
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Tower Wing One-Bedroom Suite
...
  • Room size: 82 m²/883 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Garden Wing Deluxe Pool King
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Singapore?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Singapore?

Shangri-La Singapore is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Singapore also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Singapore has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Singapore?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Singapore. There's an additional charge of 51 SGD for adults and 22 SGD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Singapore?

Shangri-La Singapore features on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte during opening hours. Light meal like soup, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Shangri-La Singapore?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Shangri-La Singapore. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, in-house planning and event decoration are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including food and beverage and flower petals are available upon request.

Can business events be hosted at Shangri-La Singapore?

On-site venues and convenient event services make Shangri-La Singapore an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1400 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shangri-La Singapore?

Shangri-La Singapore does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Shangri-La Singapore?

The closest train, metro, or bus station is Stevens MRT Station, 970 m away from Shangri-La Singapore.

What restaurants are nearby Shangri-La Singapore?

Shangri-La Singapore is located in Orchard, famous for good restaurants such as Hard Rock Café, Fat Cow and The Line.

What popular shopping places are close to Shangri-La Singapore?

Shangri-La Singapore is located in Orchard area which features shopping places such as Orchard Road, Yang Gallery and Asia Ancient Gallery.

What are popular attractions near Shangri-La Singapore?

Shangri-La Singapore is located in Orchard area, which is famous for attractions such as Singapore Botanic Gardens, National Orchid Garden and National Museum of Singapore.

What popular natural sightseeing spots are close to Shangri-La Singapore?

Shangri-La Singapore is located within Orchard, which makes it conveniently close to natural sights including Rain Forest, Emerald Hill and Raint Tree Samanea saman.

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See map

Explore the neighborhood

What people love about Shangri-La Singapore

  • 10

    Exceptional

    "Mia Tan, Head of Family Experience at Shangri-La, made such a pleasant experience for the family!"

    Pei

    |

    October 9, 2022

  • 10

    Exceptional

    "One of Shangri-la’s specialities is their provision of child friendly facilities that really help to keep kids entertained."

    Sze

    |

    September 24, 2022

  • 8.8

    Excellent

    "Still a please to stay at this iconic hotel some 40 years later which is a touch of class."

    Henry

    |

    September 23, 2022

Property ranking|Compared to 561 Singapore properties
See all rankings
Room comfort score
9/10
Cleanliness score
9.2/10
Service score
9.2/10
Couples review score
9/10
Better than
98
%
of Singapore properties
Better than
97
%
of Singapore properties
Better than
94
%
of Singapore properties
Better than
94
%
of Singapore properties
Overall rating:

8.9

Excellent
3,499 reviews
Cleanliness
9.2
Facilities
9.1
Location
8.4
Read all reviews >
What travelers say they love:
Very nice place for a well deserved rest.
Sam from Singapore
Couple
More about Shangri-La Singapore

More about Shangri-La Singapore

Shangri-La Singapore

Shangri-La Singapore is the perfect choice for travelers who want to take in the sights and sounds of Singapore. Experience an urban escape in Singapore with a stay at Shangri-La Singapore, with its exceptional location right in the city center.
The facilities and services provided by Shangri-La Singapore ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Singapore.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Shangri-La Singapore caters to its guests varied dietary restrictions with cuisine types such as halal available.
Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Shangri-La Singapore. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Shangri-La Singapore. In a competitive mood? Get sporty with your travel group or other guests at the yoga room, tennis court and golf course on site in the hotel.
Have some relaxing fun with family and friends at the library. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Singapore. The most well-known nearby local attraction is Singapore Flyer which is located just about 4.7 km away. Pose in front of Sands Skypark Observation Deck located 4.8 km away, and you can always show your friends the time you went to Singapore.


Reasons to stay here

Past guests rate facilities here higher than 98% of the city's accommodation.
This hotel's food and dining score higher than 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Food & Dining

49 mentions

Breakfast

37 mentions

Swimming Pool

33 mentions

Housekeeping

22 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Spanish
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Gluten-free
Restaurants on site

The Line

  • No additional information available

Waterfall Ristorante Italiano

  • Cuisine: Italian
  • Menu: Buffet, A-la-carte

Shang Palace

  • Cuisine: Chinese

The Rose Veranda

  • No additional information available

ShopHouse by Shangri-La

  • No additional information available

NAMI Restaurant and Bar

  • Cuisine: Japanese
  • Menu: Buffet

Lobby Lounge at Shangri-La

  • Cuisine: Singaporean
  • Menu: Buffet, A-la-carte
Location
22 Orange Grove Road, Orchard, Singapore, Singapore, 258350
Excellent
Location

8.4

Airports

  • Seletar Airport (XSP)
    12.6 km
  • Singapore Changi Airport (SIN)
    19.3 km 25 min drive

Public transportation

  • Stevens MRT Station
    980 m 12 min walk
  • Orchard MRT Station
    990 m 17 min walk

Hospital or clinic

  • Gleneagles Hospital
    780 m

Shopping

  • Orchard Road
    1.7 km

Convenience store

  • 7 Eleven
    590 m 3 min drive

Cash withdrawal

  • ATM
    440 m 8 min walk
What's nearby

Popular landmarks

  • Singapore Botanic Gardens
    1.2 km
  • National Orchid Garden
    1.3 km
  • Orchard Road
    1.7 km
  • Chinatown
    3.9 km
  • Singapore Flyer
    4.8 km
  • Sands Skypark Observation Deck
    4.8 km
  • Cloud Forest
    5.4 km
  • Gardens By The Bay East
    5.5 km
  • Night Safari
    11.0 km
  • Singapore Zoo
    11.0 km

Nearby landmarks

  • Embassy of the Philippines
    350 m
  • Embassy of Japan
    360 m
  • Japan Creative Centre
    400 m
  • Yang Gallery
    500 m
  • Asia Ancient Gallery
    500 m
  • Apsara Antiques & Arts
    500 m
  • MAD Museum of Arts and Design Singapore
    510 m
  • Antiques of the Orient
    510 m
  • Marco Anywhere
    520 m
  • Wisma Atria Shopping Mall
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For guests with children staying in the Horizon Club rooms, children under 12 years of age are allowed to access the Horizon Club Lounge before 06:30 PM and must be accompanied by an adult.
  • Business and smart elegant dress must be worn when using the Valley Wing and Horizon Club facilities. Male guests are not permitted to wear sleeveless shirts in these areas. Casual clothing will be permitted only on the Valley Wing's outdoor patio after 11:00 AM. Pool, sports and fitness attire, as well as flip flops, plastic footwear and slippers are not permitted.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250 SGD
  • Distance from city center5. Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)51 SGD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors24
  • Number of restaurants7
  • Number of rooms 792
  • Room voltage230
  • Year property opened1971
  • Most recent renovation2017

Parking

  • Daily parking fee0 SGD
Property announcements

Starting January 1, 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay.
This COVID-19 emergency medical coverage is currently only available to international guests traveling to Singapore via the Reciprocal Green Lane (RGLs) or if the guest is in possession of an Air Travel Pass (ATP).
To receive this COVID-19 emergency medical coverage, guests will have to book their stays with Shangri-La Hotels & Resorts for check-in dates between January 1, and December 31, 2021, and they will be automatically covered under the policy at no additional charge.
Please contact the property for more details.

Reviews of Shangri-La Singapore from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.2
Facilities9.1
Location8.4
Room comfort and quality9.0
Service9.2
Value for money8.4
High score for Singapore
Rating
9+ Exceptional (397)
8-9 Excellent (170)
7-8 Very Good (120)
6-7 Good (47)
<6 Below Expectation (43)
Time of the year
Mar - May (166)
Jun - Aug (194)
Sep - Nov (201)
Dec - Feb (216)
All guests (1,316)
All languages

Show reviews that mention 

Showing 777 verified guest comments
12345
10.0
Exceptional
Rosselle from Singapore
Family with young children
Garden Wing Deluxe Pool Twin
Stayed 1 night in July 2020

Thank you for the free upgrade!”

Absolutely loved our stay! We were given a free upgrade (to a bigger room to accommodate our headcount of 3 adults and 1 toddler). The space is wonderful, everything is so clean. The pool during this time was not at all crowded. My toddler loved every bit of our stay, thank you!

Reviewed October 14, 2020

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Dear Rosselle, Thank you for your lovely compliments, it was a pleasure to have the family with us! I am pleased that the team was able to showcase our signature Asian hospitality during your stay with us, and that the family was able to take this time to create lovely memories with your young one. I look forward to have you and the family back again for another fantastic stay. Warm regards, Tane Picken General Manager

Responded October 15, 2020
Shangri-La Singapore
9.6
Exceptional
David from Thailand
Business traveler
Tower Wing Deluxe King Room
Stayed 2 nights in December 2019

Shangri La defines Perfection”

There are a good number of top quality, 5-star, hotels in Singapore. However, if one had to pick the top one then it would, imho, be the Shangri La. For my stay on this occasion, everything was perfect. The staff were not only helpful, they went out of their way to deliver service beyond what one would expect. The room was spotlessly clean and every attention to detail provided for. The Christmas decorations were splendid. When world leaders come to Singapore they usually stay here and it is easy to see why. I usually take a holiday to Hong Kong in December and stay at the Island Shangri La (imho the best city hotel in Asia) but this year, with the troubles, I chose Singapore instead. If I had one item on my wish list (for Shangri La Singapore), it would be for a venue like the Lobster Bar and Grill to be added (which has a great vibe to it at Island Shangri La)

Reviewed December 10, 2019

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Dear David, Thank you for taking the time to share your experience with us, and it has been a pleasure to hear that you had a splendid time with us here in Singapore. I am delighted that the team was able to provide and showcase our signature Asian hospitality that you experienced each time during your stay at our sister property in Hong Kong. The next time you are in Singapore, it would be wonderful if you could experience Origin Grill and Origin Bar, offering fresh authentic flavours with sustainably-sourced ingredients, and the hotel's signature bar with excellent cocktails and amazing vibes with a live band on Fridays and Saturdays. It would be a delight to have you back in Singapore with us at the Shangri-La Hotel, Singapore! Warm regards, Tane Picken General Manager

Responded January 08, 2020
Shangri-La Singapore
10.0
Exceptional
Faritz from Singapore
Family with young children
Garden Wing Deluxe City King
Stayed 1 night in January 2021

Probably the best hotel in Singapore! ”

The BEST Kids-friendly hotel in Singapore! The service was tip top. The staff were super friendly & professional! The room is amazing. They prepared the extra bed for my 5yo & 2yo before i could even asked for it. (forgotten to request) The kids loved it - loved the freebies they gave out upon checking in, the kids water playground & indoor playground. So convenient! Loved ever bit of it!

Reviewed January 17, 2021

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Dear Faritz, Thank you for your amazing review, it is indeed a pleasure to receive your compliments! We're delighted that the family had an enjoyable time with our family facilities such as Splash Zone and buds by Shangri-La - they are indeed spaces that cultivate an exciting experience for the entire family. We look forward to have the family back again for another lovely stay. Warm regards, Tane Picken General Manager

Responded January 19, 2021
Shangri-La Singapore
10.0
Exceptional
Frances from United States
Couple
Horizon Club Deluxe King Room
Stayed 4 nights in September 2019

5 days 4 nights visit”

We want to take this opportunity to express our thanks to the staff at Shangri-la Singapore. Our stay was one of the best experience we've had, especially all the support the staff provided. We stayed on the 21 st floor room 2108 (Horizon Club Level), and alternated our breakfast selection from the First floor buffet, and the breakfast served on the 24 th floor Horizon club, both provided some of the best food available.

Reviewed September 14, 2019

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Dear Frances, Thank you for staying with us at Shangri-La Hotel, Singapore and thank you for your kind words! It's indeed heartwarming to hear that you had an amazing stay and that the team had ensured you had a wonderful experience here in Singapore. We look forward to having you with us again for yet more delightful experiences with us at Shangri-La Hotel, Singapore. Warm regards, Tane Picken General Manager

Responded September 19, 2019
Shangri-La Singapore
10.0
Exceptional
Mohamed from Kenya
Couple
Horizon Club Deluxe King Room
Stayed 4 nights in December 2019

Excellent! Superb! Mindblowing”

Value for money is exceptionally good here. The staff are on point with the service being over the board. We felt at home and never did we feel discomfort. Highly recommended!

Reviewed January 03, 2020

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Dear Mohamed, Thank you for sharing your comments of your recent stay with us! It is indeed delightful to hear that you had an amazing time during your stay, and I am certain that the team will be happy to receive your compliments as well. Every guest is important to us and we are always committed in providing the best service to each and every one of you. I do look forward to having you with us again during your next visit to sunny Singapore. Best regards, Tane Picken General Manager

Responded January 07, 2020
Shangri-La Singapore
9.6
Exceptional
Angeline from Singapore
Solo traveler
Garden Wing Deluxe City King
Stayed 1 night in May 2021

2nd Staycation @Shangri-La SG”

The hotel is so beautiful! So are the spacious and comfortable rooms! Every staff I met is cheerful, caring, helpful and friendly, including the doorman, Ryan, which makes Shangri-La a very beautiful home away from home. In-room dining is well-served and the food is delicious! I enjoyed sitting and relaxing among the splashes in the swimming pool. A great big "Thank You" for the room upgrade and late check out which made my 61th staycation an even more memorable and enjoyable one. Stay safe and healthy and see you all again soon!

Reviewed May 27, 2021

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Dear Angeline, Thank you for choosing us as your preferred hotel for your staycation. We are glad that you had an overall positive experience in our hotel and especially enjoyed the family facilities and offerings we have here at Shangri-La Singapore. Your kind compliments have also been shared with Ryan and his team who continue to deliver seamless and exemplary experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Tane Picken, General Manager

Responded June 04, 2021
Shangri-La Singapore
10.0
Exceptional
Chia from Singapore
Family with young children
Special Offer - Garden Wing Deluxe City King
Stayed 1 night in October 2020

No doubt for its value”

From check in till check out we felt that their service were TOP notch! Even their attendants service on our single luggage were explicitly good. We enjoyed ourselves so much that we are already thinking of going back for another staycay upon checking out. Thank you Shangri la Orchard for the wonderful memory during this harsh covid time.

Reviewed October 13, 2020

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Dear Chia, Thank you for lovely 10 out of 10 review with us. We're pleased that the family had a fantastic time, and that our team was able to showcase our signature Asian hospitality during your stay with us. We look forward to have you back again for another lovely family getaway. Best regards, Tane Picken General Manager

Responded October 15, 2020
Shangri-La Singapore
10.0
Exceptional
Ying from Singapore
Family with young children
Garden Wing Deluxe City King
Stayed 1 night in October 2020

Great and Satisfied Staycation”

Booked with Agoda at affordable price, check in a bit long but the staff give is great service with offer us free drink at lounge while waiting. Most of the staff is friendly and even very nice to my kids. Definitely a resort for family with young kids. My boys enjoy the stay so much!

Reviewed October 19, 2020

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Dear Ying, Thank you for sharing your lovely review with us! We're pleased that the family had an enjoyable stay with us with our family-friendly facilities, such as buds by Shangri-La and Splashzone. We do look forward to have the family back again for another fantastic stay! Warm regards, Tane Picken General Manager

Responded October 29, 2020
Shangri-La Singapore
10.0
Exceptional
GEE from Singapore
Family with young children
Horizon Club Junior Suite King
Stayed 1 night in October 2019

Nice hotel for family staycation”

Love this hotel, friendly staff, swimming pool good for adult and kids! The junior suite room is big and room dinning is excellent! If the room dinning menu can add in more option then is perfect! Will definitely go back again if any good deal or offer for staycations!

Reviewed October 27, 2019

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Dear Gee, Thank you for sharing your comments with us and I am glad that we were able to provide another home away from home during your staycation. With huge hotel grounds and lush greenery decorating the entire hotel, this is certainly the place to be for a sanctuary in the heart of the city. I am glad that you were able to get some rest away from our hectic schedules. I look forward to have you with us again for another amazing staycation! Warm regards, Tane Picken General Manager

Responded January 07, 2020
Shangri-La Singapore
10.0
Exceptional
Charisse from Singapore
Couple
Special Offer - Garden Wing Deluxe City King
Stayed 1 night in July 2020

Staffs were all very friendly, room service food was very good and love the ambience !”

Dont get me wrong, we enjoyed our stay! But there is just one thing i would lile to feedback was the "The Line" dinner "buffet", food quality wasn't at its best, choices were very limited. Eventhou,thank you !

Reviewed August 01, 2020

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Dear Charisse, Thank you for sharing your comments with us! It is heartening to hear that you had a fantastic stay and our team was able to provide our signature Asian hospitality during your time with us. Thank you as well for your feedback with regards to The Line. Please rest assured that we are looking into expanding and improving the menu so that guests can have an elevated experience with us. I look forward to welcome you back again real soon. Warm regards, Tane Picken General Manager

Responded August 26, 2020
Shangri-La Singapore
10.0
Exceptional
Daniel from Singapore
Couple
Garden Wing Deluxe City King
Stayed 1 night in September 2020

Exceptional”

Room is very clean and lucky for me i gotten the corner room and hence the balcony is wide and spacious. most of the Staff are very polite and professional and it makes my whole stay comfortable.

Reviewed September 13, 2020

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Dear Daniel, Thank you for sharing your lovely review with us! It was a pleasure to have you and we're happy that our team was able to make your stay a comfortable one. We look forward to have you back with us for another lovely stay. Warm regards, Tane Picken General Manager

Responded September 18, 2020
Shangri-La Singapore
10.0
Exceptional
NASUHA from Singapore
Family with young children
Garden Wing Deluxe Pool King
Stayed 1 night in October 2020

Always a Fantastic Experience”

Love everything about Shangri-la. Stayed here multiple times and always left with a good experience! The friendly and helpful staff make the experience even more pleasant. Love the facilities catered to kids (Buds and Splash Zone) and the breakfast selection is amazing as always!

Reviewed November 01, 2020

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Dear Nasuha, Thank you for sharing your lovely review with us, it was a pleasure reading these compliments! We're so happy that the family was able to enjoy buds by Shangri-La as well as Splash Zone, and our team was able to elevate your experience with us. We look forward to have you back again for another fantastic stay. Warm regards, Tane Picken General Manager

Responded November 15, 2020
Shangri-La Singapore
10.0
Exceptional
Charlyn from Singapore
Family with young children
Horizon Club Junior Suite King
Stayed 1 night in February 2020

Best staycation within the country ”

It’s was my son’s 3rd birthday and we got upgraded from junior suite to family theme suite. He had so much fun and he was spoilt for choices with the activities to choose from. The service provided was excellent too. Will definitely be back in the near future :)

Reviewed February 20, 2020

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Dear Charlyn, Thank you for sharing your wonderful comments with us and I am glad that the family loved our Themed Family Suites! The team will be very happy to hear that your son was able to have a memorable 3rd birthday, and we look forward to have you back with us again soon. Best regards, Tane Picken General Manager

Responded March 06, 2020
Shangri-La Singapore
10.0
Exceptional
Umairah from Singapore
Family with young children
Garden Wing Deluxe City King
Stayed 2 nights in February 2022

Awesome Hotel Ever!”

Definitely an awesome hotel worth the money! Front desk personnel, Mr Tamil was great, efficient and helpful. The room is amazing and the pool for the kids are awesome! Will definitely come again!!!

Reviewed February 26, 2022

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10.0
Exceptional
Muhammad from Singapore
Family with young children
Garden Wing Deluxe Pool King
Stayed 1 night in December 2021

Excellent!!!”

Friendly staff and clean hotel.. Managed to slot in my family for breakfast and swimming even though bookings were fully taken up.

Reviewed December 20, 2021

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10.0
Exceptional
Mei from Singapore
Family with young children
Tower Wing Deluxe Twin Room
Stayed 2 nights in August 2019

Great staycation at Shangri-La ”

Service by all the staff was superb. Room was clean and requests made were fulfilled.

Reviewed September 02, 2019

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Dear Mei, Thank you for taking the time to share this lovely review with us. We are glad that the hospitality rendered and our luxurious rooms were up to your expectations. We are delighted that you've had a great time with us and We look forward to welcoming you back again for yet another memorable stay at Shangri-La Hotel, Singapore. Warm Regards, Tane Picken General Manager

Responded September 05, 2019
Shangri-La Singapore
10.0
Exceptional
Joyce from Singapore
Family with young children
Garden Wing Deluxe City King
Stayed 1 night in November 2021

Travel with family with two kids”

Perfect for staycation. As we enter the hotel, we receive kids welcome pack. The kids love it and the hotel has lots of things for the kids.

Reviewed November 15, 2021

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10.0
Exceptional
Mack from United States
Couple
Tower Wing Deluxe Twin Room
Stayed 2 nights in March 2019

Gold Standard in Singapore”

Everyone; from Johnny and the Conceirge team, Denish and Jodie and the team at The Waterfall Restaurant, to New, Niki, Raja, Moi, and the breakfast team at the Line Restaurant we’re simply outstanding. This hotel truly sets the gold standard in Singapore.

Reviewed April 03, 2019

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Dear Mack, Thank you for taking the time to write us this glowing review. We are delighted that you were pleased with your recent visit with us, and appreciate your compliments about our hospitality. Our staff are driven and committed to render the highest service standards, which is in line with Shangri-La Hotel's mission. Your kind compliments have also been shared with the relevant teams who continue to deliver seamless and exemplary experiences for our guests. We do hope to welcome you back again for another impeccable stay! Warm regards, Tane Picken General Manager

Responded August 30, 2019
Shangri-La Singapore
10.0
Exceptional
Colleen from Philippines
Family with young children
Garden Wing Deluxe City King
Stayed 1 night in March 2021

Best hotel for kids bday celebration”

Appreciated the complimentary bday cake, the menu for kids, the in house facilities like Buds and Splash Zone, and the resort spa ambience. Didnt feel like we were in Singapore!

Reviewed March 06, 2021

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Dear Colleen, Thank you for your wonderful review and great to know that the family enjoyed the stay, especially the Buds and Splash Zone as well as Chi, the Spa. We look forward to welcoming you and family back again soon for another great time of family fun. Warm regards, Tane Picken General Manager

Responded March 10, 2021
Shangri-La Singapore
10.0
Exceptional
Richard from Canada
Family with young children
Horizon Club Junior Suite King
Stayed 4 nights in September 2018

Perfect for hide away with baby”

Club staff were so amazing - very friendly Can only be in club for half the time during evening cocktails if you have children - a little disappointing as they also ask you to sit in children’s area so if cornered off anyway? Food spectacular

Reviewed January 13, 2019

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Dear Richard, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent visit with us and appreciate your compliments about our hospitality and dining selections at the Horizon Club Lounge. We certainly look forward to welcoming you back again soon. Best regards, Bipan Kapur General Manager

Responded February 13, 2019
Shangri-La Singapore
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