Occidental Papagayo - Adults Only-All Inclusive
GOLFO DE PAPAGAYO, Panama, Panama, Costa Rica, 11000 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Panama part of Panama, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Front desk [24-hour]
Car park
Free Wi-Fi in all rooms!
Contactless check-in/out
Fitness center
Spa
Swimming pool [outdoor]
Tennis court
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/6059d7ef32c3ccec69c39c0fd1990af3.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/17c9d2f78784ed1392aa52883bcaf3e3.jpg?ca=0&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/5068336ff25985b38e80c43c0a84919d.jpg?ca=0&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/5e84e8213a65a59148dc5dbac904e18c.jpg?ca=0&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/9476fc30ee32624b9dd03fc7dfb62324.jpg?ca=0&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/f831888756758113d71088dd83b971b5.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/6bda7db253be3114be2dfb677a572b5c.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/f69484a364122fe73cb7333ba3cbbb19.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/2cf9caeddd31e5b5a6bb9449ce4bbfbb.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/2316c8203d20329789f397d236c443eb.jpg?ca=9&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2673111/-1/5ebda4982dcb6c14f9c6db87b5e8d686.jpg?ca=9&ce=1&s=512x384)
Most wonderful”
Large property and very few rooms. Excellent staff, food and amenities. Lots of birds and other wild life. A+++
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Dear Jean Thank you very much for choosing us on this occasion and for taking part of your time to share your experience with us. We are delighted to know that you have enjoyed all the facilities we offer, that we have met your expectations in terms of hospitality and service and that your stay has been unforgettable. We look forward to your next visit to make it even more amazing. Kind regards, Raúl Arranz General Manager
Would I recommend Occidental Papagayo?”
We’ll, I’ll tell you of our experience and let you decide. First to say, when we travel Internationally, we always stay at all-inclusive resorts. So, this review comes as a comparison to others we’ve stayed. Food was ok, maybe a 3 out of 5. Bed was very comfortable, but we had 2 doubles, not a queen. Our first night there, some guest who sounded like they had too much to drink, were loud and possibly lost. They tried getting into our main door and sliding glass door. The phone in our room didn’t work so we could call security. My husband was dealing with it from 1:30 to 3:30 AM. Our last 2 nights there, no hot water. We like to drink a sparkling white wine on vacation breakfasts and lunch but the rarely had it. Beach bar tan out of limes and mint. They did t seemed organized or stocked. Excursions were fun, a little pricey. Hard to be too pessimistic because we were on vacation in Costa Rica. I’d like to go back sometime but I would try another resort.
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Dear Shannon:Thank you for sharing your feedback on your recent holiday experience at Occidental Papagayo. We lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest national and international delights, we are always open to suggestions from our guests in resort as to what kind of dishes they would like to see available so our Chef may prepare them for you. We are very pleased to read your complete satisfaction with the comfort of the bed we. We regret your disappointment for not being able to provide you with a proper Queen bed during your stay, when we can we always try to make special wishes come true when they make us special requests. Unfortunately, due to high occupancy, it was not possible for us to change the room for one with a queen bed. Thank you once again for making us your choice hotel.
I wanted to like it”
This place has so much going for it. The property is beautiful! However, not very accommodating at all. Our group arrived just before 6. The pool closes at 7 pm, so we jumped in for a quick swim before the end of the day. However, pool towels are no longer given out after 5 pm. We asked at the front desk, but were told it was impossible to get a towel. The hot tub was cold. We booked a 2 night stay. Apparently you must book 3 nights in order to eat at one of the specialty restaurants. (Even if we had booked 3 nights, you can only eat at one of the specialty restaurants once for every 3 days you are there) What? Food can not be eaten at the pool, and they will not let you leave the dining area, even with chips and guac. The ocean was calm as can be during the day, but we were told the sea was “too aggressive” to check out a kayak. Most of the employees were merely the messengers for the stupid policies in place, but the front desk people were fairly cold and not at all empathetic. The food-not good. Breakfast was the most successful of the meals. I think that the management of this property doesn’t realize how far a bit of going out of their way can go! Too bad. Won’t be recommending this property.
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Dear Chelsea We would like to thank you for choosing Occidental Papagayo hotel and for sharing your comments on your experience among us. Pool hours are 7 a.m. to 5 p.m. to 7 p.m. We keep a stock of towels in the reception area for guests who require them after the towel center closes. Outdoor activities are canceled if unfavorable weather conditions occur, safeguarding the safety of visitors. We were most concerned to read your remarks on the service you experienced whilst staying among us, please rest assured that your review will be shared with our head of departments for information and further revision. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations. Kind regards, Raúl Arranz General Manager
Decent stay”
Decent resort, nice pool, beach area is cool. Prepare for walking up and down hills and stairs on property. Gym is old but has cpl working treadmills decent set of free weights, smith machine. Theres no shopping or anything nearby so must pay to go off property by taxi and excursions are expensive. I suggest taking the 2 hr jet ski tour with the guys at the beach area, youll see some beautiful islands, and several other sites. Omelets at Breakfast were best and the Italian restaurant was awesome.
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Dear Lora We would like to thank you for choosing Occidental Papagayo this time and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are happy to read that you enjoyed our facilities. We thank you very much for pointing out the location of the hotel, the views of the bay and Papagayo Peninsula are well worth it and for the comfort of all our guests, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk.We appreciate your tips on excursions for future visitors and your observations regarding the gym, which will be reviewed with the responsible department. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety. We look forward to serving you again in a near future. Kind regards, General Manager
Nice place, terrible food”
Nice staff except for main dining room matradee he is rude and unhelpful. Couldn’t eat the food or wine and drinks cheap.
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Dear Norm Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are surprised by your comment related to the behavior of one of our maitre and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. We understand that food and drinks are important aspects of our guest’s overall experience. We will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice of food and drinks. Thank you once again for making us your choice hotel and for your constructive critics, we certainly. Kind regards, Raúl Arranz General Manager
Fantastic resort + wonderful staff = perfect ending to our honeymoon!”
We loved our time at this resort. We were a little skeptical going in because we read some bad reviews on other websites regarding the quality and variety of the food, and comparisons by those reviewers to other resorts. This was our first all-inclusive resort, and we loved it. I'm a very picky eater with some dietary restrictions and I always found plenty to eat. The drinks were great and kept on coming. The biggest standout of this place was the staff. We spent 16 days in Costa Rica, at nice but modest hotels with great reviews before ending up at the resort. We met a lot of very serious and disinterested receptionists and servers in restaurants, but the staff at Occidental Papagayo was truly outstanding. Every person we spoke to, from the servers to the bartenders to the folks who hand out towels at the pool, was incredibly kind and attentive. Would love to come back here and highly recommend!
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Dear Priscila Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Director Occidental Papagayo
this place has potential but...”
Absolutely beautiful location!!!! Unfortunately the staff ruined it for me & my friend. We arrived early & had informed via email months prior because of our scheduling & still we waited nearly 3 hours to get into our room. There wasn’t an urgency to get accommodations available. Once our room was ready, they just handed us the key & left us to figure it out, which OF COURSE brought me back to guest services to ask, so frustrating. We had a lot of questions regarding the facilities that should’ve been answered at check in (ie: where we go for the all inclusive breakfast/lunch/dinner). Our room was beautiful!! However, somehow our bathroom was a moth & bug collector. Our water pressure was not good & I never got to enjoy a hot shower. We had access to the mini fridge which was in a conjoining living room, but none of the lights worked in there nor the tv, we called 2 times to make sure we DID, in fact have access, the staff said, “let me check & I’ll call you back.” They never did.
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Dear Beth Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo
Quiet Place”
This is a great option to just do nothing. The place is very quiet and there are not too many activities. They have an agenda, but the activities are not tiring. The view and facilities are nice. The Hotel beach is very small, but the view is quiet an nice. As you can see the best word that fits to this place is: QUIET/CHILL/REST. I highly recommend the Spa. They have great skills with the massages.
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Dear Maria Firstly we would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Agoda, all of your kind words about your stay with us are great to hear. We would also like to say how grateful we are to you for your review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo
Exceptional”
Every meal was excellent, access to beach, snorkeling was fun! Everyone was so helpful and the property was stunning!!
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Dear Bushra We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo
Very noisy lack of quiet space no management visible. More like 18-30 resort”
Lovely food and a la carte. Loud music around both pools swim up pool not relaxing encouraged loud raucous behaviour including bad language. Smoking also not restricted to smoking areas vaping in pool.
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Dear Dawn We first would like to thank you for choosing our Occidnetal Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. In Costa Rica we have Law 9028 that prohibits smoking in public places including vaporizers. We are committed to extreme vigilance with those guests who ignore the designated areas for non-smoking along with all our staff and internal security team, do not hesitate to contact us and report any anomaly such as the one you describe, as we have a policy internal non-smoking that includes a fine of $ 200 to those who violate this law. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo
Would recommend staying here!”
One of the best places we have stayed at so far. The people were friendly, helpful, food great and good location. My only complaint is that I would have like access to coffee earlier in the morning besides just what we had available in our room.
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Dear Mary Thank you for the time you spent to share your feedback on your recent stay at Occidental Papagayo, to be considered as one of the best hotels you stayed at is certainly high praise. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to all the team. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs and our unbeatable location. We will take note of your constructive remark regarding the access to coffee, with the department in charge. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager
Sobre la atención al usuario”
Es importante que la atención al usuario en las necesidades de cuarto tengan mejor respuesta en velocidad, calidad y actitud de los funcionarios. El servicio en Restaurantes y bares estuvo bien, la queja es por el servicio de mantenimiento de habitación y recepción. Agradezco puedan mejorarlo para poder recomendarlo.
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Estimada Elízabeth Nos gustaría agradecerle por haber elegido Occidental Papagayo para su descanso. Estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas. Acepte nuestras más sinceras disculpas por las imperfecciones que usted describe en su opinión. Todas las habitaciones reservadas para los recién llegados son, por norma, revisadas doblemente por nuestro jefe de servicio de limpieza para asegurarnos de que todo es funcional y limpio en la sala. Es evidente que no estábamos actuando según es habitual en esta ocasión. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Saludos cordiales. Raúl
Hat höchstens einen Stern verdient”
In der Esten Woche ging ein Trinkglas kaputt. Einen Teil der Scherben blieben unter dem Bett, bis wir nach 3 Wochen auschecken. Handtücher wurden auch auf Anfrage nicht bereit gestellt. Ebenfalls auf mehrere Anfragen, keine Bademäntel. Sauberkeit Bad und Dusche ebenfalls ungenügend. Die Miniaturen wurde nur sporadisch aufgefüllt. Einmal Essen aufs Zimmer war ebenfalls eine Katastrophe. Über eine Stunde Wartezeit und es konnte nicht von der Karte bestellt werden. Die Zimmerkarten funktionierten mehrmals täglich nicht und jedesmal mussten diese an der Rezeption erneut programmiert werden. Restaurant- Service und Personal eine Zumutung, obwohl etliche Tische frei waren mussten wir jeweils 15-30 Minuten warten bis wir platziert wurden. Das Essen im Asia-Restaurant war ungeniessbar. Das Buffet-Essen langweilig und der grösste Teil des Personals unfreundlich und unmotiviert. Preis-Leistung absolut enttäuschend. Transfers Flughafen-Hotel nicht inbegriffen, zusätzliche Kosten 60 Dollar für 20 Minuten Fahrt.
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Geschätzt Danya Obwohl wir ziemlich überrascht und bestürzt über den Inhalt Ihres Berichts in Hinblick auf Ihren Urlaub in unserem Occidental Papagayo sind, seien Sie bitte versichert, dass Ihre Kommentare vom gesamten Management-Team überprüft werden. Wir möchten die Gelegenheit nutzen und zu Ihrer Information einige Aspekte Ihres Berichts genauer erläutern. Wir danken Ihnen aufrichtig für die Zeit, die Sie sich genommen haben, um uns über die Unzulänglichkeiten während Ihres Aufenthalts bei uns zu informieren und hoffen, dass Sie uns in Zukunft eine neue Gelegenheit geben werden, um Ihnen unser wahrhaftes Niveau an Gastfreundlichkeit und Service beweisen zu können. Mit freundlichen Grüßen, Raúl Arranz General Manager