Grand Mutiara Hotel

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Peceran No. 168, Berastagi Town, Berastagi, Indonesia

Highlights

Front desk [24-hour]

Front desk [24-hour]

Room service [24-hour]

Room service [24-hour]

Garden

Currency exchange

Shops

Shops

Facilities

Internet access

Swimming pool

Car park

Front desk [24-hour]

Restaurants

Pool (kids)

Luggage storage

Garden

About us

Nestled in the cool mountainous climate of Berastagi, Grand Mutiara Hotel offers breathtaking views of active volcanoes and lush gardens, perfect for two travelers seeking adventure and cultural exploration. Enjoy a luxurious swimming pool and savor exquisite dishes at the on-site restaurant, with convenient room service available. Each room features a private balcony with serene park or sparkling pool views, ensuring a relaxing retreat after a day of exploration. Modern comforts, including a bathtub and flat-screen television, enhance the stay, making it a perfect getaway for friends or family looking for a unique experience amidst stunning natural beauty. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Berastagi every 15 minutes on Agoda.com
Location 8.9
Cleanliness 8.7
Facilities 8.7
Service 8.7

Based on 601 verified reviews

Location

8.9

Cleanliness

8.7

Facilities

8.7

Service

8.7

Value for money

8.6

Room comfort and qua...

7.9

  • "Good accomodation and facility"
  • "I must say, this is a grand hotel that is being upgraded."
  • "It was a good stay outside the city."
  • "Will stay at this place again"
  • "The location was ideal, with convenient parking available."
See map

8.9Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Hillpark Sibolangit
9.5 km
Closest landmarks
Funland
270 m
Mikie Funland
430 m
Brastagi Highland
1.1 km
Deleng Singkui
1.4 km
Berastagi Fruit Market
1.7 km

Good to know

Value for money8.6
Location rating8.9

Select your room

1/13

Superior

42 m²/452 ft²
Max 2 adults
2 single beds
Preferred by Couples
  • Park view

1/13

Deluxe

42 m²/452 ft²
Max 2 adults
2 single beds

8.3

Excellent

Room comfort and quality
  • Pool view

1/8

Super Deluxe

49 m²/527 ft²
Max 2 adults
1 double bed and 2 single beds
1/2

Superior Room with Street View

Max 3 adults
1/1

Super Deluxe

40 m²/431 ft²
Max 3 adults
1/1

TEST ROOM - PLEASE DON'T DELETE

20 m²/215 ft²
Max 3 adults
1/1

Superior

20 m²/215 ft²
Max 3 adults
1/1

Deluxe Room with Pool View

Max 3 adults
2 single beds
1/1

Super Deluxe

40 m²/431 ft²
Max 3 adults
1/1

TEST ROOM - PLEASE DON'T DELETE

20 m²/215 ft²
Max 3 adults

Frequently asked questions

While staying at Grand Mutiara Hotel, you can enjoy the swimming pool facility to get your day started the best way with a splash for a revitalizing morning or evening.

While staying at Grand Mutiara Hotel, indulge in your early morning or evening stroll at nearby park which include Funland, Pemandian Alam Sibolangit Indah, and Taman Alam Lumbini Park.

Grand Mutiara Hotel's policy relating to children's bedding considers guests age 6 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Grand Mutiara Hotel's most popular month where verified guests travelers have stayed the most is in July.

Grand Mutiara Hotel can converse up to 2 languages which includes English for travelers that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

100.0% of our verified visitor assessments have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Grand Mutiara Hotel down in the review section.

Verified solo travelers that have stayed at this property have given Grand Mutiara Hotel an average rating of 8.2. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Grand Mutiara Hotel an average rating of 8.5. You can search for more detailed customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Grand Mutiara Hotel an average rating of 8.7. You can find more precise customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

Past local visitors that have stayed at this property have given Grand Mutiara Hotel an average rating of 9.1. You can look up on more detailed customer evaluations, and feedback for this property down in the review section.

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More about Grand Mutiara Hotel

More about Grand Mutiara Hotel

Experience Comfort and Convenience at Grand Mutiara Hotel

Welcome to Grand Mutiara Hotel, a charming 3-star hotel located in the heart of Berastagi, Indonesia. With its convenient location, comfortable accommodations, and excellent amenities, this hotel is the perfect choice for both business and leisure travelers. At Grand Mutiara Hotel, you can expect a hassle-free check-in experience. Check-in time starts from 2:00 PM, allowing you to settle in and start enjoying your stay as soon as you arrive. The friendly and professional staff will be there to assist you throughout the process, ensuring a seamless and efficient check-in. With 123 well-appointed rooms, Grand Mutiara Hotel offers a range of accommodation options to suit every guest's needs. Whether you are traveling solo, as a couple, or with your family, you will find a comfortable and cozy room that meets your requirements. Each room is tastefully decorated and equipped with modern amenities to enhance your stay. If you are traveling with children, Grand Mutiara Hotel has a child-friendly policy that allows children between the ages of 2 to 5 to stay free of charge. This makes it an ideal choice for families looking for a budget-friendly accommodation option without compromising on comfort and convenience. Check-out time at Grand Mutiara Hotel is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast or pack up your belongings before departing. The hotel's efficient housekeeping team ensures that your room is cleaned and prepared for the next guest, maintaining the highest standards of cleanliness and hygiene. Experience the warmth and hospitality of Berastagi at Grand Mutiara Hotel. Whether you are exploring the stunning natural beauty of the surrounding area or attending a business meeting in the city, this hotel provides the perfect base for your stay. Book your room today and enjoy a memorable stay at Grand Mutiara Hotel.

Unwind and Indulge in Grand Mutiara Hotel's Entertainment Facilities

At Grand Mutiara Hotel in Berastagi, Indonesia, guests can enjoy a wide range of entertainment facilities that are sure to make their stay unforgettable. Whether you're looking for a fun-filled evening or a relaxing afternoon, this hotel has got you covered. For those who love shopping, Grand Mutiara Hotel offers a variety of shops on-site, where you can find everything from souvenirs to local handicrafts. Take a leisurely stroll through the shops and indulge in some retail therapy before heading back to your cozy room. If you prefer to spend your time surrounded by nature, the hotel's beautiful garden is the perfect place to unwind. Immerse yourself in the serene ambiance as you take a leisurely walk or find a quiet spot to read a book. The lush greenery and vibrant flowers create a tranquil atmosphere that will rejuvenate your senses. No matter your preference, Grand Mutiara Hotel has entertainment facilities that cater to all guests. Whether you're exploring the shops or finding solace in the hotel's garden, you're guaranteed to have a memorable and enjoyable stay.

Unwind and Stay Active at Grand Mutiara Hotel's Sports Facilities

At Grand Mutiara Hotel in Berastagi, Indonesia, guests can enjoy a range of sports facilities that cater to both relaxation and fitness. The hotel boasts a stunning outdoor pool, perfect for a refreshing swim or simply lounging by the water. Surrounded by lush greenery and offering breathtaking views of the surrounding mountains, the pool provides a tranquil oasis for guests to unwind and soak up the natural beauty of Berastagi. For those looking to stay active during their stay, Grand Mutiara Hotel also offers a tennis court. Whether you're a seasoned player or a beginner, the well-maintained court provides an opportunity to engage in a friendly match or practice your skills. Enjoy a game of tennis with your friends or family, and make lasting memories while staying at this exceptional hotel. Additionally, the hotel features a fitness center equipped with modern exercise machines and equipment. Whether you prefer cardio workouts or strength training, the fitness center has everything you need to maintain your fitness routine. Stay motivated and energized with a workout session at the hotel's fitness center, and enjoy the convenience of staying active without leaving the premises. With its range of sports facilities, Grand Mutiara Hotel ensures that guests have the opportunity to relax, rejuvenate, and stay active during their stay in Berastagi.

Convenience at Your Fingertips: Grand Mutiara Hotel's Exceptional Facilities

Discover a world of convenience at Grand Mutiara Hotel in Berastagi, Indonesia. With a range of exceptional facilities, this hotel ensures that every guest's needs are met with utmost care and efficiency. Start your day with the convenience of 24-hour room service, allowing you to indulge in delicious meals at any time. Whether you're craving a late-night snack or a hearty breakfast to kickstart your day, the hotel's attentive staff is always ready to cater to your culinary desires. Leave your laundry worries behind with the hotel's laundry service. Enjoy the luxury of having your clothes cleaned and pressed while you focus on exploring the beautiful surroundings of Berastagi. The hotel's dedicated team ensures that your garments are handled with the utmost care, leaving you with fresh and clean attire throughout your stay. For added peace of mind, Grand Mutiara Hotel offers safety deposit boxes in each room. Safeguard your valuable belongings and important documents, knowing that they are secure and protected during your stay. The hotel's concierge is at your service, ready to assist with any inquiries or requests you may have. Whether it's arranging transportation, providing local recommendations, or organizing tours, the knowledgeable staff is dedicated to making your stay as seamless and enjoyable as possible. Stay connected with complimentary Wi-Fi in public areas, allowing you to easily browse the internet, stay in touch with loved ones, or catch up on work while enjoying the hotel's comfortable common spaces. For guests who prefer to smoke, the hotel provides a designated smoking area. Enjoy your cigarettes in a comfortable and well-ventilated space, without disturbing non-smoking guests. Traveling with luggage? The hotel offers convenient luggage storage, allowing you to explore Berastagi without the burden of carrying heavy bags. Feel free to explore the nearby attractions or relax in the hotel's facilities while your belongings are safely stored. Grand Mutiara Hotel goes above and beyond to ensure that every guest's convenience is prioritized. From round-the-clock room service and laundry facilities to safety deposit boxes and a helpful concierge, this hotel offers a seamless and hassle-free experience for all travelers. Book your stay now and indulge in the utmost convenience and comfort at Grand Mutiara Hotel in Berastagi.

Convenient Transport Facilities at Grand Mutiara Hotel

Grand Mutiara Hotel in Berastagi, Indonesia offers a range of transport facilities to ensure a convenient and hassle-free stay for its guests. Whether you are looking to explore the beautiful surroundings or simply need a reliable mode of transportation, the hotel has got you covered. For those interested in exploring the local attractions, the hotel organizes tours to popular destinations, allowing guests to immerse themselves in the rich culture and natural beauty of Berastagi. Whether it's a visit to the famous Gundaling Hill for breathtaking views or a trip to the traditional fruit market, the hotel's tour services provide a convenient way to experience the best of the region. Additionally, Grand Mutiara Hotel offers valet parking and a spacious car park for guests who prefer to bring their own vehicles. This ensures that finding a parking spot is never a hassle, allowing guests to easily come and go as they please. For those who prefer not to drive, the hotel also provides car hire services, allowing guests to explore the area at their own pace and convenience. With these convenient transport facilities, Grand Mutiara Hotel ensures that guests have all the options they need to make the most of their stay in Berastagi, Indonesia.

Comfort and Convenience at Grand Mutiara Hotel

Indulge in a luxurious stay at Grand Mutiara Hotel in Berastagi, Indonesia, where comfort and convenience are guaranteed. Each room is equipped with modern amenities to ensure a pleasant and relaxing experience for guests. Step into your room and be greeted by refreshing air conditioning, allowing you to escape the tropical heat and unwind in cool comfort. Take a moment to enjoy the breathtaking views from your private balcony or terrace, where you can soak in the natural beauty of Berastagi. Entertainment is never a concern at Grand Mutiara Hotel, as each room comes with satellite/cable TV. Stay connected to your favorite shows or catch up on the latest news and sports events from the comfort of your own room. Whether you are traveling for business or leisure, Grand Mutiara Hotel provides everything you need for a memorable stay. Experience the utmost comfort and convenience with our exceptional room facilities.

Indulge in a Culinary Delight at Grand Mutiara Hotel

At Grand Mutiara Hotel, dining is an experience to be savored. With a range of dining facilities to choose from, guests can indulge in a culinary delight throughout their stay. Start your day with a satisfying breakfast at the hotel's coffee shop, where you can enjoy a variety of freshly brewed coffee, pastries, and a selection of local and international dishes. The cozy and inviting atmosphere makes it the perfect spot to relax and plan your day ahead. For a more formal dining experience, head to the hotel's restaurant, where a team of skilled chefs prepare mouthwatering dishes using the finest ingredients. From local specialties to international favorites, there is something to tantalize every taste bud. With an extensive menu and impeccable service, the restaurant offers a memorable dining experience for both hotel guests and visitors. If you prefer to dine in the comfort of your own room, the hotel also offers 24-hour room service. Whether you're craving a late-night snack or a full-course meal, the attentive staff will ensure that your dining needs are met. From the moment you place your order to the moment it arrives at your doorstep, you can expect prompt and efficient service. With its array of dining options, Grand Mutiara Hotel ensures that every guest's culinary desires are catered to. Whether you choose to dine at the coffee shop, restaurant, or enjoy the convenience of room service, you can expect a gastronomic journey that will leave you satisfied and craving for more.

Luxurious and Spacious Rooms at Grand Mutiara Hotel

Indulge in a truly remarkable stay at Grand Mutiara Hotel in Berastagi, Indonesia, where you will find a range of luxurious and spacious rooms to suit your needs. Choose from the Deluxe room, offering 42 square meters of space with 2 comfortable Single Beds, perfect for solo travelers or friends sharing a room. For a little extra space and flexibility, the Super Deluxe room provides 49 square meters of elegance, with the option of 2 Single Beds or 1 Double Bed. And if you're seeking a cozy and inviting retreat, the Superior room offers 42 square meters of comfort with 2 Single Beds. No matter which room type you choose, you can expect a delightful experience at Grand Mutiara Hotel.

Discover the Natural Beauty of Berastagi in Indonesia

Nestled in the lush highlands of North Sumatra, Berastagi is a picturesque town that offers a refreshing escape from the bustling city life. Known for its stunning natural beauty, this charming destination is surrounded by majestic mountains, verdant valleys, and fertile farmlands. With its cool climate and breathtaking landscapes, Berastagi is often referred to as the 'Land of Fruit and Flowers'. One of the main attractions in Berastagi is the iconic Mount Sibayak, an active volcano that offers thrilling hiking opportunities. Adventurous travelers can embark on a challenging trek to the summit and be rewarded with panoramic views of the surrounding countryside and steaming volcanic vents. For those seeking a more relaxed experience, the colorful Berastagi Fruit Market is a must-visit. Here, you can indulge in a wide variety of tropical fruits, such as passion fruit, durian, and rambutan, while immersing yourself in the vibrant local culture. In addition to its natural wonders, Berastagi is also home to several cultural landmarks. The Taman Alam Lumbini, a Buddhist temple complex, is a serene sanctuary where visitors can explore intricately designed pagodas and statues. For a taste of local history, the traditional Batak Karo Village offers a glimpse into the indigenous culture of the Karo people. Here, you can witness traditional rituals, admire traditional architecture, and learn about the rich heritage of the region. With its stunning scenery and rich cultural heritage, Berastagi is a hidden gem waiting to be discovered. Whether you are an adventure seeker, nature lover, or cultural enthusiast, this enchanting town offers something for everyone. Experience the beauty of Berastagi and create unforgettable memories at the Grand Mutiara Hotel, where comfort and convenience meet the splendor of the surrounding area.

Getting to Grand Mutiara Hotel from the Nearest Airports

Located in the beautiful town of Berastagi, Indonesia, Grand Mutiara Hotel offers a tranquil and luxurious retreat for travelers. Getting to the hotel from the nearest airports is a breeze, ensuring a seamless arrival experience. If you are flying into Kualanamu International Airport in Medan, the most convenient option to reach Grand Mutiara Hotel is by private transfer or taxi. The journey takes approximately 2 hours, allowing you to soak in the picturesque views of the Indonesian countryside along the way. Alternatively, you can also arrange for a shared shuttle service, which offers a more economical option for solo travelers or small groups. For those arriving at Silangit Airport, located near Lake Toba, the journey to Grand Mutiara Hotel takes around 3 hours. Private transfers and taxis are readily available at the airport, providing a comfortable and hassle-free ride to the hotel. The scenic drive through the lush landscapes of North Sumatra is a treat in itself, offering glimpses of the region's natural beauty. No matter which airport you arrive at, Grand Mutiara Hotel is easily accessible, allowing you to start your Berastagi adventure without any delays. With its cozy rooms, modern amenities, and impeccable service, the hotel promises a memorable stay for all guests.

Discover the Natural Beauty and Vibrant Culture near Grand Mutiara Hotel

Nestled in the heart of Berastagi, Grand Mutiara Hotel offers a convenient base for exploring the stunning natural wonders and vibrant cultural attractions that surround the area. One of the most prominent landmarks nearby is Mount Sibayak, a majestic volcano that beckons adventurous souls to embark on a thrilling hike to its summit. As you ascend, you'll be rewarded with breathtaking panoramic views of the lush greenery and the mesmerizing sight of volcanic steam rising from the crater. For a taste of local life, head to the bustling Local Market place, where you can immerse yourself in the vibrant atmosphere and browse through a wide array of fresh produce, handicrafts, and traditional snacks. The market is a treat for the senses, with the aroma of spices filling the air and the colorful displays tempting you to try the local delicacies. If you're in search of tranquility and panoramic vistas, a visit to Gundaling Hill is a must. This scenic spot offers sweeping views of the surrounding valleys, tea plantations, and the charming town of Berastagi. As the sun sets, the hill transforms into a magical place, with the soft golden light casting a warm glow over the landscape. Whether you're a nature lover or a culture enthusiast, the surrounding landmarks and attractions near Grand Mutiara Hotel will leave you captivated and inspired.

A Culinary Journey at Grand Mutiara Hotel

Grand Mutiara Hotel in Berastagi offers a delightful culinary experience with its surrounding restaurants. Step into Ruma Makan Eropah Restaurant and indulge in a fusion of European flavors, where dishes like creamy pasta and succulent steaks are expertly prepared. For those seeking a taste of Asia, Restoran Asia is a must-visit. This vibrant eatery serves up a wide range of Asian delicacies, from fragrant Thai curries to spicy Indonesian sambal. If you're in the mood for a cozy and relaxing ambiance, head to Cafe Raymond. This charming cafe offers a variety of light bites, refreshing beverages, and delectable desserts that are perfect for a leisurely afternoon. Whether you're craving international cuisine or local delights, Grand Mutiara Hotel's surrounding restaurants will surely satisfy your taste buds.

Affordable Luxury at Grand Mutiara Hotel

Experience the perfect blend of luxury and affordability at Grand Mutiara Hotel in Berastagi, Indonesia. With an average room price of just $65, Grand Mutiara Hotel offers exceptional value for money, making it the top choice for discerning travelers looking for a comfortable and stylish stay. Compared to the average price of a hotel room in Berastagi, which is $39, Grand Mutiara Hotel stands out as a fantastic option for those seeking a touch of elegance without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or service. From the moment you step into the grand lobby, you'll be greeted by friendly staff who are dedicated to ensuring your stay is nothing short of extraordinary. Each room at Grand Mutiara Hotel is tastefully decorated and equipped with modern amenities to cater to your every need. Whether you're traveling for business or leisure, you'll find everything you require for a comfortable and convenient stay. From plush beds and spacious bathrooms to high-speed internet and flat-screen TVs, every detail has been carefully considered to provide you with a truly memorable experience. In addition to its affordable rates, Grand Mutiara Hotel also offers a range of facilities and services that will enhance your stay. Take a dip in the sparkling swimming pool, indulge in a rejuvenating spa treatment, or savor delicious Indonesian and international cuisine at the hotel's restaurant. With its prime location in Berastagi, you'll also have easy access to the city's top attractions, ensuring that your stay is filled with unforgettable experiences. So why settle for an average hotel room in Berastagi when you can enjoy affordable luxury at Grand Mutiara Hotel? Book your stay now and discover the perfect combination of comfort, style, and value for money.

A Delightful Stay at Grand Mutiara Hotel in Berastagi

Grand Mutiara Hotel in Berastagi, Indonesia, has received numerous positive customer ratings, making it a top choice for travelers seeking a delightful stay. With an overall rating of 7.9, this hotel offers exceptional value for money, ensuring guests get the most out of their stay without breaking the bank. The facilities at Grand Mutiara Hotel also received a high rating of 7.8, providing guests with a range of amenities and services that cater to their every need. One aspect that sets Grand Mutiara Hotel apart is its commitment to cleanliness, as reflected in its impressive rating of 8.1. Guests can expect well-maintained and spotless rooms, ensuring a comfortable and hygienic environment throughout their stay. Additionally, the hotel's location also received a rating of 8.1, making it a convenient choice for travelers looking to explore the vibrant city of Berastagi. The comfort at Grand Mutiara Hotel is highly praised by guests, with a rating of 7.9. Whether guests are traveling for business or leisure, they can expect cozy and well-appointed rooms that provide a peaceful retreat after a long day. The staff performance at this hotel is also outstanding, with a rating of 8.1. Guests can rely on the friendly and attentive staff to provide excellent service, ensuring a memorable and enjoyable stay at Grand Mutiara Hotel.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms! unavailable
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Dining, drinking, and snacking
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Business facilities
  • Concierge
  • Currency exchange
  • Elevator unavailable
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Swimming pool [kids]
Access
  • Front desk [24-hour]
  • Pets allowed unavailable
Getting around
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Bathtub
  • Desk
  • Free bottled water
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Window

Location

Jl. Peceran No. 168, Berastagi Town, Berastagi, Indonesia

Excellent8.9

Location

What's nearby

Popular landmarks
  • Hillpark Sibolangit
    9.5 km
Nearby landmarks
  • Funland
    270 m
  • Mikie Funland
    430 m
  • Brastagi Highland
    1.1 km
  • Deleng Singkui
    1.4 km
  • Berastagi Fruit Market
    1.7 km
  • Gundaling Farm Berastagi
    1.8 km
  • Local Market place
    1.9 km
  • Apotek Brastagi
    2.0 km
  • Stasiun Sinabung Station
    2.0 km
  • Giant Cabbage
    2.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of rooms 123
  • Number of restaurants1

Reviews of Grand Mutiara Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.6

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 7.6
  • 10
  • 10
  • 2.0
  • 10
  • 9.6
  • 8.4
  • 3.2

Most recent

From 589 reviews

  • Location score 8.9 out of 10 and is a high score in Berastagi
    Location8.9
  • Cleanliness score 8.7 out of 10 and is a high score in Berastagi
    Cleanliness8.7
  • Facilities score 8.7 out of 10 and is a high score in Berastagi
    Facilities8.7
  • Service score 8.7 out of 10 and is a high score in Berastagi
    Service8.7
  • Value for money score 8.6 out of 10 and is a high score in Berastagi
    Value for money8.6
  • Room comfort and quality score 7.9 out of 10 and is a high score in Berastagi
    Room comfort and quality7.9
High score for Berastagi

Rating

9+ Exceptional (113)
8-9 Excellent (36)
7-8 Very Good (58)
6-7 Good (21)
<6 Below Expectation (41)
Guest Type
Room Type
Language
Showing 269 verified guest comments
Changed to review page 1
  1. 3.2
    Lydia from Australia
    Solo traveler
    Superior
    Stayed 2 nights in June 2026

    “Shocking room quality—do not let the nice gardens fool you”

    Do not be fooled by the grand exterior and the nice pool area. The rooms here are in shocking condition. I booked this expecting the best hotel in Berastagi, but the rooms are completely worn out, dated, and desperately need a makeover. Basic amenities are lacking: no fridge, and no hairdryer (unless you ask). The bathroom only provides a bat mat and bath towels (which were nicely new, to be fair), but no hand towels. Breakfast is adequate but has a cheap canteen feel rather than a nice restaurant experience. Incredibly disappointing and not worth the money.

    Reviewed June 05, 2026
  2. 8.4
    Excellent
    Neil from Australia
    Couple
    Superior
    Stayed 3 nights in June 2026

    “3 Day stay”

    The staff are wonderful and go above and beyond to make sure we are happy and looked after. At breakfast, the restaurant staff asked if we would like some fresh vegetarian food preparing, as most of the options available contained meat. They cooked vegetables and noodles, which was nice and there's an egg station where chef cooked us vegetable omelette. The hotel is 'grand' and there is marble in the bathrooms and floors etc all very grand, but the hotel is looking tired in some areas. Having said that, we felt clean and comfortable and bed linen was fresh, Large bedrooms and bathroom.

    Reviewed June 04, 2026
  3. 10.0
    Exceptional
    Nyo from Indonesia
    Family with young children
    Superior Room
    Stayed 1 night in June 2025

    “Exceptional”

    Excellent

    Reviewed February 25, 2026
  4. 7.6
    Very good
    Andi from Indonesia
    Family with young children
    Super Deluxe
    Stayed 1 night in January 2026

    “Very good”

    A lot of dead bugs

    Reviewed January 23, 2026
  5. 4.8
    chrisabells from Indonesia
    Family with teens
    Superior
    Stayed 1 night in January 2026

    “Acceptable”

    Rooms are not much clean n old need to add more renovation plus too noisy whereas outside cars sound to be heard inside room which is made sleep quality become poorer. Garden view is actually nice only some rooms near parking are not recommended

    Reviewed January 10, 2026
Changed to review page 1

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