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Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

Removed from saved list

7.4

Very good

1,665 reviews

1,665 reviews

Housekeeping90
Shops3
24-hour front desk3
See map

7.5

Very good

Location rating score

Very good location - 280 meters from city center
Exceptional for walking
Walkable places
The Durian Expert

50 m

Neverland

110 m

Whampoa Hawker Centre

210 m

Durian Store

310 m

Sindy Durian

320 m

Popular landmarks
Orchard Road

2.8 km

Singapore Flyer

3.8 km

Singapore Botanic Gardens

4.2 km

Gardens By The Bay East

4.2 km

Sands Skypark Observation Deck

4.2 km

Closest landmarks
Balestier Point

60 m

N B Tham Clinic

90 m

Ken Jia Tcm Healthcare PTE. LTD.

90 m

Balestier Dental Surgery

100 m

De Boutique Gym

190 m

Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

263 Balestier Road, Novena, Singapore, Singapore, 329715 - See map

Make your best journey to Singapore with the promised standard of SG Clean, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Novena part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay East.

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Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Laundry service

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "We regret that we are unable to accept bookings for guests who test positive on a COVID-19 test. Additionally, all leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, please contact us directly or visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory."

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Laundry service

Wi-Fi in public areas

Smoking area

Smoke-free property

Body thermometer

This property is in high demand!

16 travelers have booked today.

Value for money7.6
Distance to city center3.3 km
Location rating7.5
Nearest airportSeletar Airport (XSP)
Distance to airport10.5 km

Rooms available at Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

Standard Double Room without Window
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 double bed
Enter dates to see prices
Superior Double
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Single Room
...
  • Shower
  • 1 single bed
Enter dates to see prices
Standard - Double
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 double bed
Enter dates to see prices
SingapoRediscover Package - Standard Room
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 queen bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 13 m²/140 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Standard Queen without Window
...
  • Room size: 11 m²/118 ft²
Enter dates to see prices
Mega King, Guest room, 1 King
...
  • Room size: 13 m²/140 ft²
Enter dates to see prices
Standard No Window
...
  • Shower
Enter dates to see prices
Twin/Double room - No window
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

What is the smoking policy at Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

The closest train, metro, or bus station to Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) is Novena, 1.0 km away.

What restaurants are nearby Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

Restaurants including Bak Kut Teh, ABC Maju Restaurant and Sing Hon Loong Bakery are popular in Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)’s neighborhood which is known as Novena.

What popular shopping places are close to Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

Shopping options in Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)’s Novena neighborhood include Zhongshan Mall, Square 2 and Velocity Mall.

What are popular attractions near Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)?

Guests at Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) can easily visit Whampoa Dragon, Masjid Hajjah Rahimabi Kebun Limau and ZhongShan Park located in the Novena area.

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See map

Explore the neighborhood

What people love about Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

  • 10

    Exceptional
    Staff 

    "Staff always clean the room everyday and change towel , add new mineral water even coffee."

    IRNA

    |

    October 16, 2022

  • 8

    Very good

    "Good place to stay"

    Emmanuel

    |

    October 16, 2022

  • 10

    Exceptional
    Location

    "Location is nearby bus stop."

    Seng

    |

    October 16, 2022

Overall rating:

7.4

Very good
1,665 reviews
Cleanliness
7.5
Facilities
6.8
Location
7.5
Read all reviews >
What travelers say they love:
Accessible with bus and just fronting roadside.
Angeli from Singapore
Couple
More about Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

More about Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)

Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) is a distinct addition to Singapore and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore.
All offerings provided by Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Always get the assistance you need with front desk services including luggage storage. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved). Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as bottled water and a coffee or tea maker are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Around the property

An array of attractions are a must-see while visiting Singapore. Don't forget to stop by the most iconic landmark in the area, the famous Singapore Flyer just 3.8 km away. Be sure to visit Sands Skypark Observation Deck located 4.2 km away, an item on every checklist of those who travel to Singapore.


Reasons to stay here

Find rooms here that are cheaper than 98% of all other options in the city.

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Amenities and facilities
Good
Facilities

6.8

Most talked about facilities

Housekeeping

51 mentions

Food & Dining

10 mentions

Internet

9 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Services and conveniences

  • Air conditioning in public area
  • Elevator
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Location
263 Balestier Road, Novena, Singapore, Singapore, 329715
Very good
Location

7.5

Airports

  • Seletar Airport (XSP)
    10.5 km 14 min drive
  • Singapore Changi Airport (SIN)
    16.1 km 20 min drive

Public transportation

  • Novena
    1.0 km
  • Novena MRT Station
    1.1 km 18 min walk

Hospital or clinic

  • N B Tham Clinic
    90 m

Shopping

  • Orchard Road
    2.8 km

Convenience store

  • Cheers
    30 m 1 min drive

Cash withdrawal

  • ATM
    50 m 1 min walk
What's nearby

Popular landmarks

  • Orchard Road
    2.8 km
  • Singapore Flyer
    3.8 km
  • Singapore Botanic Gardens
    4.2 km
  • Gardens By The Bay East
    4.2 km
  • Sands Skypark Observation Deck
    4.2 km
  • National Orchid Garden
    4.4 km
  • Cloud Forest
    4.5 km
  • Chinatown
    4.6 km
  • Night Safari
    11.3 km
  • Singapore Zoo
    11.3 km

Nearby landmarks

  • The Durian Expert
    50 m
  • Balestier Point
    60 m
  • N B Tham Clinic
    90 m
  • Ken Jia Tcm Healthcare PTE. LTD.
    90 m
  • Balestier Dental Surgery
    100 m
  • Neverland
    110 m
  • De Boutique Gym
    190 m
  • Block 104 Carpark
    190 m
  • Whampoa Hawker Centre
    210 m
  • Block 98A
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The minimum age required for local residents to check in is 18 years.
  • Guests must provide a valid form of government regulated identification (eg. original passport, photo ID card) upon check-in.
  • The property does not have bathtub, video game console, clothes dryer, washing machine, in-room safe box, refrigerator and slippers in all rooms.
  • We regret that we are unable to accept bookings for guests who test positive on a COVID-19 test. Additionally, all leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, please contact us directly or visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center3.3 km
  • Travel time to airport (minutes)30

The property

  • Number of floors5
  • Number of rooms 68
  • Room voltage240
  • Year property opened2005
  • Most recent renovation2015
Property announcements

Extra bed is not available at this property.

Reviews of Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved) from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.5
Facilities6.8
Location7.5
Room comfort and quality6.8
Service7.8
Value for money7.6
High score for Singapore
Rating
9+ Exceptional (105)
8-9 Excellent (62)
7-8 Very Good (126)
6-7 Good (87)
<6 Below Expectation (174)
Time of the year
Mar - May (131)
Jun - Aug (189)
Sep - Nov (166)
Dec - Feb (68)
All guests (1,287)
All room types
All languages

Show reviews that mention 

Showing 554 verified guest comments
12345
10.0
Exceptional
Nwe from Singapore
Solo traveler
Superior Double
Stayed 8 nights in June 2022

Good price and nice stay ”

I stayed there with couple of baggages. Room is not too big but bcos of the design of bed , I could keep my stuff below the bed and on the bed. I really love their bed design. They provide 2 complimentary water bottles every day. Towels and floor mat are in new conditions and not like any other cheap hotels in Singapore. Room is clean. Highly recommended.

Reviewed July 20, 2022

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Dear Nwe, Thank you very much for loving our hotel! We are overjoyed to receive you perfect rating and to hear that you enjoyed our bed design. We appreciate your strong reccommendation for our clean hotel and we look forward to welcoming you back for another great stay with us! Warm Regards, Stanley Guest Relations Executive

Responded September 08, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Reymarc from Philippines
Couple
Standard Double Room without Window
Stayed 3 nights in January 2020

Great place in a good location”

My review is also based on the price i payed for it. So it was really the good. The room is small but what you need is there. The toilet is small which is okay its just weird to have the shower almost directly above the toilet but I totally understand the logic. My only complain is that I dont think they washed my mug everytime they refresh the room. Location wise, it is a bit far from the touristy places but there is a bus stop just outside the hotel. Plus they give you instructions and a good rate for the attraction in Singapore. Also just a couple of blocks away is the Whampoa market which has most of Singapore local food available so that is good plus. There is also a supermarket nearby. Overall, great place. I would definitely book again

Reviewed February 02, 2020

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9.6
Exceptional
HARUKA from Japan
Solo traveler
Superior Double
Stayed 2 nights in May 2022

Highly Recommended”

I would say that the hotel itself is basic, but what makes this hotel amazing is the very caring, polite, and flexible staff. The 24h reception always helped me even if I asked for a LOT of help because I left my phone in the taxi from Airport to Hotel and was totally panicking. The room is compact, but enough to have a good rest . Internet was fast enough to join online meetings. No problems with the shower. Very clean room. Definitely more than the price!

Reviewed May 24, 2022

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Dear Haruka, Thank you for your very strong recommendation for Fragrance Hotel - Rose, and loving our wonderful team. Please come back again quickly! Best Regards, Thaddaeus Guest Experience Executive

Responded June 16, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
9.6
Exceptional
from Vietnam
Couple
Superior Double
Stayed 5 nights in November 2019

Everything was great!”

I was worried if the hotel reach my expectations. And they did! My room was enough for a couple to stay. They clean the room everyday and refill bottle waters with towels. I don't really have anything to complain to be honest. If I ever come back to SG I'd choose this hotel again. Make sure not to stay on the ground floor because it might be noisy.

Reviewed December 12, 2019

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10.0
Exceptional
Pius from Indonesia
Solo traveler
Standard No Window
Stayed 2 nights in June 2022

Lovely place!”

Love this place! Nothing to complain! All good! Clean, friendly and helpful! Very recommended for budget hotel! Will definately come again! =) Thank you!

Reviewed July 06, 2022

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Dear Pius, Thank you for leaving a glowing review! We strive to impress and we are always here to ensure that your stay with us is comfortable. We are glad to hear we made an impression! Thank you for recommending our hotel to other travellers here and we look forward to welcoming you back for another great stay with us! Warm Regards, Stanley Guest Relations Executive

Responded September 08, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
10.0
Exceptional
Pius from Indonesia
Solo traveler
Standard Double Room without Window
Stayed 6 nights in June 2022

Lovely place!”

Love this place! Nothing to complain! All good! Clean, friendly and helpful! Very recommended for budget hotel! Will definately come again! =) Thank you!

Reviewed July 06, 2022

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Dear Pius, Thank you for leaving a glowing review! We strive to impress and we are always here to ensure that your stay with us is comfortable. We are glad to hear we made an impression! Thank you for recommending our hotel to other travellers here and we look forward to welcoming you back for another great stay with us! Warm Regards, Stanley Guest Relations Executive

Responded August 26, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
10.0
Exceptional
Chee from Malaysia
Couple
Standard Double Room without Window
Stayed 2 nights in March 2019

Staff is friendly, value for money”

Hotel price is cheap, the staff is very friendly, room is clean.

Reviewed March 12, 2019

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10.0
Exceptional
Abigail from Singapore
Couple
Standard Double Room without Window
Stayed 4 nights in April 2022

Neat and affordable hotel in SG”

One of the best and affordable hotel in singapore. Will recommend your hotel to my friends and family. :)

Reviewed April 21, 2022

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Dear Abigail, Thank you for loving your stay with us and recommending Fragrance Hotel to your friends and family. We look forward to serving you and your loved ones very soon. Best Regards, Thaddaeus Guest Experience Executive

Responded June 02, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Kimi from Singapore
Couple
Standard Double Room without Window
Stayed 1 night in November 2019

Great value and lovely area”

Whampoa Hawker Centre, located a stone’s throw away, is full of great food! 7 eleven and cheers right next to the place too. The hotel is fairly easy to get to despite not being located near to an Mrt station. The biggest gripe anyone would have will be with the minuscule toilet, but if you’re based in Singapore or used to tiny apartments or can manage your expectations on size.. it’s pretty darn good.

Reviewed November 03, 2019

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9.2
Exceptional
Erica from Philippines
Couple
Standard Double Room without Window
Stayed 4 nights in February 2020

Good value for your buck”

Room is a but tiny since me and my sister are on the plus size but its got good pillows, hot water, firm bed and cold a/c. Staff was exceptional. Also very near a yummy hawker center, convenience store and bus stops. For the cons there is just two things: first is the very dusty curtain just touching it sends a cloud of dust flying -.- and second the unwashed comforter. Ours had a weird stain on the underside of it (wasn’t sure if it was blood or liquid foundation) but it wasn’t changed when we asked for a room “makeup” no big deal since comforters arent really changed after every guest we get it. Just had to wear long sleeved pajamas to avoid being itchy. Everything else was really good for the price point :)

Reviewed March 03, 2020

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10.0
Exceptional
Angelyn from Philippines
Couple
Superior Double
Stayed 1 night in September 2019

Excellent Hotel”

Good price. Nearby at the whampoa hawker centre. Nearby also for the transportation for bus. Good facility.

Reviewed September 17, 2019

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9.6
Exceptional
MD from Singapore
Couple
Standard No Window
Stayed 2 nights in July 2022

Great value for money”

Room is well organized and well equipped. I asked for potable water collection point in reception and within 1mins they sent 2 bottles of drinking water. Hotel is very clean and the stuffs are very cordial. Highly recommended.

Reviewed July 18, 2022

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Dear MD, Thank you for taking time to write a review of your hotel stay and strongly recommending us! It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our clean organised rooms and cordial staff members. Warm Regards, Stanley Guest Relations Executive

Responded September 08, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
9.6
Exceptional
cheng from Singapore
Group
Superior Double
Stayed 3 nights in June 2022

Budget & nice accommodation highly recommended ”

The room is not big but the price , location and have own attached small bathroom is still a very ideal hotel for the budget travellers . The hotel is well maintained and clean , enjoy staying here .

Reviewed July 12, 2022

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Dear Cheng, Thank you for your kind compliments and sharing your positive stay experience. We are grateful for your understanding on the compact size of our rooms which have been carefully designed to balance comfort and affordability in an economy-tier hotel. We would love to welcome you back for another lovely experience in the near future. Warm Regards, Stanley Guest Relations Executive

Responded August 31, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
10.0
Exceptional
Dominic from Singapore
Couple
Standard Double Room without Window
Stayed 1 night in October 2020

Not to be miss ”

The staff there are very friendly staff, they really serve u with their heart

Reviewed October 19, 2020

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8.8
Excellent
Duminda from Sri Lanka
Couple
Standard Double Room without Window
Stayed 1 night in February 2019

Simply Great!”

We stayed in both Fragrance Balestier and Fragrance Rose during our stay in Singapore.(Availability and Agoda Discounts made us shift from one location to the other twice) And we enjoyed staying in both... However Hotel Fragrance Balestier has more comfortable and spacious rooms than Rose. The customer service received in both venues are exceptional and highly respected. Specially Aunty Jessica and Manager Micheal was very thoughtful, friendly and supportive throghout.... Selecting the best suited rooms for us ( as we had few big size luggages, they were kindenough to upgrade the rooms to superior loft and deluxe twin when ever possible) GRAB taxi bookings done by Micheal were affordable. From room boy to manager everyone in the hotel were helpful. Hawker centre, close by offers veriety of chineese food at an affordable rate. Bus stop close by is the easier and faster way to travel than the MRT. Clean Bed linen and Comforting rooms makes Fragrance chain standout from the rest!

Reviewed February 04, 2019

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9.2
Exceptional
Erik from Thailand
Couple
Standard Double Room without Window
Stayed 3 nights in February 2019

Really Enjoyed the Stay”

The room was quite small, but very well priced for a private room in Singapore. The room was exceptionally clean and had a pleasant smell. Rooms were quiet throughout the night. And the staff was very helpful. They helped us find our way around the bus system and made us feel very welcome. Looking forward to our next stay.

Reviewed March 02, 2019

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10.0
Exceptional
TAN from Singapore
Couple
Standard Double Room without Window
Stayed 2 nights in June 2022

GREAT HOTEL”

Good hotel , good value... Will be back again

Reviewed July 07, 2022

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Dear Tan, We appreciate your kind compliments and the perfect score you have given us! We are thrilled that we had met your stay expectations and you found our hotel to be good value. The Hotel Team looks forward to being of service to you again. Warm Regards, Stanley Guest Relations Executive

Responded August 26, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
10.0
Exceptional
jiada from Singapore
Couple
Standard No Window
Stayed 2 nights in March 2022

very good service”

Keep it up nice and vaule hotel

Reviewed March 28, 2022

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Dear Jiada, Thank you for your perfect review and receiving great value for your hotel experience. We are delighted you have thoroughly enjoyed our services and facilities, and we invite you to stay with us again. Best Regards, Thaddaeus Guest Experience Executive

Responded April 21, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
9.2
Exceptional
Ma from Philippines
Family with young children
Superior Double
Stayed 4 nights in January 2020

It was a very comfortable stay 😊”

They clean the room every day, and gave us complementary coffee, creamer, tea & watee everyday. Quiet neighborhood, beside stores u can buy food. Near 2 bus stops. My daughter likes the place, near Novena Mall and the Church. I really like the location. Will come back again 😊😊😊

Reviewed February 05, 2020

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9.2
Exceptional
Johari from Singapore
Couple
Standard Double Room without Window
Stayed 1 night in April 2022

Room Stay and Compliment ”

Hi i would like to gave a compliment to staff by name Hidayah ( should be the name) the day i check in and check out by her. I have book a room and unfortunately the TV is faulty its has a timer switch off by itself. I had go down and informed her on front desk. She going up and setting the TV but still the same the TV off by itself. So she gave me another room. But the new room the tv also no working might be the remote. I informed her she again setting and change the remote tv control. Im really appreciate for her helpful and cheering..Well done.

Reviewed April 19, 2022

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Dear Johari, Thank you for taking time to share your compliments of the mentioned staff. I had already relayed it to the Duty Manager and his team. I am sure this feedback will serve as an encouragement to all our staff as we strive to deliver great customer service to our guests. Regards, Jack Chee Senior Customer Relations Manager

Responded May 05, 2022
Fragrance Hotel - Rose (SG Clean Certified, Staycation Approved)
12345
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