Find accommodations in Villavicencio

We booked the hotel through Agoda and we drove from Bogota to Villavicencio to spend two days in the area. We arrived around 7:00 pm and to our surprise, the receptionist told us that there has been a mistake and that there was no availability, even if we had our reservation number. They proposed to send us in another country side hotel that we have never seen for th...