2025
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Awarded as a top choice of Agoda travelers in 2025.

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Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.

DeFace Platinum Kuala Lumpur

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

THE PLATINUM SUITES ,1020 Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Highlights

Location

Even location is prime and centre with major connectivity.
Excellent room comfort & quality

Affordable, Nice gym & pool, big rooms for family trip
Highly Rated by Family Traveller

Affordable, Nice gym & pool, big rooms for family trip
Great for Children

Kids friendly.
Great View

High floor with nice views

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Pool (kids)

About us

DeFace Platinum Kuala Lumpur is a chic urban retreat with a stunning rooftop infinity pool and city skyline views. The property blends modern elegance and comfort in stylishly designed rooms with essential amenities. Guests can enjoy spa treatments and dynamic fitness classes, making it an ideal choice for relaxation and wellness in the vibrant city. Located in Kuala Lumpur City Centre, this hotel is steps from iconic landmarks like the Petronas Towers and Menara Kuala Lumpur, as well as shopping spots such as Pavilion Kuala Lumpur and Berjaya Times Square. It features a swimming pool, a bar with cocktails, and convenient food delivery services. Each room offers air conditioning and complimentary Wi-Fi, with some providing stunning city views, ensuring a memorable stay for two travelers exploring Kuala Lumpur. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

12 travelers have booked today.

Location 8.8
Cleanliness 8.4
Value for money 8.4
Facilities 8.3

Based on 6,966 verified reviews

Location

8.8

Cleanliness

8.4

Value for money

8.4

Facilities

8.3

Service

8.0

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Nearest transportation options

Bukit Nanas Monorail Station is within 0.26 km

Dang Wangi LRT Station is within 0.29 km

See map

8.8Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 113 places in walking distance!

Parking
Available
Walkable places
A'Famosa Theme Park
170 m
Hard Rock Café
370 m
Malaysian Travel Business
390 m
Maison Bar
390 m
Quill City Mall
400 m
Popular landmarks
Menara Kuala Lumpur
620 m
Petronas Twin Towers
910 m
KLCC - Bukit Bintang Pedestrian Walkway
1.1 km
Aquaria KLCC
1.2 km
KLCC Park
1.3 km
Closest landmarks
Tourist Police
380 m
Malaysian Tourism Centre
400 m
Jalan Thamby Dollah
470 m
SaVanh
480 m
Ivy
480 m

Good to know

Value for money8.4
Distance to city center1km
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Select your room

1/18

2 Bedroom Deluxe Suite

95 m²/1023 ft²
Max 4 adults
1 king bed / 1 single bed

8.3

Excellent

Room comfort and quality

City view

2 bedrooms

2 bathrooms

1/18

2 Bedroom Executive

98 m²/1055 ft²
Max 6 adults
1 king bed / 1 queen bed

8.3

Excellent

Room comfort and quality

City view

2 bedrooms

1/18

2 Bed Room Premium

96 m²/1033 ft²
Max 6 adults
1 king bed and 1 queen bed
Fits groups

8.2

Excellent

Room comfort and quality

City view

2 bathrooms

1/18

3 Bedroom Executive Suite

105 m²/1130 ft²
Max 8 adults
1 king bed / 1 queen bed / 1 queen bed

City view

3 bedrooms

2 bathrooms

1/18

Two-Bedroom Executive Room

Max 5 adults
1 queen bed and 1 king bed
1/16

1 Bed Room

90 m²/969 ft²
Max 3 adults
1 king bed
Preferred by Couples

8.2

Excellent

Room comfort and quality

City view

1/13

One-Bedroom Executive King with Bathtub

70 m²/753 ft²
Max 3 adults
1 king bed
1/13

1 Bedroom Executive Suite, 1 King

70 m²/753 ft²
Max 4 adults
1 king bed
1/13

1 Bedroom Executive Suite, 1 King

70 m²/753 ft²
Max 3 adults
1 double bed
1/12

Two-bedroom Premium Suite With Bathtub

Max 5 adults
1 queen bed and 1 king bed

Frequently asked questions

While lounging at DeFace Platinum Kuala Lumpur, you can delight in the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.

DeFace Platinum Kuala Lumpur's policy pertaining to children's bedding considers guests age 7 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

DeFace Platinum Kuala Lumpur has a total of 130 rooms.

Verified past guests that have stayed at DeFace Platinum Kuala Lumpur had an average nightly stay of 2 nights at this property.

DeFace Platinum Kuala Lumpur's most popular month where verified visitors have stayed the most is in December.

DeFace Platinum Kuala Lumpur can communicate in 4 languages and supports widely used languages such as English and Mandarin Chinese for travelers going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

DeFace Platinum Kuala Lumpur supports up to 5, with payment card options consisting of UnionPay, Visa, MasterCard, and Cash.

Past families with young children that have stayed at this property have given DeFace Platinum Kuala Lumpur an average rating of 8.4. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Verified group travelers that have stayed at this property have given DeFace Platinum Kuala Lumpur an average rating of 8.5. You can look up more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Shopping options in DeFace Platinum Kuala Lumpur’s Kuala Lumpur City Centre neighborhood features Suria KLCC, Pavilion Kuala Lumpur, and Sungei Wang Plaza.

Wake up to an excellent buffet breakfast at DeFace Platinum Kuala Lumpur. Visitors can enjoy breakfast offered with an additional charge of 90 MYR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

More about DeFace Platinum Kuala Lumpur

More about DeFace Platinum Kuala Lumpur

Experience Comfort and Convenience at DeFace Platinum Kuala Lumpur

Nestled just 1 kilometer from the vibrant heart of Kuala Lumpur, DeFace Platinum offers guests an ideal blend of modern comfort and strategic location. Established in 2016 and thoughtfully renovated the same year, this stylish hotel features 130 well-appointed rooms designed to provide a relaxing retreat after a day exploring the bustling city. Whether you're here for business or leisure, the hotel’s proximity to key attractions and the airport—just a 45-minute drive—ensures a seamless travel experience. Guests can enjoy flexible check-in and check-out times, with check-in beginning at 3:00 PM and check-out until 12:00 PM, allowing for a comfortable and unhurried stay. Family travelers will appreciate the hotel’s child policy, which permits children aged 3 to 6 to stay free of charge, making it an excellent choice for family vacations. Discover Kuala Lumpur from this centrally located hotel that combines contemporary amenities with warm hospitality for an unforgettable stay.

Unwind and Indulge in DeFace Platinum Kuala Lumpur's Exciting Entertainment Facilities

DeFace Platinum Kuala Lumpur is not just a hotel, it is a haven for entertainment enthusiasts. With a vibrant bar and a well-stocked library, guests are spoilt for choice when it comes to unwinding and indulging in leisure activities. The hotel's bar is the perfect place to kick back and relax after a long day of exploring the bustling city of Kuala Lumpur. With its chic and contemporary design, the bar exudes a trendy and sophisticated atmosphere. Guests can sip on expertly crafted cocktails, fine wines, or enjoy a refreshing beer while socializing with fellow travelers. The bar also offers a wide selection of snacks and light bites, making it an ideal spot for a casual get-together or a pre-dinner drink. For those seeking a quieter form of entertainment, the hotel's library is a hidden gem. Stocked with an impressive collection of books, magazines, and newspapers, it provides a serene and peaceful environment for guests to immerse themselves in literature. Whether you're looking to delve into a captivating novel, catch up on the latest news, or simply enjoy a moment of solitude, the library offers the perfect retreat. At DeFace Platinum Kuala Lumpur, entertainment is taken to a whole new level. Whether you prefer the lively ambiance of the bar or the tranquility of the library, you are guaranteed to find the perfect spot to unwind and indulge in your favorite leisure activities.

Stay Active and Fit at DeFace Platinum Kuala Lumpur

At DeFace Platinum Kuala Lumpur, we offer a range of sports facilities to ensure that our guests can stay active and fit during their stay. Our state-of-the-art fitness center is equipped with the latest exercise machines and equipment, making it the perfect place to work up a sweat and maintain your fitness routine. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape. After an intense workout, take a refreshing dip in our outdoor pool. Surrounded by lush greenery, our pool provides a serene and tranquil environment for you to relax and unwind. You can also enjoy a refreshing drink from our poolside bar, where you can sip on your favorite beverages while basking in the warm Malaysian sun. Best of all, our fitness center is completely free for all guests to use. So whether you're a fitness enthusiast or just looking to stay active during your trip, DeFace Platinum Kuala Lumpur has the perfect sports facilities for you. Stay fit, have fun, and make the most of your stay with us.

Convenience at Your Fingertips: DeFace Platinum Kuala Lumpur's Top-notch Facilities

At DeFace Platinum Kuala Lumpur, convenience is not just a word, but a way of life. With a wide range of top-notch facilities, this hotel ensures that every guest's needs are met with utmost care and efficiency. One of the standout features of DeFace Platinum Kuala Lumpur is its 24-hour room service. Whether you're craving a late-night snack or a full-course meal, the hotel's dedicated staff is always ready to serve you with a smile. Additionally, the hotel also offers regular room service, allowing guests to enjoy delicious meals in the comfort of their own rooms. The concierge service at DeFace Platinum Kuala Lumpur is second to none. The knowledgeable and friendly staff are always on hand to assist with any queries or requests, ensuring that your stay is hassle-free. Need recommendations for the best local attractions or assistance with booking tickets? The concierge team has got you covered. Stay connected throughout your stay with the hotel's complimentary Wi-Fi in public areas. Whether you need to catch up on work emails or want to stay in touch with loved ones, this convenient feature allows you to do so effortlessly. For guests who prefer to indulge in a smoke, DeFace Platinum Kuala Lumpur provides a designated smoking area. This thoughtful facility ensures that non-smokers can enjoy a smoke-free environment while smokers can still enjoy their preferred habit. With free Wi-Fi available in all rooms, guests can stay connected and enjoy seamless internet access throughout their stay. Traveling with heavy bags? No worries! DeFace Platinum Kuala Lumpur offers luggage storage facilities, allowing you to explore the city without the burden of carrying your luggage around. Last but not least, the hotel's daily housekeeping service ensures that your room is always clean and tidy. Sit back, relax, and let the dedicated housekeeping staff take care of all your needs. At DeFace Platinum Kuala Lumpur, convenience is not just a promise, but a reality. With its exceptional range of facilities, this hotel goes above and beyond to ensure that every guest enjoys a comfortable and hassle-free stay.

Convenient Transport Facilities at DeFace Platinum Kuala Lumpur

At DeFace Platinum Kuala Lumpur, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of convenient transport facilities to ensure your stay with us is hassle-free. With our onsite car park and valet parking service, you can easily park your vehicle and have peace of mind knowing it is secure. Whether you're traveling by car or taxi, our dedicated staff are always ready to assist you with any transportation needs you may have. Additionally, we provide a reliable taxi service, making it effortless for you to explore the vibrant city of Kuala Lumpur and its surrounding areas. With our convenient transport facilities, you can focus on enjoying your stay and making the most of your time in Malaysia's bustling capital.

Indulge in Culinary Delights at DeFace Platinum Kuala Lumpur

At DeFace Platinum Kuala Lumpur, guests are treated to a wide range of dining options that will satisfy even the most discerning palates. Whether you're craving a quick snack or a full-course meal, this hotel has you covered with its exceptional dining facilities. Start your day off right with a delicious breakfast buffet at the hotel's restaurant. With a variety of mouthwatering options to choose from, including both local and international cuisines, you'll be spoilt for choice. For those who prefer a lighter meal or a quick caffeine fix, the coffee shop is the perfect spot to relax and unwind. Indulge in a freshly brewed cup of coffee or enjoy a selection of pastries and sandwiches. If you're in the mood for a more intimate dining experience, take advantage of the 24-hour room service. Whether it's a late-night craving or a romantic dinner for two, the hotel's dedicated staff will ensure that your meal is delivered promptly and to your satisfaction. With a halal restaurant on-site, guests can also enjoy authentic Malaysian cuisine that adheres to strict halal standards. With daily housekeeping and grocery deliveries available, DeFace Platinum Kuala Lumpur goes above and beyond to ensure that your dining experience is nothing short of exceptional.

Luxurious and Spacious Rooms at DeFace Platinum Kuala Lumpur

Indulge in the luxurious and spacious rooms at DeFace Platinum Kuala Lumpur. With a variety of room types to choose from, you are sure to find the perfect accommodation for your stay in Kuala Lumpur, Malaysia. Experience ultimate comfort in the 1 Bed Room, a generous 90 square meter space featuring a plush King Bed. For a truly extravagant stay, opt for the 1 Bedroom Executive Suite, spanning 70 square meters and offering a serene retreat with its luxurious King Bed. At DeFace Platinum Kuala Lumpur, we understand the importance of a hassle-free booking experience. By booking your stay with us on Agoda, you can enjoy the best prices available and a seamless reservation process. Let us take care of all the details while you focus on creating unforgettable memories in the heart of Kuala Lumpur.

Explore the Vibrant Kuala Lumpur City Centre

Welcome to the heart of Kuala Lumpur, where modernity meets tradition and a bustling cityscape awaits. Kuala Lumpur City Centre (KLCC) is a vibrant district that offers an array of attractions, dining options, and shopping experiences. Situated in the heart of the city, KLCC is home to iconic landmarks such as the Petronas Twin Towers, the world's tallest twin towers. These majestic structures dominate the skyline and offer breathtaking views from the observation deck. Aside from the Petronas Twin Towers, KLCC also boasts a variety of shopping destinations. The Suria KLCC mall is a shopper's paradise, featuring a wide range of international and local brands. For a more upscale shopping experience, head to Pavilion Kuala Lumpur, a luxury shopping mall that houses renowned designer boutiques and high-end fashion labels. When it comes to dining, KLCC offers a diverse culinary scene. From traditional Malaysian cuisine to international flavors, you'll find a plethora of restaurants, cafes, and street food stalls to satisfy your taste buds. After a day of exploring, unwind at one of the many rooftop bars in the area, where you can enjoy panoramic views of the city while sipping on a refreshing cocktail. With its central location and vibrant atmosphere, Kuala Lumpur City Centre is the perfect base for exploring all that Kuala Lumpur has to offer. Whether you're a shopaholic, a food lover, or a culture enthusiast, KLCC has something for everyone. Immerse yourself in the energy of the city and experience the best of Kuala Lumpur right at your doorstep.

Traveling from the Airport to DeFace Platinum Kuala Lumpur

Welcome to DeFace Platinum Kuala Lumpur, a luxurious hotel located in the heart of Kuala Lumpur City Centre. Getting to our hotel from the nearby airports is a breeze, ensuring a seamless travel experience for our guests. If you're arriving at Kuala Lumpur International Airport (KLIA), the most convenient option to reach DeFace Platinum Kuala Lumpur is by taking a taxi or a ride-hailing service. The journey from KLIA to our hotel typically takes around 45 minutes, depending on the traffic. Alternatively, you can also opt for the KLIA Ekspres train, which offers a direct connection from the airport to KL Sentral Station. From KL Sentral, you can either take a taxi or use the integrated rail network to reach our hotel. For those arriving at Sultan Abdul Aziz Shah Airport, also known as Subang Airport, you can take a taxi or a ride-hailing service to reach DeFace Platinum Kuala Lumpur. The distance between Subang Airport and our hotel is approximately 25 kilometers, and the travel time is around 30 minutes, depending on the traffic conditions. Once you arrive at DeFace Platinum Kuala Lumpur, you'll be greeted by our friendly staff and immersed in the elegant ambiance of our hotel. With its prime location in Kuala Lumpur City Centre, you'll have easy access to popular attractions such as the Petronas Twin Towers, KLCC Park, and vibrant shopping districts. Whether you're traveling for business or leisure, DeFace Platinum Kuala Lumpur is the perfect choice for a memorable stay in Kuala Lumpur.

Discover Iconic Landmarks and Vibrant Attractions near DeFace Platinum Kuala Lumpur

Situated in the heart of Kuala Lumpur, DeFace Platinum Kuala Lumpur offers guests easy access to a plethora of iconic landmarks and vibrant attractions. Just a stone's throw away from the hotel, you'll find the world-renowned Petronas Twin Towers. These towering architectural marvels dominate the city skyline and offer breathtaking views from the observation deck. For nature enthusiasts, KLCC Park is a must-visit destination. Located adjacent to the Petronas Twin Towers, this sprawling park features lush greenery, tranquil water features, and jogging paths, providing a serene escape from the bustling city. Another notable landmark nearby is the Menara Kuala Lumpur, also known as the Kuala Lumpur Tower. Standing at an impressive height of 421 meters, this telecommunications tower offers panoramic views of the city and is a popular spot for thrill-seekers to try the Sky Box experience. Aquaria KLCC, located within walking distance, is a fascinating underwater world that will captivate visitors of all ages. Explore the diverse marine life and get up close to sharks, stingrays, and other fascinating creatures. Connecting the Petronas Twin Towers to Bukit Bintang, the KLCC - Bukit Bintang Pedestrian Walkway is a covered skybridge that allows pedestrians to traverse between these two vibrant districts. Take a leisurely stroll and soak in the stunning city views along the way. Lake Symphony, located within KLCC Park, is a mesmerizing water fountain show that combines water, lights, and music for a captivating experience. Other nearby attractions include the Petrosains Science Discovery Centre, Kuala Lumpur Convention Centre, KL Forest Eco Park, and Masjid Jamek Kampung Baru. With so much to explore in the vicinity, DeFace Platinum Kuala Lumpur offers the perfect base for discovering the best of Kuala Lumpur's landmarks and attractions.

Convenient Public Transport Stations near DeFace Platinum Kuala Lumpur

DeFace Platinum Kuala Lumpur is perfectly situated near several public transport stations, making it a convenient choice for travelers looking to explore Kuala Lumpur. With easy access to Raja Chulan Monorail Station, Ampang Park LRT Station, and Bukit Nanas Monorail Station, guests can effortlessly navigate the city and reach their desired destinations. Raja Chulan Monorail Station is just a short walk away from the hotel, providing a seamless connection to popular attractions such as Petronas Twin Towers and Bukit Bintang shopping district. Ampang Park LRT Station is also within close proximity, offering convenient access to various parts of the city via the LRT train network. For those looking to explore the natural beauty of Kuala Lumpur, Bukit Nanas Monorail Station is an excellent choice. Located near the iconic KL Tower and the lush greenery of Bukit Nanas Forest Reserve, guests can easily immerse themselves in the city's vibrant urban and natural landscapes. In addition to these stations, DeFace Platinum Kuala Lumpur is also conveniently located near other LRT train stations such as Damai LRT, Kampung Baru LRT, Dato' Keramat LRT, Jelatek LRT, and KLCC LRT. These stations provide further accessibility to popular attractions, shopping malls, and cultural sites throughout Kuala Lumpur. Whether you're a business traveler or a tourist, staying at DeFace Platinum Kuala Lumpur ensures easy access to the city's extensive public transport network, allowing you to explore all that Kuala Lumpur has to offer with ease and convenience.

A Gastronomic Adventure Awaits

Step outside the doors of DeFace Platinum Kuala Lumpur and immerse yourself in a world of culinary delights. With a plethora of restaurants in the vicinity, you'll be spoilt for choice. Indulge in the exquisite Italian cuisine at ZENZERO Restaurant & Wine Bar or savor the aromatic flavors of Nasi Kandar at Restoran Nasi Kandar Pelita. For a truly unforgettable dining experience, head up to Atmosphere 360, a revolving restaurant located in the iconic KL Tower, offering breathtaking panoramic views of the city. If you're in the mood for a unique dining concept, Tapak Urban Street Dining is the place to be, with its vibrant food truck scene and diverse range of international cuisines. For a touch of elegance, Fuego at Troika Sky Dining and Cantaloupe at Troika Sky Dining are the perfect choices, offering exquisite fine dining options. Craving some Korean flavors? K Fry Urban Korean @ Suria KLCC will satisfy your taste buds with its authentic Korean dishes. Indulge in freshly baked bread and pastries at Kenny Hills Bakers, Ampang, or treat yourself to a luxurious seafood experience at Poseidon Reserve Caviar & Oyster Bar. And for those seeking a taste of history, 1919 Restaurant serves up traditional Malaysian dishes with a nostalgic ambience. With such a diverse array of dining options, your culinary adventure awaits just steps away from DeFace Platinum Kuala Lumpur.

Shop 'til you Drop at DeFace Platinum Kuala Lumpur

Located in the heart of Kuala Lumpur, DeFace Platinum Kuala Lumpur is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Parkson Kajang, a popular department store where you can browse through a wide range of fashion, beauty, and lifestyle products. For bookworms, Kinokuniya is a must-visit, offering an extensive selection of books, magazines, and stationery. Ampang Park Shopping Centre is another nearby destination, housing a variety of shops and eateries for a complete shopping experience. If you're looking for unique and trendy fashion pieces, Tear Proof is the place to go, while Abee Rugs offers a stunning collection of handcrafted rugs. Luxury brand enthusiasts will be delighted to discover the iconic Louis Vuitton boutique, showcasing the latest fashion and accessories. For affordable yet stylish clothing, Uniqlo is just a short distance away. Art lovers shouldn't miss nikorex display, a store specializing in art materials and supplies, and Tenmoku Pottery, which features exquisite handmade pottery. Lastly, The Intermark Mall is a shopper's paradise, boasting a wide range of international and local brands, as well as a variety of dining options. With such a diverse selection of shopping landmarks in its vicinity, DeFace Platinum Kuala Lumpur is the perfect choice for those seeking a memorable shopping getaway.

Affordable Luxury: Experience the Best Value at DeFace Platinum Kuala Lumpur

Looking for a luxurious stay in Kuala Lumpur without breaking the bank? Look no further than DeFace Platinum Kuala Lumpur. With an average room price of just $95, this hotel offers unbeatable value for money. Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, DeFace Platinum Kuala Lumpur provides guests with an exceptional experience at an affordable price. This means you can enjoy the comfort and elegance of a high-end hotel without overspending. Whether you're a business traveler or a leisure seeker, DeFace Platinum Kuala Lumpur offers a budget-friendly option that doesn't compromise on quality. Indulge in the hotel's well-appointed rooms, modern amenities, and impeccable service, all while enjoying significant savings. Book your stay at DeFace Platinum Kuala Lumpur today and treat yourself to a memorable and affordable stay in the heart of Kuala Lumpur.

Fantastic Stay at DeFace Platinum Kuala Lumpur

Guests at DeFace Platinum Kuala Lumpur have consistently praised the hotel for its exceptional service, beautiful rooms, and convenient location. With its friendly and helpful staff, visitors feel warmly welcomed and well taken care of throughout their stay. The hotel's cleanliness and spaciousness have also been highly appreciated, creating a comfortable and enjoyable environment for guests. Families with children particularly love the hotel, as it offers plenty of space for kids to play and enjoy themselves. Overall, DeFace Platinum Kuala Lumpur is a top choice for travelers seeking a fantastic stay in Kuala Lumpur.

A Gem in the Heart of Kuala Lumpur

DeFace Platinum Kuala Lumpur is a hotel that truly stands out from the crowd, as evidenced by its exceptional customer ratings. With an impressive overall score of 8.3, it's clear that guests have been thoroughly satisfied with their stay at this hotel. The high ratings across various categories, including value, facilities, cleanliness, location, and staff performance, are a testament to the hotel's commitment to providing an exceptional experience for its guests. One of the standout features of DeFace Platinum Kuala Lumpur is its unbeatable value for money. With a rating of 8.4 for value, guests have consistently praised the hotel for offering affordable rates without compromising on quality. Whether you're a budget-conscious traveler or simply looking for great value, this hotel is sure to exceed your expectations. In addition to its excellent value, DeFace Platinum Kuala Lumpur also boasts impressive facilities. With a rating of 8.3, guests have raved about the hotel's well-maintained amenities, which include a fitness center, a rooftop pool, and a restaurant. Whether you're looking to relax, stay active, or indulge in delicious cuisine, this hotel has something for everyone.

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Amenities and facilities

Excellent8.3

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Professional-grade sanitizing services
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Kitchenette
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Concierge
  • Daily housekeeping
  • Doorman
  • Elevator
  • Food delivery
  • Library
  • Luggage storage
  • Postal service
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Entire home
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Rooftop area
  • Security [24-hour]
Getting around
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • Kitchenware
  • Microwave
  • Non-smoking
  • Refrigerator
  • Seating area
  • Shower
  • Toiletries
  • Washing machine

Location

THE PLATINUM SUITES ,1020 Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Excellent8.8

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km
  • Kuala Lumpur International Airport (KUL)
    46.3 km
Public transportation
  • Bukit Nanas Monorail Station
    260 m 4 min walk
  • Dang Wangi LRT Station
    290 m
Hospital or clinic
  • Al-Islam Specialist Hospital
    580 m
Shopping
  • Pavilion Kuala Lumpur
    1.5 km
Convenience store
  • 7 Eleven
    310 m
Cash withdrawal
  • ATM
    330 m 5 min walk

What's nearby

Popular landmarks
  • Menara Kuala Lumpur
    620 m
  • Petronas Twin Towers
    910 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.1 km
  • Aquaria KLCC
    1.2 km
  • KLCC Park
    1.3 km
  • Jalan Alor
    1.4 km
  • Pavilion Kuala Lumpur
    1.5 km
  • Central Market
    1.7 km
  • Chinatown - Kuala Lumpur
    1.9 km
  • KL Bird Park
    2.5 km
Nearby landmarks
  • A'Famosa Theme Park
    170 m
  • Bukit Nanas Monorail Station
    260 m
  • Dang Wangi LRT Station
    290 m
  • Hard Rock Café
    370 m
  • Tourist Police
    380 m
  • Malaysian Travel Business
    390 m
  • Maison Bar
    390 m
  • Quill City Mall
    400 m
  • Garçon at Maison
    400 m
  • Malaysian Tourism Centre
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property is independently operated by an individual owner and does not have a proper reception/concierge area. Guests must attend an organized meet-and-greet session to receive keys and further contact details regarding the property. Guests are kindly requested to inform the property owner at least 1 day before arrival to discuss on how to enter the property. Owner contact details is available in the voucher provided upon booking confirmation.
  • The property requires a refundable security deposit Rm500 upon check-in.
  • There will be one free parking spot per unit. Extra charges may apply for additional parking spots.
  • The property requires a physical card for payment. Virtual cards are not accepted.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-out from11:00
Getting around
  • Distance from city center1km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)90 MYR
The property
  • Year property opened2016
  • Number of floors50
  • Number of rooms 130
  • Most recent renovation2016
  • Non-smoking rooms/floorsyes
Parking
  • Daily parking fee0 MYR

Property announcements

Kindly be informed that there will be an electricity interruption on the building from 10.00 AM to 06.00PM on October 30, 2025 due to essential servicing work on the building.

Reviews of DeFace Platinum Kuala Lumpur from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 8.8
  • 10
  • 7.6
  • 6.8
  • 10
  • 10
  • 10
  • 10

Most recent

  • Location score 8.8 out of 10 and is a high score in Kuala Lumpur
    Location8.8
  • Cleanliness score 8.4 out of 10 and is a high score in Kuala Lumpur
    Cleanliness8.4
  • Value for money score 8.4 out of 10 and is a high score in Kuala Lumpur
    Value for money8.4
  • Facilities score 8.3 out of 10 and is a high score in Kuala Lumpur
    Facilities8.3
  • Service score 8 out of 10
    Service8.0
High score for Kuala Lumpur

Rating

9+ Exceptional (1,312)
8-9 Excellent (309)
7-8 Very Good (412)
6-7 Good (162)
<6 Below Expectation (482)

Review summary

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The hotel has garnered positive feedback from guests who appreciate the excellent staff, stunning views of the KL skyline, infinity pool, and convenient location near KLCC, Bukit Nanas monorail station, Petronas Twin Towers, and restaurants. Guests enjoyed the spacious and cozy rooms, comfortable beds, and good air conditioning.

Parking complaints are frequent, with limited space and a high deposit amount mentioned.

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Show reviews that mention 

Service

Mentioned in 117 reviews
sentiment-positive-indicator
49% Positive
sentiment-negative-indicator
50% Unfavourable

Location

Mentioned in 111 reviews
sentiment-positive-indicator
95% Positive
sentiment-negative-indicator
4% Unfavourable

Cleanliness

Mentioned in 105 reviews
sentiment-positive-indicator
55% Positive
sentiment-negative-indicator
44% Unfavourable

Room size

Mentioned in 78 reviews
sentiment-positive-indicator
96% Positive
sentiment-negative-indicator
3% Unfavourable

Check in

Mentioned in 77 reviews
sentiment-positive-indicator
28% Positive
sentiment-negative-indicator
71% Unfavourable

Pool

Mentioned in 71 reviews
sentiment-positive-indicator
78% Positive
sentiment-negative-indicator
21% Unfavourable

Room view

Mentioned in 55 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
9% Unfavourable

Room comfort

Mentioned in 48 reviews
sentiment-positive-indicator
62% Positive
sentiment-negative-indicator
37% Unfavourable

Check-out

Mentioned in 43 reviews
sentiment-positive-indicator
25% Positive
sentiment-negative-indicator
74% Unfavourable
Showing 2,677 verified guest comments
Changed to review page 1
  1. 6.8
    Good
    Wai from Singapore
    Family with young children
    3 Bedroom Executive Suite
    Stayed 4 nights in March 2026

    “Good Accomodation Ran by a Mediocre Management”

    Our booking was listed as DeFace Platinum Suites, but upon arrival there was no signage indicating this name. We had no choice but to call the contact number, and only then were informed that the property was actually called The Face Suites, and gave us brief instructions on where to check in. Parking was already confusing from the start. We were told not to park in the carpark during the call and to stop at the valet area, where we were then asked to park along the valet driveway rather than in proper parking lots. The instructions were unclear. At check-in, the staff provided minimal and incomplete explanations. Communication was difficult due to limited face-to-face English ability, and instructions regarding the parking access points (doors A, B, C,D etc.) were unclear. When we entered our first room, we found that the sofa cushions had not been placed back properly, there were puddles of water on the floor, and the sofa seats were extremely damp, likely from wet vacuum cleaning that had not been properly dried. We informed the front desk and were offered a room change. However, the room change process was poorly handled. After receiving the new room card in another tower, we realized that the old card had already been deactivated, preventing us from returning to the first room to retrieve our luggage. We had to walk back to the counter again to resolve this. What made it worse was a male staff member already reached the first room before us, knocked on the door without greeting or explanation, asked “change room right?” when I asked, and then entered the room with us. It felt like we were being rushed or chased out, which was quite uncomfortable. Later, after we finally settled into the new room and went out for dinner, the staff began repeatedly messaging us asking for the first room cards. During the room change, we were told the old card would be needed to tap out when exiting the carpark, while the new card would be used to tap in upon return. We were never told the cards had to be urgently returned, nor was there any instruction to return them to the guard. Despite agreeing earlier that they could collect the cards themselves after my offer for them to collect at my nearby dinner place was declined. They later called again around 11:00 pm, insisting the cards must be returned before midnight. We rushed back and told them they could collect them from our room in 10 minutes, but no one came at all, which made the urgency seem unnecessary and poorly managed. Overall, the experience was very frustrating and disorganized, from unclear instructions and communication issues to poor handling of the room change and unnecessary late-night disturbance. Unfortunately, this was a terrible stay and far below expectations for a property of this type.

    Reviewed March 24, 2026
  2. 10.0
    Exceptional
    Lim from Singapore
    Family with young children
    2 Bedroom Executive
    Stayed 2 nights in June 2025

    “❤️ Family Bonding ❤️ ”

    1.General Experience: "I had a fantastic stay! The room was impeccably clean, and the staff was friendly and attentive. The location was perfect for exploring the area. I would highly recommend this room and can't wait to return!" 2.Service Focused: "The service at this room was outstanding! Every staff member went out of their way to make our stay enjoyable. From the check-in and check-out process everything was top-notch. Thank you for making our trip so memorable!" 3.Amenities Highlight: "I absolutely loved my time at this room! The amenities were exceptional, especially the pool and the well-equipped gym. Highly recommend for anyone visiting the area!" 4.Value for Money: "This room exceeded my expectations in terms of value for money. The quality of service and accommodations was remarkable for the price. I felt like I got a luxury experience without the luxury price tag. 5.Room Experience: "Our room was beautiful and well-appointed, with stunning views. The bed was incredibly comfortable, and I appreciated the little details like "My stay was absolutely wonderful! The hosts were incredibly welcoming and went above and beyond to ensure we felt at home. The accommodations were cozy and clean, and the location was perfect for exploring the area. I can't wait to come back and experience this lovely place again!"

    Reviewed June 21, 2025
  3. 9.2
    Exceptional
    Samantha from Singapore
    Couple
    1 Bed Room
    Stayed 5 nights in January 2026

    “great stay!”

    My partner and I had a great stay at this serviced apartment and stayed for 5 nights. It was clean, comfortable, and thoughtfully designed. The room was cute, spacious, and just the right size. The view from the pool was amazing, though it does tend to get quite crowded most of the time. The location is convenient and it was easy to get around, with a mall less than a 10-minute walk away and a nearby Rapid KL station. Traffic in the area is generally manageable, but it can get busy during check-in and check-out hours. The staff were friendly and helpful throughout our stay. Overall, we had a wonderful experience—thank you!

    Reviewed January 07, 2026
  4. 10.0
    Exceptional
    sherlly from Indonesia
    Family with teens
    2 Bedroom Deluxe Suite
    Stayed 4 nights in November 2025

    “Excellent”

    Never thought would had an apartment with cleaning service everyday which i prefer from a hotel, a very nice and big room with all the facility and very clean, amenities perfect, even my delicate skin match their shower gel when i forget to bring or buy mine, means they provide a top quality amenities. Check in and check out also fast, the view from 43rd floor was amazing especially at night. Two pillows for each person, clean and white bed sheet, hot water run well, AC super well, love it, and so much more. All were perfect. Will stay again here if go to KL.

    Reviewed November 25, 2025
  5. 10.0
    Exceptional
    Mrittika from India
    Couple
    1 Bed Room
    Stayed 3 nights in March 2026

    “Good experience”

    Our stay at Deface Platinum Suites was really good. Good and spacious suite with all amenities by like microwave, TV, refrigerator and kitchen accessories. It was clean and gave us a luxury experience. The city view from the room is an add-on. I read many review regarding the hotel refundable deposit discrepancy, but if you follow the guidelines which are actually very basic for any hotel, there shouldn’t be any problem. The receptionist Nida and other ladies were cooperative and helpful.

    Reviewed March 08, 2026
Changed to review page 1

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