This property is in high demand!
9 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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- Airport transfer available at additional charge. To request, check the...
- Many guests have praised the breakfast at this property
Good place to chill and money worth for good breakfast.
- To help our travelers make informed and safe travel decisions, Hygiene...
480 meters to public transportation - Imbiah is within 480 meters
Beach
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
9 travelers have booked today.
Based on 12,174 verified reviews
8.0
8.0
7.9
7.9
7.6
7.5
Nearest transportation options
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Imbiah is within 0.46 km
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Waterfront is within 0.5 km
Location rating score
There are 72 places in walking distance!
| Value for money | 7.5 |
| Distance to city center | 5km |
| Location rating | 8.0 |
| Nearest airport | Seletar Airport (XSP) |
| Distance to airport | 19.0 km |
Based on 10727 reviews from verified travelers
Amara Sanctuary Sentosa has a wide selection of restaurant and food options for you to delight in while lounging at this property, which include Asian cuisine, Western cuisine, Buffet in restaurant, International cuisine, and Chinese cuisine.
Amara Sanctuary Sentosa offers car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Amara Sanctuary Sentosa was built in 2007.
Amara Sanctuary Sentosa's most popular month where verified guests travelers have stayed the most is in October.
Amara Sanctuary Sentosa supports up to 3, with payment card options including Visa, American Express, and MasterCard.
Verified couple travelers that have stayed at this property have given Amara Sanctuary Sentosa an average rating of 7.6. You can look up on more specific customer assessments, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Verified families with older children that have stayed at this property have given Amara Sanctuary Sentosa an average rating of 7.8. You can look into more thorough customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past local visitors that have stayed at this property have given Amara Sanctuary Sentosa an average rating of 8.6. You can look up on more in depth customer reviews, and feedback for this property down in the review section.
Amara Sanctuary Sentosa’s location in the Sentosa neighborhood makes it in close proximity to well-known points of interest including Universal Studios Singapore and Singapore Cable Car.
Amara Sanctuary Sentosa is located within Sentosa, which makes it conveniently close to natural scenery including Cloud Forest.
Wake up to an amazing buffet, continental, and a la carte breakfast at Amara Sanctuary Sentosa. Visitors can enjoy breakfast offered with an additional charge of 22 SGD for children and 38.37 SGD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

Experience Tranquility and Elegance at Amara Sanctuary Sentosa, Singapore
Nestled just 5 kilometers from the vibrant heart of Singapore, Amara Sanctuary Sentosa offers a perfect retreat for travelers seeking both relaxation and convenience. Built in 2007 and recently renovated in 2024, this luxurious hotel combines modern comfort with timeless charm, providing guests with a serene escape amidst lush surroundings. Whether you're arriving from the airport, just a 35-minute journey away, or exploring the bustling city, Amara Sanctuary offers a seamless blend of accessibility and tranquility.
Boasting 140 thoughtfully designed rooms, the hotel caters to a variety of guest needs, ensuring a restful stay for all. Check-in begins at 3:00 PM, allowing guests ample time to unwind and settle in after their journey. Families are warmly welcomed, with children from 1 to 0 years old staying free of charge, making it an ideal destination for family vacations. Experience the perfect balance of comfort, style, and hospitality at Amara Sanctuary Sentosa—your luxurious haven in Singapore.
Unwind and Rejuvenate at Amara Sanctuary Sentosa’s Entertainment Facilities
Discover a haven of relaxation and leisure at Amara Sanctuary Sentosa, where guests can indulge in a variety of entertainment facilities designed to enhance your stay. Unwind with a refreshing drink at the stylish bar, perfect for socializing or enjoying a quiet evening. For those seeking pampering and wellness, the hotel offers a luxurious spa and massage services, providing a tranquil escape to rejuvenate your mind and body amidst serene surroundings.
Additionally, guests can take a leisurely stroll through the lush, beautifully maintained gardens, offering a peaceful retreat right within the hotel grounds. For a touch of elegance and personal care, the on-site salon provides a range of beauty treatments and grooming services. Whether you're looking to relax, refresh, or simply enjoy the natural beauty of the surroundings, Amara Sanctuary Sentosa offers a comprehensive array of entertainment options to make your stay memorable.
Premier Sports and Recreation Facilities at Amara Sanctuary Sentosa
Discover a world of active leisure and wellness at Amara Sanctuary Sentosa, where guests can indulge in a variety of sports facilities designed for both relaxation and fitness. Stay energized at the fully equipped free fitness center, featuring modern equipment to support your workout routines in a comfortable setting. For tennis enthusiasts, the resort offers well-maintained tennis courts, perfect for a friendly match or a competitive game against friends or family.
Beyond the courts and gym, guests can unwind and stay active in the outdoor pool, a serene oasis that invites you to swim laps or simply relax by the water under the tropical sun. The resort’s prime beachfront location also provides easy access to the pristine beach, where you can enjoy beach volleyball, stroll along the shoreline, or simply bask in the scenic beauty of Sentosa’s coastal landscape. Whether you're seeking active pursuits or tranquil relaxation, Amara Sanctuary Sentosa's sports facilities cater to all your leisure needs.
Convenience Facilities at Amara Sanctuary Sentosa
Amara Sanctuary Sentosa offers a comprehensive range of convenience facilities designed to enhance your stay. Guests can enjoy the ease of free Wi-Fi available in all rooms and public areas, ensuring seamless connectivity throughout their visit. For added comfort, daily housekeeping and dry cleaning services keep your accommodations pristine, while luggage storage provides peace of mind when exploring the vibrant surroundings of Sentosa Island.
For your safety and convenience, the hotel provides safety deposit boxes and a dedicated concierge service to assist with reservations, local information, and personalized requests. Guests can also take advantage of the on-site laundry and dry cleaning services, as well as a designated smoking area for those who wish to indulge. For dining needs, room service is available, offering delicious meals right in the comfort of your room, making your stay both relaxing and convenient.
Convenient Transport Facilities at Amara Sanctuary Sentosa
Amara Sanctuary Sentosa offers a range of transport facilities designed to make your stay seamless and enjoyable. Guests can benefit from our convenient airport transfer service, ensuring a smooth journey from the airport to the hotel and back. For exploring the vibrant surroundings, the hotel provides organized tours that allow you to discover the best attractions with ease. Parking is never an issue, as the hotel features an onsite car park that is free of charge, giving guests the flexibility to explore the area at their own pace.
Additionally, the hotel offers a reliable shuttle service and taxi arrangements, making it simple to get around Sentosa and Singapore’s key destinations. Whether you prefer the convenience of a scheduled shuttle or a quick taxi ride, Amara Sanctuary Sentosa ensures your transportation needs are well catered for, allowing you to focus on enjoying your holiday to the fullest.
Luxurious Comfort and Modern Amenities at Amara Sanctuary Sentosa
Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of Amara Sanctuary Sentosa. Each room features air conditioning to keep you cool and a private balcony or terrace where you can unwind while enjoying scenic views. Plush linens and towels ensure a restful stay, complemented by blackout curtains that provide restful sleep at any hour. For your convenience, the rooms are equipped with a hair dryer, toiletries, and a refrigerator, along with complimentary bottled water, instant coffee, and tea to start your day refreshed.
Entertainment and relaxation are at your fingertips with in-house movies, satellite and cable TV, and a separate living room that offers ample space for relaxation or entertaining guests. Modern amenities such as a mini bar, coffee/tea maker, and complimentary instant coffee enhance your stay, while daily newspapers keep you informed. Whether you're here for leisure or business, the thoughtful room facilities at Amara Sanctuary Sentosa ensure a comfortable, luxurious, and memorable experience.
Exquisite Dining Experience at Amara Sanctuary Sentosa
Indulge in a delightful culinary journey at Amara Sanctuary Sentosa, where a variety of dining options await to satisfy every palate. Start your day with a sumptuous breakfast buffet, featuring an array of international and local dishes to energize your morning. For a more personalized experience, guests can enjoy convenient room service, allowing you to savor delicious meals in the comfort and privacy of your own room. Each day, our dedicated housekeeping team ensures your stay remains comfortable and hassle-free, maintaining a pristine environment for your relaxation.
Luxurious and Spacious Room Options at Amara Sanctuary Sentosa
Discover a range of elegant accommodations at Amara Sanctuary Sentosa, designed to cater to various preferences and needs. Choose from the cozy Deluxe Room, offering 37 square meters of comfort with flexible bedding options, or indulge in the expansive Verandah Studio, spanning 64 square meters with a plush King Bed. For those seeking ultimate privacy and relaxation, the Courtyard Suite with Private Jacuzzi provides 96 square meters of luxurious space, while the Verandah Suite offers 72 square meters of stylish comfort. Larger groups or families can opt for the One Bedroom Pool Villa, a spacious 201 square meters retreat, or the Family Quad Room, perfect for shared stays. Couples looking for a romantic getaway can enjoy the Couple Suite with Direct Pool Access, offering 58 square meters of serenity, and the Junior Suite, a 63 square meter sanctuary with a King Bed. The Premier room, at 38 square meters, provides a compact yet comfortable option, while the versatile Family Quad Room ensures everyone has space to relax.
Discover the Vibrant Charm of Sentosa, Singapore
Nestled on a lush island paradise, Sentosa is Singapore’s premier resort destination, offering a perfect blend of natural beauty and exhilarating attractions. Surrounded by pristine beaches and crystal-clear waters, this vibrant island is a haven for relaxation and adventure alike. Visitors can unwind on the soft sands of Palawan Beach, explore the underwater marvels at S.E.A. Aquarium, or experience the thrill of Universal Studios Singapore, all within a short distance from Amara Sanctuary Sentosa. The island’s lush greenery and scenic coastal views create an idyllic backdrop for unforgettable memories.
Seamless Journey from Singapore’s Airports to Amara Sanctuary Sentosa
Traveling from Singapore’s Changi Airport or Seletar Airport to the luxurious Amara Sanctuary Sentosa is both convenient and scenic. From Changi Airport, the most popular gateway, you can opt for a comfortable taxi or private transfer, which takes approximately 30 to 40 minutes, depending on traffic. For a more economical option, hop on the Mass Rapid Transit (MRT) by taking the Green Line from Changi Airport Station to Tanah Merah Station, then transfer to the East West Line towards Pasir Ris. Alight at HarbourFront Station, where you can take the Sentosa Express monorail, just a short walk from VivoCity Mall, directly to the Sentosa Island station. Once on Sentosa, a quick 5-minute taxi ride or a scenic walk through the island’s lush surroundings will lead you to Amara Sanctuary Sentosa, nestled amidst tranquil gardens and stunning coastal views.
Explore Exciting Attractions Near Amara Sanctuary Sentosa
Nestled on the vibrant Sentosa Island, Amara Sanctuary Sentosa offers easy access to some of Singapore's most renowned attractions. Just a short distance away, Universal Studios Singapore promises a day filled with thrilling rides, captivating shows, and immersive themed zones that cater to visitors of all ages. For those interested in marine life, Underwater World provides an awe-inspiring journey through oceanic wonders, while Dolphin Lagoon offers delightful interactions with playful dolphins, making it a perfect spot for families.
History and culture enthusiasts can explore Fort Siloso, a well-preserved military fortress that offers fascinating insights into Singapore’s past. Meanwhile, the Butterfly Park & Insect Kingdom invites visitors to marvel at vibrant butterflies and exotic insects, creating a serene escape into nature’s delicate beauty. Whether seeking adventure, education, or relaxation, the surrounding landmarks of Amara Sanctuary Sentosa ensure an unforgettable experience right at your doorstep.
Accessible Public Transport Options Around Amara Sanctuary Sentosa
Nestled on the scenic island of Sentosa, Amara Sanctuary Sentosa offers convenient access to Singapore’s extensive public transportation network. Visitors can easily reach the hotel via the nearby Waterfront station, a key transit point that connects travelers to the city’s vibrant downtown and other parts of Singapore. This station ensures seamless connectivity for those looking to explore the bustling city life or return to the tranquil island retreat.
For a more scenic route, guests can visit the Imbiah station, situated close to many of Sentosa’s popular attractions. This station provides a quick and easy way to hop between beaches, adventure parks, and cultural sites, making it ideal for travelers eager to immerse themselves in the island’s diverse offerings. Additionally, the Beach station nearby offers direct access to Sentosa’s beautiful shoreline, perfect for relaxing seaside strolls or enjoying water activities. With these well-connected stations nearby, exploring Singapore and Sentosa has never been more convenient and enjoyable.
Dining Options Near Amara Sanctuary Sentosa
Guests at Amara Sanctuary Sentosa are spoiled for choice with a variety of exceptional dining options just moments away. Enjoy the vibrant flavors at Panamericana, renowned for its Latin American cuisine, or unwind at Tanjong Beach Club, a perfect spot for casual seaside dining. For fresh seafood and elegant waterfront dining, Greenwood Fish Market at Quayside Isle offers a delightful experience. Other nearby favorites include the stylish Braise, the beachfront Café Del Mar, and the lively Coastes, ideal for relaxed meals by the sea. For a touch of sophistication, Il Lido provides exquisite Italian dishes, while Samundar offers authentic Indian cuisine. Suburbia adds a contemporary twist to the local food scene, ensuring that every palate is satisfied within easy reach of the hotel.
Nearby Shopping Landmarks: Quayside Isle
Just a short distance from Amara Sanctuary Sentosa, Quayside Isle offers a luxurious shopping and dining experience amidst a picturesque waterfront setting. This upscale retail enclave features a curated selection of boutique stores, designer brands, and gourmet restaurants, making it an ideal spot for leisurely shopping and unwinding by the sea. Whether you're seeking unique fashion pieces or simply looking to enjoy a scenic meal with a view, Quayside Isle provides a sophisticated and relaxing shopping destination just moments from your hotel stay.
Luxury and Comfort at Amara Sanctuary Sentosa: A Premium Stay in Singapore
Amara Sanctuary Sentosa offers an exceptional lodging experience with room prices ranging from $301 to $350 per night, positioning it as a premium choice for travelers seeking comfort and luxury. Nestled on the beautiful Sentosa Island, this hotel provides an oasis of tranquility, stunning views, and world-class amenities that justify its higher price point. Guests can indulge in spacious rooms, lush surroundings, and exclusive services that make every stay memorable.
Compared to the average hotel room in Singapore, which typically costs between $201 and $250, Amara Sanctuary Sentosa stands out as a more luxurious and upscale option. While the city’s general price range caters to a broad spectrum of travelers, this hotel caters to those looking for a more refined and indulgent experience. Whether you're celebrating a special occasion or simply seeking a lavish retreat, Amara Sanctuary Sentosa offers a compelling blend of elegance and exclusivity that makes it worth the investment.
Exceptional Comfort and Warm Hospitality at Amara Sanctuary Sentosa
Guests consistently praise Amara Sanctuary Sentosa for its relaxing atmosphere and spacious, impeccably clean rooms that create a perfect retreat from the bustling city. The hotel’s friendly and helpful staff go above and beyond to ensure a memorable stay, making visitors feel welcomed and well taken care of. Many guests highlight the delicious food options and the variety offered at breakfast, adding to the overall positive experience. With its tranquil setting, generous room sizes—including loved features like luxurious tubs—and prime location, Amara Sanctuary Sentosa leaves guests eager to return for another stay.
Exceptional Comfort and Prime Location Make Amara Sanctuary Sentosa a Top Choice
Amara Sanctuary Sentosa in Singapore consistently receives praise for its outstanding blend of comfort and convenience, making it a preferred destination for travelers seeking a memorable stay. Guests appreciate the hotel’s well-maintained facilities and cleanliness, which contribute to a relaxing and inviting atmosphere throughout their visit. The strategic location on Sentosa Island offers easy access to nearby attractions, enhancing the overall experience for visitors eager to explore the vibrant surroundings.
The attentive staff and comfortable accommodations further elevate the guest experience, ensuring that every stay is enjoyable and seamless. While the food and dining options receive positive remarks, the overall value provided by the hotel complements its excellent amenities and service quality. With a strong reputation for hospitality and a welcoming environment, Amara Sanctuary Sentosa continues to stand out as a top-rated hotel that caters to both leisure and business travelers alike.
Very good7.6
Facilities
Excellent8.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 18 year(s).
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Very good
10 most recent verified ratings received by the property
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The hotel boasts of excellent and friendly staff, leading to a great stay in a tranquil and serene environment. Rooms are clean, with nice facilities. Additionally, the location is convenient, with easy access to Sentosa Express station, VivoCity, Imbiah station, and key attractions such as Universal Studios. The hotel is highly recommended for couples, families, and nature lovers.
Facility upkeep needing refurbishment - minor drawback from reviewers.
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We completed a 2-day, 1-night family staycation at Amara Sanctuary Resort with our 3-year-old and overall found it to be a reasonably valued option on Sentosa, with several areas that could be strengthened to enhance the guest experience. From a location perspective, the property requires either taking the bus from RWS or waiting for the resort’s shuttle service, which offers limited drop-off points. Streamlining transport connectivity would significantly improve convenience for families with young children. The room was clean and comfortably spacious. The only drawback was a noticeable musky smell in the toilet, which detracted slightly from the overall comfort level. Facilities-wise, the kids’ pool is situated quite far from the main lobby and requires walking outdoors to access it. The area was not staffed, and the pool contained many dried leaves, creating a less-than-ideal first impression in terms of hygiene and upkeep. Dining at the hotel restaurant was acceptable. Breakfast variety was decent though not exceptional, but the provision of food vouchers during our stay was a thoughtful gesture. The restaurant staff were exceptionally friendly and welcoming—truly a highlight of the service experience. In contrast, service at the lobby could be improved; check-in and check-out processes required considerable waiting time. Despite these gaps, the stay was still worthwhile given that the price point is one of the most reasonable on Sentosa Island. With enhancements to transport, pool maintenance, and front-of-house efficiency, the overall guest experience could be significantly elevated.
Dear Kua, Thank you for taking the time to share such a detailed review of your family staycation with us. I’m pleased to hear that you found the stay reasonably valued, and that you enjoyed the clean, spacious room as well as the warm hospitality from our restaurant team. At the same time, please accept my sincere apologies for the areas where your experience fell short. Your feedback is well noted and important to us, especially as you stayed with a young child. Transport connectivity: I understand the inconvenience you faced with limited shuttle drop-off points and waiting times. We are reviewing how we can improve transport information and connectivity to make arrivals and departures smoother for families. Toilet odour: I’m sorry about the musky smell in the bathroom. This should not have happened, and we will follow up with our housekeeping and engineering teams to address ventilation and maintenance checks. Kids’ pool condition and accessibility: I regret the distant location
We had a comfortable stay at Amara , big beds, clean and big washrooms. Excellent connectivity to Sentosa attractions and also to mainland. Provides free shuttle to major train/bus stations. Breakfast has enough items , but found the vegetarian fare to be below average. Fruits and other items were good. checking process was smooth though had to wait for 5 hours at reception as we arrived early and no room was available. I do feel the time could have been a bit shorter as cleaning staff took almost 2+ hrs to clean rooms, could have been expedited. Still we used up the time for breakfast and swimming in hotel pool. A la carte menu is great and the preparations are really good. ( we tried vegetarian options only ) . Tried ordering from room service but no one picked the call even after multiple attempts. The property grounds are beautiful with grand trees and lots of foliage and some peahens roaming around , cuckoo bird calls in early morning hours. Sleep quality is good, beds are soft yet firm and there is almost no noise from corridor or adjoining rooms.
Dear Saurabh, Thank you for taking the time to share your experience with us. We’re pleased to hear that you had a comfortable stay and appreciated the spacious room, peaceful environment, and convenient access to both Sentosa attractions and the mainland. It’s great to know you enjoyed our breakfast selection, à la carte menu, and the relaxing ambiance of our grounds — complete with peahens and morning bird calls! Your kind words about the room comfort and sleep quality are truly appreciated. We also thank you for your constructive feedback. We sincerely apologize for the long wait during your early arrival and the delay in room readiness. We’ll review this with our housekeeping team to see how we can improve turnaround times where possible. We also regret the inconvenience you faced with room service not responding and will be addressing this matter with urgency to ensure it does not recur. Lastly, your comments on the vegetarian breakfast offerings are duly noted, and we’ll explo
I would like to share my sincere compliments for two of your staff members who made my stay a very pleasant one. Firstly, Shaz at the reception was absolutely wonderful. She was professional, warm, and approachable, making the check-in process smooth and comfortable. Her friendly attitude made me feel genuinely welcomed from the moment I arrived. Secondly, I would like to commend your housekeeper, Zhen Fei (or Zhang Fei) — I only managed to catch his name briefly from his name tag. He is the China 小哥哥 who stood out for his politeness and dedication. He was attentive, respectful, and carried out his duties with great care. His positive attitude truly reflects well on your hotel’s service standards. Both Shaz and Zhen Fei/ Zhang Fei are great examples of excellent customer service, and they definitely contributed to a memorable experience for me. Please convey my appreciation to them. Thank you for having such wonderful staff.
Dear Kai, Thank you very much for taking the time to share such sincere and thoughtful compliments regarding your stay with us. We are truly delighted to hear that Shaz at the reception made such a positive first impression with her professionalism, warmth, and approachable manner. It is wonderful to know that she helped make your check-in experience smooth and welcoming. We are equally pleased to learn about your positive encounter with our housekeeper, Zhang Fei. His politeness, attentiveness, and dedication to his duties clearly left a lasting impression, and his positive attitude is indeed a reflection of the service standards we strive to uphold. Your kind recognition of both Shaz and Zhang Fei is deeply appreciated, and please be assured that your compliments will be personally conveyed to them and shared with the team as encouragement. Thank you once again for your generous feedback and for acknowledging our colleagues’ efforts. We look forward to welcoming you back again in
The room was impressively spacious with a stunning view, and the hot water was always reliable. The deluxe room was clean, the king-sized bed was comfortable, and the staff were friendly and helpful throughout our visit. However, the transportation options could be improved.
Dear Aaron, Thank you very much for taking the time to share your feedback. I’m delighted to hear that you enjoyed the impressively spacious room, the stunning view, and the comfort of the king-sized bed, as well as the cleanliness of the deluxe room and the reliability of the hot water. It’s also gratifying to know that our team was friendly and helpful throughout your visit. At the same time, we appreciate your comment regarding transportation options. Your feedback has been noted and shared with the relevant team as we continue to review ways to enhance accessibility and convenience for our guests. Thank you once again for your balanced and thoughtful feedback. We hope to have the opportunity to welcome you back again in the future. Warm regards, Anthony Lim General Manager
480 meters to public transportation
Airport transfer
Currency exchange
250 meters to the beach
“Relaxing getaway”
Here is my review of our 4D3N stay at Amara sanctuary 1. room - decor is very dated, but clean, water pressure is good and come with the basic necessities. A tv that doesnt have any good channels and mostly doesnt work, so i watched tiktok throughout my stay. The cushion for the arm chair is very used, no support at all. But in general, the room is clean and the bed is firm & comfortable. Sound proofing is extremely bad coz im constantly woken up by people talking at the corridor coz there are just some people that dont know how to be more considerate. Was told that i had the sea view room but all i could see out my window are coconut trees. Every morning, there is also a rooster that never fails to wake u up regardless of what time u sleep. There is a snack area where kitkat & oreo are replenish daily, likewise for the drinking water. 2. Breakfast - very standard n minimal international breakfast. The kuehs are yummy. However, on the last day of my breakfast, i realised the crab stick that i took from the noodle section still has the plastic film/wrapper on and i actually cook that with my noodles without realising, so the kitchen team might wanna do a double check on that. Other than that, service from the staff are always friendly and prompt. 3. Restaurant - there is an on site restaurant and we had 2 of our dinnners there. Food is great and the service rendered by jennifier is impeccable. 4. Facilities - a gym and 2 swimming pools. We din check out the gym but the pools were kinda disappointing. The dream pool is for kids so it was rather small. The skypool is also small and not sure if it was due to the rain, the water was murky and doesnt look inviting at all. So we din use the pool during our stay. Overall the stay is relaxing and enjoyable. However, there was a little hiccup while checking-in as our reserved rooms [3 rooms, 2 connected rooms with twin beds] werent available even though we were promised that these will be available back when we booked. we specifically requested for twin beds coz our group required that. But, we were given 3 rooms with king sized beds instead. Special thanks to shaz from front desk to do a complimentary upgrade so that we can have 1 room with separate beds. Also, special shoutout to the staff uncle liu that drove us to and back from the ultra golf on the buggy, apparently he is the only one licensed to drive out of the hotel area. And the rest of the staff at the hotel, they are all very welcoming and helpful.
Dear Siew, Thank you for taking the time to share such a detailed and thoughtful review of your recent 4D3N stay with us. We truly appreciate your honest feedback as it helps us identify areas for improvement and continue delivering the warm hospitality we’re known for. We're glad to hear that you found the room clean, the bed comfortable, and appreciated the replenishment of snacks and water during your stay. However, we regret to learn that certain aspects of the room, such as the soundproofing, dated furnishings, and TV channels, fell short of your expectations. Your comments on the morning noise and view have also been noted, and we will review room allocation communications to ensure better clarity moving forward. We sincerely apologize for the oversight with the crab stick wrapper at breakfast and will bring this up with our culinary team to prevent future occurrences. On a positive note, we’re pleased that you enjoyed the local kuehs and friendly service from our breakfast tea