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Fantástico
8,3
basado en 1686 opiniones
Estado/limpieza del hotel
8,2
Servicios
7,7
Ubicación
8,7
Comodidad en la habitación
8,3
Atención del personal
8,6
Calidad-precio
8,5
Restauración
7,6

10 Carolina M.
Philippines
14 mayo 2015
Thaison Hotel - A Refreshing Hotel
Customer Service, Food and the Room
Our experience in Thaison Palace Hotel was so far the best hotel experience we had. Everything from the booking to check-out were excellent! From the time I made a booking with Agoda, Mr. Lee, the hotel's owner had been very prompt in replying to my emails for our airport pick-up, tours and a lot of other questions. I even had to change our tour itinerary the last minute but he has handled it nicely and accurately. The transport that picked us up at the airport was bigger than what I have booked but I was not charged extra. The driver was very polite and helpful. Upon our arrival, a team of 3 staff at the reception made us feel very much welcomed. We were offered with cold welcome drinks. Thaison Hotel is a small hotel so we were not expecting much but when we went inside the room, we were so surprised to see a very nice, well decorated, clean and lighted room. They even have a PC in the room and the wifi, it's very fast! All throughout our stay, they are very quick in attending to our needs. The breakfast also was a total surprise! They have a lot of food in their buffet table and everything is yummy. What delighted us more was when on the second day, one of my daughters was not able to join us (as she got so tired from our Halong Bay tour the previous day), one of the restaurant's staff approached us to check why my other daughter is not with us. When I told her, she is still sleeping, she said we can just take out food for her. That was totally unexpected! On out 3rd day after checking out, we did Hanoi tour and was back at the hotel by 3pm.We planned to have a spa by 4pm and be back at the hotel to wait at the hotel's lobby until 10pm (as our flight is at 1AM). Guess what? They gave us a room to stay for 4 hours for FREE! How can any other hotel beat that? Thaison Hotel has made our Hanoi trip extra special. Thanks a lot! Will definitely be back :)

7 kelly C.
Australia
15 mayo 2015
Out dated
staff were helpful
The room was old and had a damp smell, bed was hard and the shower was in disrepair. The room was clean but the hotel was old and in need of some renovations. However the staff were helpful and friendly and the hotel was in a central location . I would rate this hotel 2 star. If we had paid full price for this I would be rating it a 1 however we received a large discount so it is reasonable to say it was value for money.

9,7 Lucas K.
United States of America
07 mayo 2015
Exceeded our expectations
The staff upon arrival and throughout our stay were ice edible welcoming, helpful and gracious. The breakfast buffet was plentiful, full of variety and delicious. And the rooms were clean, beds huge!
Our stay was splendid. Can't begin to express how helpful the staff were. They offered advise for further travel, were always gracious and helped book train tickets and future accommodations. The beds were huge, comfortable, and the rooms clean. Breakfast was delightful, flavorful, and bountiful! I highly recommend staying is this 5 star accommodation!

10 Man T.
Singapore
24 mayo 2015
Best of the best
Staff, breakfast and rate
Having a wonderfull time during staying there. The staff are very helpful for directly me to some shopping area, the room rate is very reasonable. Besides, the room was very tidy, clean and comfortable.

9,7 Rowell M.
Philippines
04 mayo 2015
Thaison palace hotel. Thumbs up
Good and friendly staff, clean and nice rooms and good location
It was such a pleasure to stay in Thaison palace in hanoi. Staff are really friendly as acommodating. They really are nice. Rooms are clean and good lication too

7,3 Kin Y.
Malaysia
30 abril 2015
great location aquarius
location, staff
We had been move to a sister hotel as the room we booked had some piping issue. The Aquarius hotel is nearer to the lake, great location.

6,7 Lisa B.
New Zealand
26 abril 2015
Fabulous service
the staff service, very well spoken English, and the location.
I have to say the service from.this hotel was exceptional. Very friendly and well spoken English. I went on 2 tours thru this hotel and both were professional and of a high standard. Had a great time! Highly recommend. the rooms are very worn and the bathrooms aren't that good. Very small Shower with either shower curtain that sticks to you so you can't wash it's that small or shower doors. The floor of shower is showing marks of hard wear. The room is big and the bed is comfortable. Always clean and nice sheets On bed. Towels were quite well worn in bathroom. I would recommend this hotel for its service but if your looking for a nice hotel room as well I think you would be better to pay a bit more for somewhere else.

8,3 Ly H.
Vietnam
19 abril 2015
it values money.
good location, friendly staff, prompt support
Good!!

9 Vijaya A.
Malaysia
19 abril 2015
Great location
The hotel is located in the old quater and it was easy to go around the old quarter from and to the hotel. Staffs were very friendly and the welcoming was really warm.
The hotel's breakfast menu was nice even though the restaurant was cramped. Overall staying experience was great...

9,7 Woranat G.
Thailand
18 abril 2015
1.Location
1.Location 2.Performance of Staff 3.Value of Money.
At first , We arrived to Hanoi , we don't know How to go the Hotel?? and I contact to Hotel by phone to pick us up to Hotel. Only 1 Hour we arrived to the Hotel. We got some smile from Hotel staff , Their take care and interested us as we are Vietnamese. Our concerned thing clear by now. Hotel staff advise us about the attraction in Hanoi , Food , Travel etc. So It's can help us to live and learn like a real Vietnamese. (Thank you) . About Room , It's make us surprised about value of money that we pay . It's worthwhile and we got a nice cleaning room , good facilities. and Hotel located on a nice location. Next trip , Our destination to go to SAPA and We will stay in Hanoi before go to SAPA. Sure We will stay here again.