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Fantástico 8,1
basado en 742 opiniones

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Fantástico



basado en 742 opiniones
  • Estado/limpieza del hotel 8,2
  • Servicios 7,3
  • Ubicación 8,0
  • Comodidad en la habitación 8,2
  • Atención del personal 8,4
  • Calidad-precio 8,4
  • Restauración 7,2

gary L.
Reino Unido
01 diciembre 2013
Clean modern room, good facilities.
Location, clean, staff.
Our stay here was fine. The staff are very attentive asking where you are going and if you would like to buy tour, if you like that kind of attention. The room was modern, clean and you had tea and coffee making facilities and toiletries provided in the room. Our room was tiny though so maybe the deluxe rooms were bigger. Breakfast was OK, a few choices to pick from, omelets, pancakes, Asian and then some fruit, juice, tea and coffee so perfectly acceptable. The staff are very polite and we were happy with our stay here.

Anja K.
Eslovenia
28 noviembre 2013
great hotel for short stay
friendly staff, nice and clean rooms, great location

Zachary E.
Estados Unidos
25 noviembre 2013
Great stay
staff, location, price
This hotel is a great value. It is in a good location and is easy to find. The breakfast was solid and the staff doing a great job taking care of guests.

Pam W.
Austria
15 noviembre 2013
Great value, excellent staff and great breakfasts
The lift, friendly staff and the choice of breakfasts freshly cooked to order.
We had our first 3 night in Hanoi at this hotel and also had 2 more nights there. It was the only hotel we stayed in which had a lift. The staff went out of their way to be helpful and they were very happy. I think there were at least 12 different breakfasts including English, French and American. The rooms were quite good and there was lots of hot water, but the best thing was the staff. I can't praise them enough for being such a happy and friendly lot. I would definitely recommend this hotel. It is also located in the old quarter which is very interesting.

HO P.
Malasia
14 noviembre 2013
Value for the Money
Friendly Staff, near massage and near sourvenir shop
Comfortable for the bed and room clean and good staff servies

HO P.
Malasia
14 noviembre 2013
Good for Value
Clean , comfortable and Good Staff service
Eerly check out , so only received a simple breakfast. need improve it.

Wendy S.
Australia
13 noviembre 2013
Memorable, fulfilling and excellent
Hoan, Nguyen, Anna
My stay at serenity was just that. The staff are incredible, there is nothing that they won't do for you. They are so accessible, friendly, kind and accommodating. I couldn't recommend this hotel highly enough. Although the hotel itself is exemplary, it's nothing compared to the incredible staff that are there for you every step of the way. Thank you especially to Hoan, you always greeted us with a welcoming smile and 'nothing is a problem' attitude. Thank you Hoan, your the best. Kind regards, Tracey

HO P.
Malasia
11 noviembre 2013
Good for Value and location
Clean, Good service and comfortable
Very happy with good staff service and they really to change the room for us when we like the room at lift level.

HO P.
Malasia
07 noviembre 2013
Good Location and best value
Clean and comfortable
very Good service by the Staff, around here a lot of shop surrounding. You can take Taxi only 30,000 dong go to night market if you want buy some low cost products. Only take 15 min by taxi cost 40,000 dong to Lake.

Peter S.
Australia
13 octubre 2013
Great base to view Hanoi
Central, friendly staff, clean.
Very good loved it. Staff have good English and Chinese. Very good location