Muy Bueno 8,0
basado en 775 opiniones

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Muy Bueno



basado en 775 opiniones
  • Estado/limpieza del hotel 8,1
  • Servicios 7,0
  • Ubicación 8,0
  • Comodidad en la habitación 8,2
  • Atención del personal 8,4
  • Calidad-precio 8,4
  • Restauración 7,2
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Sammy de Reino Unido
Viaje en pareja
Superior
3 noches en julio de 2015
Small room and dated
Staff smiled and checking out.
When we arrived the staff were very pleasent. We were firdt told that oour room was not available until a little later ehich is understandable, after a few minutes of shuffling around one of the receptionist had located us a room and we were given the keys. This room was TINY, great if your a midget but travvelling as a couple with 10 weeks of luggage was terrible. The bathroom was outdated and the shower had no pressure. As the room was a matchbox the aircon blew icy cold which practically made us sick all the time. The food was limited (english breakfast came with a mouse sized slice of ham. On a positive note the staff always stood when passing and always smiled.
Escrito el 29 julio 2015

ARCELIE de Filipinas
Viaje en pareja
Habitación Superior Doble o Twin
5 noches en julio de 2015
Great service
Staffs are very accommodating and helpful.
Escrito el 28 julio 2015

phung de Estados Unidos
Viajero de negocios
Superior
4 noches en julio de 2015
Good value for the money.
Value, clean, nice staff
Good value for the money. Room is clean.
Escrito el 25 julio 2015

maharani de Indonesia
Viaje en grupo
Superior
1 noche in julio de 2015
More than my expectations
Clean room, good location, nice staff
I would love to recommend this hotel. We book deluxe twin bed plus extra bed for 3 persons and we got upgrade room to family room 1 double bed plus 1 single bed with a nice clean room. When we arrived the hotel the staff also welcomed us nicely and they explained what's the city attractions and restaurants. The location also quite near hoan kiem lake around 10 mins by walk to hoan kiem lake.
Escrito el 21 julio 2015

Dennes de Filipinas
Viaje en grupo
Superior
3 noches en julio de 2015
more than a 3 star hotel!
friendly staff, quiet and clean
it was the best value for money. all the staff were friendly and helpful.
Escrito el 16 julio 2015

Thi de Vietnam
Viaje en pareja
Superior
2 noches en julio de 2015
Not well prepared room
Lobby,
The room was too small, smells damp. The television was not good and the control didn't have battery. The safe box was able to grab away. The bathroom was little with the door not able to close. The hotel should care more about quality of the room than try to sell their tour.
Escrito el 07 julio 2015

chrisitne de Filipinas
Viaje en grupo
Deluxe con Vistas a la Ciudad
1 noche in junio de 2015
Exceptional staff
Very friendly and accomodating staff, good location, clean
My friends and I were very pleased with our stay in Serenity Hotel 2. The staff were very helpful and accomodating, check-in was fast even though we arrived at 1am, very reasonable price for a room for 3. The location was also okay, with bars and cafes a short walk away.
Escrito el 02 julio 2015

Nicole de Australia
Viaje en grupo
Superior
1 noche in junio de 2015
A hotel that really goes that extra step
The breakfast menu was outstanding, very quick and lots of things to choose from. The hotel staff were very very friendly too.
Our stay at the hotel was outstanding! It's not often you find hotel staff that will truly go out of their way to make you feel at home and wanted. Our flight was delayed by 3 hours, so we arrived at the hotel at 4.30am. W called the hotel staff prior to arriving about this delay, and were told that this was no issue. They stayed up for us, letting us in at 4.30. We initially booked 2 rooms, though they upgraded us to 3 rooms for free so we weren't so cramped for space. Breakfast was outstanding! The menu was very large and had many things to choose from. The time for the food to come out to the table after ordering was extremely fast as well, and tasted amazing. Overall this hotel exceeded all of my expectations and I will definitely recommend it to anyone again.
Escrito el 01 julio 2015

Richard de Australia
Viajero de negocios
Superior
2 noches en marzo de 2015
Small good hotel to stay
Location, Staff, Clean
Good small hotel for those that want to stay centrally. Price is not bad for the room you get. thats all i can say.
Escrito el 16 junio 2015

shofiq de Reino Unido
Viajero solo
Superior
1 noche in junio de 2015
Good location but not the cleanest
Location
First room was missing a blind so the light from the wall way kept me up. Next room was better but overall the hotel wasn't very clean. It's seen better days. It's ok if you want to party in Hanoi and just crash out.
Escrito el 12 junio 2015


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