Volver a información del hotel

Muy Bueno 7,9
basado en 772 opiniones

Comentarios recientes de clientes

Seleccione el tipo de cliente
Muy Bueno



basado en 772 opiniones
  • Estado/limpieza del hotel 7,9
  • Servicios 7,6
  • Ubicación 8,9
  • Comodidad en la habitación 8,2
  • Atención del personal 8,0
  • Calidad-precio 8,0
  • Restauración 6,7
Ordenar por

Brian G. de Estados Unidos
Parejas
1 noche in abril de 2013
Staff eager to help
Location, staff, cleanliness
Escrito el 02 mayo 2013

Peter A. de Australia
Parejas
1 noche in abril de 2013
spacious comfortable room
Very friendly accomodating staff, spacious comfortable room and huge lounge area.
We found the staff very helpful with sight seeing and places to eat. Initial reaction was WOW as there was a large plush 3 seater and 2x 2seater lounge chairs in the lounge area. They do a private pick up and drop off to the airport which saved us money. Wished we had of known about it when we arrived.
Escrito el 24 abril 2013

Due H. de Vietnam
De trabajo
1 noche in abril de 2013
good hotel
good location, good service and clean
Very good, but they wont accept to issue invoice for customer. To them, invoice should be issued by Agoda.
Escrito el 21 abril 2013

katie B. de Australia
Parejas
1 noche in abril de 2013
good location,nice staffs
staff,service,location
I stayed here many times,this lovely hotel is my choice for hotel in hanoi.nice room and friendly staffs.buffet breakfast was good as well
Escrito el 19 abril 2013

Kam A. de Singapur
Solo
1 noche in abril de 2013
Poor Customer Service from hotel staffs
Location, Nil. Nil
Overall, stay was not so pleasant as the staff were very unfriendly when I ask for some small request As usual, after some hard talking, they manage to help me rent a bicycle. I think the location would be great for first time travellers as the hotel is located at the Gates of Old Quarters. and nearby hoan kiem lake. As a Business and frequent traveller, I would not come back to this hotel as the Staffs were very unfriendly. It was abit expensive too, there are more cheaper hotels with much more friendly staffs.
Escrito el 19 abril 2013

thuytien A. de Vietnam
Parejas
1 noche in abril de 2013
outstanding service with smile,nice room
friendly staff,nice room and good location
very nice ,clean room.Also provide laptop and free wifi,it's convenient for me to check email and facebook.the staff were so friendly and helpful,when I came to hotel they welcomed me with ice-tea and showed me the beautiful places to visit in Hanoi,also recommended me restaurant Quan An Ngon,which was amazing.Good location,easy to get to famous lake and water puppet theatre.I will recommend this lovely hotel to all my friends
Escrito el 17 abril 2013

LIN Z. de Singapur
Familias (niños pequeños)
2 noches en marzo de 2013
big royal view room
good location, big room and friendly staff
the royal view room have 1 queen bed and 1 single bed. it is easy to accomodate 3 person. and the room separate with bed room and living room. each room come with a LCD TV. bathroom is big enough but the water temperature is hard to adjust. hotel breakfast not much choice. the location is great, nearby night market, lake and water puppet show.
Escrito el 16 abril 2013

LIN Z. de Singapur
Familias (niños pequeños)
2 noches en marzo de 2013
good location but a big noisy
good location, friendly staff and big room
the room is smaller than what i see from picture, but it is clean. street facing room located at 4th floor. i can hear the sound of motorcycle and car. and the room is smoking room, it is very smelly.
Escrito el 16 abril 2013

Thai S. de Vietnam
Familias (niños pequeños)
2 noches en marzo de 2013
Great location
Near Ho Guom, old quarter, local food
This hotel is very near lot of local restaurants with lots of foods around. Just a walk to Ho Guom. The location is the best. We will come back to this hotel when go to Hanoi again.
Escrito el 08 abril 2013

thapagorn T. de Tailandia
Solo
1 noche in marzo de 2013
It's OK
room, service and near shopping center
Escrito el 07 abril 2013