Excelente 8,7
basado en 202 opiniones

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Excelente



basado en 202 opiniones
  • Estado/limpieza del hotel 8,7
  • Servicios 7,5
  • Ubicación 9,3
  • Comodidad en la habitación 8,8
  • Servicios 9,0
  • Calidad-precio 8,9
  • Restauración 7,7
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Amanda de Estados Unidos
Viajero solo
Superior Doble o Twin con balcón
3 noches en junio de 2016
Great value and friendly staff
My room faced the street so was quite loud at night, and the wifi wasn't the most reliable (fine in the lobby though) but the location was convenient, free breakfast good, and staff super friendly and helpful.
Escrito el 21 junio 2016

Jack de Estados Unidos
Viaje en pareja
Superior Doble o Twin con balcón
1 noche in mayo de 2016
Great staff
Staff at this hotel is what makes it great. The girls at the front desk were super friendly and more than happy to help out with anything they could. The porters were very helpful and friendly as well. Everyone there is great. Very good free breakfast also and this was a bonus we hadn't expected. No question I would return to this hotel.
Escrito el 01 junio 2016

Tadashi de Japón
Viajero solo
Habitación con Vistas al Lago
2 noches en mayo de 2016
Driver
friendly and flexable service
Escrito el 22 mayo 2016

Jarungjit de Tailandia
Familia con niños mayores
Familiar
1 noche in abril de 2016
value of money, must come back
We didn't get the room we booked because the previous customers decided to lengthen their stay. It was the top room we booked, so we had to stay in the much smaller, lower grade room. But the staffs compensated our stay with free airport pickup and were very friendly and helpful. The room was good and we were happy.
Escrito el 18 abril 2016

Jarungjit de Tailandia
Familia con niños mayores
Familiar
1 noche in abril de 2016
excellent hotel exceeding expectation
With all the facilities the hotel provides, they are beyond our expectation regarding hotel cleanliness, room space and friendliness of hotel staffs. The location is right at the old quarter area and within walking distance to walking streets and tourist places in Hanoi. I would recommend you to choose this hotel when visiting Hanoi. Two thumbs up.
Escrito el 18 abril 2016

Sharon de Australia
Viajero de negocios
Superior Doble o con 2 camas con Balcón
1 noche in abril de 2016
Good service the key
We arrived after 1am on a late flight and having warned the hotel of this, found someone waiting for us to check us in at that late hour. All service when we were at this hotel was pleasant and helpful so I found it surprising that when my young Vietnamese travel companion phoned about her favourite jeans that she'd left in the room's wardrobe, she was asked: "Do you really want them? It will cost you a lot of money for us to post them to you in Ho Chi Minh City." We are hoping to see my friend's jeans again soon.
Escrito el 04 abril 2016

Yue de Estados Unidos
Viajero solo
Superior
2 noches en marzo de 2016
Comfortable stay
Clean rooms, comfortable size. Bathrooms with hot water. Excellent location at old city with night markets, close proximity to food, shopping, and sight seeing. Welcomed with tea and snacks, breakfast had great selection and was pretty good. Staff very nice, professional, accommodating. We were able to leave our baggage with them after checkout for almost 10hrs, no problems. CONS: rooms can be a bit noisy in the day, some nights from surrounding Street. Saw a mouse scurrying across the lobby. The restaurant recommendations and tour options are overpriced. You can find better pricing by shopping around.
Escrito el 03 abril 2016

Mohd de Singapur
Viaje en grupo
Superior Doble o Twin con balcón
2 noches en marzo de 2016
Another group of happy stayers
1. Customer service was 1st class. Staff were very friendly. 2. Hotel room is clean. 3. Location is very good. Near to shops, lakes, wholesale market and night market. Very happy and satisfied.
We were very happy and satisfied. Especially all the stafff. Will stay there again.
Escrito el 28 marzo 2016

Stephanie de Alemania
Viaje en pareja
Deluxe
1 noche in diciembre de 2015
Excellent location in Hanoi
Friendly & helpful staff, excellent location, breakfast service.
We enjoyed our time.at Hanoi Old Centre very much.
Escrito el 28 diciembre 2015

Rachel de Malasia
Viaje en grupo
Habitación con Vistas al Lago
2 noches en noviembre de 2015
Lovely Hotel
Service, Cleanliness and Location
Pleasant and unforgetable stay. The hotel even refunded money to us when our taxi was late for half an hour!
Escrito el 22 diciembre 2015


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