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basado en 405 opiniones
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8 Lai T.
06 abril 2016
Large suite nice pool but poor breakfast
Quite an old resort but well maintained. The two bedroom suite was spacious and comfortable. Air conditioning was rather noisy. Staff are generally nice except staff serving at breakfast which, I can understand, is always busy.

9,2 Dalia B.
United States of America
06 abril 2016
Great stay
We truly enjoy our stay at the Swissotel Kamala beach resort. My six year old loved the pool and we found the staff to be very friendly and helpful.

6 Roger H.
07 abril 2016
Holiday in Phuket
Compared with our stay in Swissotel Resort Phuket, especially the service quality dropped dramaticly. Especially the attitude of the staff, especially front desk, Restaurant and pool bar. The room was not ready upon arrival and the front desk ask us to wait close to 4PM. There was not even an appology. We have been told that we receive a fruit basket the other day due this issue. But it never appeared. Almost every day in the early afternoon there were no more towels available at the pool. According their staff the hotel runned out of towels, how can this happen in a resort? The service during breakfast was regularly very poor. It was clearly visable that there where not enough staff and the one worked, were not really motivated and not attentive. The room was nice, the cleanness was ok, but was quite bad were was the very noisy air condition. The food quality was good, nothing to complain. As a conclusion, I would choose Swissotel Phuket again, for a holiday with this service quality I am not prepared to pay the price asked for

8 Alison D.
04 abril 2016
Very nice
Ground floor villa was in a great location, glad we had ground floor as there is no lifts and 4 floors. Pool is fantastic and breakfast was very nice.

9,2 Sally L.
United Kingdom
02 abril 2016
Fantastic family holiday
Stayed for the Easter weekend with my daughter and parents and we cannot fault the resort. Although busy due to the holiday weekend the staff were attentive friendly and loved engaging with the little one. The 3 bedroom suite was huge with plenty of space for the 5 of us including a large balcony. We were a little disappointed with the view as we were on the 1st floor and looked onto the kids world exterior wall but it did mean we didn't get the noise from the pool and one end had a great view of the mountains. Minutes from the gorgeous beach of Kamala and a shirt tuk tuk to the main area of the town it was a perfect getaway.

8 Justin V.
United States of America
29 marzo 2016
Great for families with kids
Pool, ground floor villas, kids fun.
The visit was great. The kids LOVED the pool and the water slide. The rooms were basic, but fit for purpose. It was great with our kids to be on the ground floor unit as the baby could take a nap while the big kids swim in the pool. Then when everyone was awake, the beach was just a short walk down the road. All in all I would recommend this hotel for families with kids.

6 Natarajan V.
20 marzo 2016
Stay at phuket kamala beach
Very Nice and friendly staffs. But the place is away from town and for food choices. Recomended to choose hotel closer to patong beach.

8,4 Heryah L.
26 marzo 2016
Family friendly hotel
Stayed for 8 days. The hotel location is 5 mins to Kamala Beach. The beach is beautiful. The kids enjoyed themselves tremendously. There's food easily available at the beach. The staff overall are great except the F&B breakfast staff. The F&B breakfast staff were not as friendly except Leo. He was fantastic! The recreation manager Yahya was superb too! We felt welcome and will definitely come back again. If Swissotel could have some halal menu that caters to Muslim guests that would be perfect!

19 marzo 2016
Aircond leakage
There was a leakage in our room. The aircond didn't stop leaking throughout our stay. But overall it was still okay.

9,2 Nur M.
19 marzo 2016
Family friendly resort
The 2-bedroom suite has more than ample space for our family of 5 (2 adults + 3 children). The children also loved the pool & the water slide. Loads of towels in the room. 2-bedroom suite has a TV in each room + 1 in the hall.