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Excelente



basado en 738 opiniones
  • Estado/limpieza del hotel 9,1
  • Servicios 8,3
  • Ubicación 8,5
  • Comodidad en la habitación 8,7
  • Atención del personal 8,8
  • Calidad-precio 8,0
  • Restauración 8,1
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Opiniones reales

Sheung de Hong Kong
Parejas
Habitación Grand
1 noche in julio de 2016
Perfect hardware bit management style isn't impressive
We checked in at around 2 knowing official checkin time is 2, however room was not ready yet, but they let us use the facilities So we could at least kill some time and their gym and pool was great! We in the end got upgraded to a grant suite Due to standard rooms were still not ready During the stay, we got disturbed at least twice. One was around 5:30 to 6, a house keeping askee if we need to do "night bedding". The other time was around 11 in the morning and a house keeping knocked out door asking if they could clean the room. To me it's seriously not up to standard. i did not experienced the same with other 5 star hotels, i realised other hotels would do night bedding while we were away for dinner and checking at 11 if they could clean the room was a joke as we going to check out shortly, can't they wait for another 10-20 mins? But still they couldn't turn around rooms quick enough? Staff are super nice please don't get me wrong but I think the problem is with their management
Escrito el 02 agosto 2016

Florence de Australia
Grupo
Suite Deluxe 2 Habitación
1 noche in julio de 2016
Fantastic stay
We stayed in the 2 bedroom suite and had an amazing experience; with beautiful views and great service!
Escrito el 06 julio 2016

Suet de Hong Kong
Parejas
Habitación Grand
1 noche in junio de 2016
Nice hotel but some areas could be improved. It doesn't give an impression of a 5 stars hotel
I have been looking forward to this MGM stay but i was a bit disappointed about this experience. The room seems to be smaller than I expected. It doesn't give a comfortable feeling as everything seems to be so tight and small, my bed was just next to the window.... I payed for a room that included minibar, to my surprise, the mini bar only got drinks inside, not even a bar of chocolate or a pack of nuts. All the other drawers were empty as well, cannot even see a cup for coffee/tea! We were offered to a 1pm late checked out, but at about 11:15 the next morning, we received a call to 'kick us out', after clarification and follow up, of course we were able to maintain thelate check out. However, at 11:55, the house keeper rang the bell and politely asked when would we be away so that they could clean the room. All mood was ruined and we decided to leave! At check out time, the personal was very cold, not as friendly as the one at check in time. When asked for clarification about the shuttle bus ticket... the reply from the personal was professional but cold again, both in his speech and attitude. The shuttle bus ticket or proof of spending was itself a stingy act... I had never stayed in a Macao hotel (Banuan Tree, JW, Sheraton, Conrad, Venetian, Studio City, 4 Season, etc...) that needs this kind of shuttle bus ticket or proof... Anyways, I must say the MGM hotel is still nice itself, with its decoration and nice restaurants. That's why I still wanted to give it a try among all the new hotels around. But after this experience, I probably won't book another night again, there is many other choices available in the Taipa area.
Escrito el 02 julio 2016

Chan de Hong Kong
De trabajo
Deluxe Grand con Vistas al Océano
1 noche in junio de 2016
Nice and clean
It is pitty they closed the lion bar
Escrito el 30 junio 2016

lisa de Estados Unidos
Familias (niños pequeños)
Suite Grand de 1 dormitorio
3 noches en junio de 2016
World Class
Restaurants were world class. Service was excellent even though we had to tell a manager to clean our room properly. The maids did a half effort job. Otherwise, everything was just perfect.
Escrito el 26 junio 2016

bin de China
Solo
Habitación Grand
2 noches en junio de 2016
solo travelers
solo travelers
Escrito el 25 junio 2016

jung de Corea del Sur
De trabajo
Grand Suite 1 habitación
2 noches en junio de 2016
Not Bad
It was a good time to do my job at Macao. The overall condition was a good, however, staffs was too slow to handle things
Escrito el 24 junio 2016

CLARE de Reino Unido
Parejas
Habitación Grand
3 noches en mayo de 2016
Amazing place!
Wonderful hotel withfriendly & helpful staff. Extremely clean, good value for money and the pool is amazing!
Escrito el 02 junio 2016

Wing de Hong Kong
Parejas
Deluxe Grand con Vistas al Océano
1 noche in mayo de 2016
Friendly staff
Friendly, helpful, excellent service, definitely will go back.
Escrito el 29 mayo 2016

JESSICA de Singapur
Solo
Deluxe Grand con Vistas al Océano
3 noches en mayo de 2016
Excellent service and clean hotel
Staff were very friendly and helpful (especially those at the concierge and reception desk). They were able to communicate in fluent English and the hotel is conveniently located. Would definitely recommend the hotel.
Escrito el 25 mayo 2016


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