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basado en 320 opiniones
  • Estado/limpieza del hotel 8,5
  • Servicios 8,5
  • Ubicación 8,2
  • Comodidad en la habitación 8,5
  • Atención del personal 8,4
  • Calidad-precio 7,8
  • Restauración 8,2
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Sze de Australia
Familia con niños pequeños
1 noche in junio de 2016
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Escrito el 06 junio 2016

alfia de Indonesia
Viajero de negocios
1 noche in mayo de 2016
its been wonderful can stay
Escrito el 03 junio 2016

Juliana de Indonesia
Viajero de negocios
2 noches en abril de 2016
Good hotel
good location and value for money
Escrito el 10 mayo 2016

Diana de Indonesia
Familia con niños pequeños
Habitación Deluxe Horizon
1 noche in marzo de 2016
Everything okeyy,,, we luv horizon club lounge here thx
Escrito el 28 marzo 2016

Soedradjat de Indonesia
Viaje en pareja
1 noche in marzo de 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Escrito el 24 marzo 2016

LEANDER de Filipinas
Viaje en pareja
Habitación Deluxe Horizon
1 noche in marzo de 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Escrito el 21 marzo 2016

Monica de Indonesia
Viaje en grupo
Habitación Deluxe Horizon
1 noche in diciembre de 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Escrito el 15 marzo 2016

Servando de Filipinas
Viajero solo
Executive Cama King
1 noche in marzo de 2016
Escrito el 14 marzo 2016

AMINAH de Singapur
Familia con niños pequeños
Habitación Deluxe Horizon
3 noches en febrero de 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Escrito el 10 febrero 2016

Jaime de Estados Unidos
Familia con niños pequeños
Executive con Desayuno
3 noches en diciembre de 2015
Ho Ho Ho Holiday
Took my wife and young daughter for a Christmas holiday. Our stay was very relaxing. The extra portable bed was provided without cost which my daughter loved. The buffet was great. Service all around is terrific. Had a problem with the TV and a hotel technician was at our room within 15 minutes. Relaxing cabanas by the pool for daddy and a kiddy pool for daughter plus other activities for kids.
Escrito el 05 febrero 2016





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