Fantástico 8,3
basado en 1145 opiniones

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Fantástico



basado en 1145 opiniones
  • Estado/limpieza del hotel 8,6
  • Servicios 8,3
  • Ubicación 8,5
  • Comodidad en la habitación 8,4
  • Atención del personal 8,3
  • Calidad-precio 7,9
  • Restauración 7,8
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Opiniones reales

SUNHEE de Corea del Sur
Familia con niños mayores
Habitación Triple Premier con smartphone
2 noches en julio de 2016
good!
good!
Escrito el 08 septiembre 2016
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Edward de Reino Unido
Viaje en pareja
Superior
5 noches en mayo de 2016
Shocking Service on the last day
On check out we asked to retain a key to access the lifts so we could continue to use the rooftop pool (we had an evening flight). This was initially denied - apparently the hotel policy is guests are not allowed to use facilities after check out. (We could perhaps understand if the facilities were oversubscribed, but only 3 people were using the roof terrace at the time). Having never come across such a negative policy before we complained about this and after some debate they reluctantly agreed to make an exception and let us use the pool. Unfortunately this ridiculous situation did not end there. To access the pool we had to give our room number to the Spa desk. Immediately they raised a concern that we had checked out and we advised them our pool use had been authorised by the front desk. We proceeded to the pool. The front desk then rang the pool desk to ask to us to leave, after several further conversations (and a significant amount of discomfort) we were told we could sit by the pool, but under no circumstances should we enter the pool.... Otherwise the hotel rooms are compact but modern and clean, the bed was very comfortable. Breakfast buffet was decent (if expensive). It's 10mins walk to the MTR. The concierge tried to be helpful with directions/restaurant booking requests but we subsequently found them to be wrong on a number of occasions e.g. telling us restaurants were closed for the day (we subsequently ate at them 2 hours later). It's worth noting the pool (if you're allowed to swim in it!!) looses the sun mid-afternoon.
Escrito el 02 septiembre 2016
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Kaylee de Estados Unidos
Viajero solo
Habitación Doble Superior con smartphone - 1 cama grande o 2 individuales
1 noche in agosto de 2016
Great Hotel
A good price for what you get. The room was huge for Hong Kong, and the pool on the roof is tough to beat. You do have to walk 5-10 minutes to get to the center of TST which is actually a little far for Hong Kong, but no big deal at all.
Escrito el 30 agosto 2016
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KIRSTEN de Filipinas
Viajero de negocios
Superior
3 noches en julio de 2016
very good..very peaceful
very good..very peaceful
Escrito el 29 agosto 2016
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eileen de Filipinas
Familia con niños pequeños
Superior
2 noches en agosto de 2016
Good location. Nice room, great bed and comfortable pillows. Swimming pool too cold to be able to swim longer.
Escrito el 25 agosto 2016
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Lisa de Nueva Zelanda
Viaje en pareja
Deluxe
5 noches en agosto de 2016
Definitely liked our stay here!
Great hotel with spacious room, nice pool and helpful staff.
Escrito el 23 agosto 2016
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Hyerim de Corea del Sur
Viajero solo
1 noche in agosto de 2016
good!
Room: wide & clean but expensive...
Escrito el 20 agosto 2016
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Taek-Gwang de Corea del Sur
Viajero solo
Deluxe
3 noches en agosto de 2016
Location is perfect
Good location. The staff is so kind. The pool on the rooftop is fantastic.
Escrito el 19 agosto 2016
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Kheng de Singapur
Viajero de negocios
Deluxe
2 noches en agosto de 2016
Attitude
There is no queuing pattern or system. Counter adviser simply take whoever walks in or cut in front. Front desk is not polite. I'm a customer, I don't owe the hotel anything or the staff!
Escrito el 14 agosto 2016
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Jayesh de Reino Unido
Familia con niños mayores
Deluxe
7 noches en julio de 2016
Nice hotel and good location
A nice hotel and well connected. The staff we encountered were friendly and willing to help.
Escrito el 09 agosto 2016
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